Linux users fret over Mandrake's crash

MandrakeSoft, creators of the popular desktop-focussed Mandrake Linux distribution, have gone into administration, to the dismay of Linux "first-timers".

In a statement on the company's Web site, the Paris-based company said its financial liabilities prompted it to file for "declaration de cessation des paiements," the French equivalent of administration. The move allows the company to take court-overseen actions such as renegotiating its debt while continuing its operations.

According to James Bromberger, co-chair of the upcoming linuxconf.au, to be held in Perth from January 22, described the announcement as a "great shame," pointing out that Mandrakesoft distribution was often the first platform Linux users bought.

"A lot of people refer to Mandrake as their first installed Linux operating system, and it has been traditionally used by people who aren't so used to Linux," Bromberger said. "It had a very smooth interface and an easy to use desktop which made it an easy package to transition into."

Anthony Rumble, managing director of Sydney-based Linux retailer EverythingLinux said the distributor's fortunes had been affected locally by a tendency to "release" products a month before they were actually available in Australia.

"I think they will pull through on the strength of their products, but their biggest issue is their sales model, if they can get that sorted out they would see a pick up in sales," Rumble said. "Mandrake has been a bleeding-edge distribution because it is very much focussed on the desktop, so it provided an easy-to-use option for new Linux users."

MandrakeSoft last month issued a plea asking customers to boost the company's revenue by buying products and subscribing to Mandrake clubs. The company also has been creating products that expand into corporate markets.

MandrakeSoft's revenue has been increasing and its expenses decreasing, but the company remains unprofitable thus far. The company's stock is publicly traded on an unregulated European market.

While the company is based in Paris, the largest fraction of its revenue comes from North American buyers, and is thought to be amongst the top five distributions in Australia.

"There are a lot of distributions of Linux out there and over time people will move to a few of the large ones," Bromberger said. "I am just hoping that the products would be able to be revived, even if the company is not."

Version 9.1 of Mandrake Linux software is expected in April, the company said.

Stephen Shankland, Special to ZDNet, contributed to this report.

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Talkback 3 comments

    I hope Mandrake receivers from ...Anonymous -- 16/01/03

    I hope Mandrake receivers from its financial problems. Mandrake has been my "entry point" in the Linux experience, and has enabled me get to first base without too many dramas. I have used 8.0, 8.1 and 9.0. They have all installed very easily. I joined the Mandrake Club (which wasn't cheap in $A) as a way of putting something back, but it seems that the company has suffered badly from some management problems a few years ago. Their product is basically good so I wish them well.

    Changing their marketing strat ...Stephen Kuhn -- 16/01/03

    Changing their marketing strategy might help to bring more users to the Mandrake distribution. Paying $40 USD is not my idea of a great purchase - whereas RedHat is available for $34.95 AUD - and in the US, $34.95 USD. If they were to be a bit more flexible with their marketing strategy and try to be more appealing to those of us with a budget, I might purchase Mandrake and as well, join the Mandrake Club - but the prices, for me, are prohibitive.

    I honestly think that Mandrake does have quite a bit in the way of appeal for desktop users and first time users, and it's rather sad that they are not able to recover so gracefully from their last years business plan.

    However, having been in the Mandrake Newbies list, and having had contact with key people, the attitude towards either the purchasing home user or the beta tester that has volunteered time and effort is quite lacking. More often than not, reports come that when in contact with the French administration team, there is nothing but a very snooty attitude and a "blow off". That, in my mind, is NOT the way to carry on towards those that are paying your weekley wages.

    Overall, I have to stick with RedHat on my production boxes until Mandrake picks itself up and gets it's act together - it's terrible that such a wonderful distro has to go through this much internal strife, but business is business, and if you can't run with the wolves, you die like the sheep.

    I bought the standard Edition ...Anonymous -- 16/01/03

    I bought the standard Edition of Mandrake 9 directly off Mandrake's web site. It took over a month to get and when I queried it they informed me that they had put in place new strategies to prevent this happening in the future. Four days after that it arrived through FedEx. To think I might be one of the last people to buy a boxed version of Mandrake 9 makes me feel well sad. It would be a real shame to see the end of this great distribution.

    I have always had problems with Mandrake and version 9 is no exception. These problems have always been hardware based and it's disappointing because it's a great distribution. I have always used SuSE Linux because of better hardware support but I have Mandrake 9 on at the moment apart from the sound problems it works well. I have always preferred Mandrake to Red Hat even though like Red Hat it's light on the apps and has bad hardware support.

    I think Mandrake have long focused too much on being free and this is costing them now. I think Mandrake need to make the tough decisions to get their business back on track. They can do it but it's going to take time. Just a suggestion Mandrake needs to find some "killer app" they can bundle with their distribution. For example Oracle, Lotus Notes or Novell.

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