Downtime hits CommBank online service

Clients who tried to access the NetBank service this morning told ZDNet Australia of repeated delays in connecting to the site.

A Commonwealth Bank spokesperson confirmed its online banking facility was down since (AEST) 8:40am today.

"It's been available on an intermittent basis ... some customers are getting through.

"But since this morning there's been a large customer demand that's built up and we're working to resolve that," he told ZDNet Australia.

He expressed hope that NetBank would be available by early afternoon, but could not provide an exact time for service to be fully restored.

The bank has yet to determine why the problem had occurred, he added.

The incident is the latest in a string of glitches since NetBank's AU$100 million upgrade in April.

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The "new" Netbank CBA customer since 1987 -- 15/08/05 (in reply to #120120144)

The "new" Netbank at a cost of $100M+ didn't need to happen. The previous one was sufficiently functional, and didn't cost 50c a transaction for doing things electronically yourself! I was encouraged by a CBA personal lending manager in late 2004 to take out the CBA's Wealth Package and maintain a relationship balance over 20K to avoid transaction fees. I was not told then about the planned changes to the relationship balance amount, and Netbank re-launch which would entail unavoidable transaction fees- the highest of any of the banking channels used!

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Exhorbitant Netbank fees Unhappy Netbank user -- 24/08/05 (in reply to #120120145)

When I tried to schedule 3rd party transactions before travelling (ie didn't want family payments to be missed whilst away), I noticed it was going to cost me a dollar each! I ended up using an ATM and standing in Branch queues instead! So much for e-commerce, the Bank has got the model wrong...

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$100m worth of glitches! Anonymous -- 16/08/05

With the staggering cost of $100mil for the so called "New Netbank" it leaves us to wonder where all the money went, when the service has been plagued by problems since its arrival. From the customers point of view, I much prefer a highly reliable service rather than fancy bells and whitstles in a service that seems to hav login problems every few days and being charged exorbitant fees for the privilege of using it.

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Netbanks poor buisness practice Anonymous -- 08/09/05

At this point Netbank is getting ridiculous. I haven't been able to transfer funds electronically between my banks for months, with them still not fixing the problem. Isn't the whole idea of an internet bank to be available electronically???? To top it off, the customer service is terrible, and they don't anwser they're emails. This company needs to get fixed and fast. They've lost my buisness already, ImigrantDirect, is twice as good, and somehow manages to fulfill its promises.

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yet another unhappy CBA customer it matters now -- 29/06/09 (in reply to #120120812)

have you ever tried using netbanking service after midnight ? they seem to preform all their maintence at this time, which isnt a bad thing, however its not happening once a month, if it down at least 4 nights a week for several hours + at a time

and they have the audacity to charge such high fee's for a service is fankly a joke, i found myself trying to defend their honor to my overseas girlfriend.... but i think my frustration stems from the fact i cant beleive Australian technicians got it soo wrong with $100 million upgrade,... or perhaps they outsourced this too ?

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