Dell should make Apple hardware: Gartner

Increasing component costs and pressure to cut its prices mean Apple's best bet for long-term success is to quit the hardware business and license the Mac to Dell, analyst firm Gartner claimed on Tuesday.

In a surprisingly ambitious report, called Apple Should License the Mac to Dell, Gartner says Apple should concentrate on what it does best -- create software -- and make use of Dell's production and distribution infrastructure.

"Apple should leverage its close relationship with Intel and team up with Intel's closest ally, Dell," the report states. "We recognise that this move would surprise and even shock many. We are aware that Steve Jobs cancelled previous Mac licenses when he took over at Apple and that he guards the Apple brand zealously."

Up to around 1997, companies including Power Computing were given the rights to license Mac technology from Apple. However, when Jobs returned to the company, he attempted at first to renegotiate the licenses but eventually opted to cancel them.

Apple increased its share of the PC market to around 4.6 percent in July this year, according to analyst figures.

Gartner claims that with the right partners, distribution channels and a more affordable price, computers running the Mac OS could eventually account for 20 percent of the total PC market.

According to IDC, Apple's sales, while still smaller than its major competitors, grew by double digits in the second quarter of this year. IDC attributed the growth to a successful transition to Intel chips.

According to Apple's third-quarter results -- released in July this year -- Mac sales were up 12 percent compared with last year, during what was considered a poor quarter for the PC market. Apple said that 75 percent of all Macs sold during the period used Intel's chips.

However, Apple will not be able to substantially increase this growth on its own because of increasing pricing pressure, Gartner warns.

Apple's margins for its Mac business, currently around 40 percent, are only sustainable because component makers such as Intel choose to prop up the business, Gartner claimed.

Given that HP has forced Intel to offer it comparable pricing to Dell, Intel is unlikely to continue to subsidise Apple, the analyst argues. "As a result of permanently changed market conditions, Intel has been forced to restructure and, in our opinion, cannot go on supporting Apple (or any other customer) indefinitely."

Whether Apple's Steve Jobs would sanction any of the suggestions made by Gartner is hard to gauge. However, comments made by the Apple chief executive in April this year suggest that he is not unduly worried by his company's limited share of the PC market.

"One of the nice things about having four or five percent market share is you don't really care if [the PC] market is down," said Jobs speaking at Apple's annual shareholder meeting in April.

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Talkback 19 comments

  1. Dell to produce Apple computers Anonymous -- 19/10/06

    this is the obvious answer for a pc mag. Clue train is long time comin

  2. Articles author is George W stupid Mom -- 19/10/06

    Apple maintains a 40% profit margin while Dell has a 10% profit margin. Apple sells their Zeon towers $1,000 to $1,400 cheaper than the same thing from Dell. Apple has the best reliability while Dell has the worst. Apple creates 90% of all hardware and software innovation in the computing industry while Dell has never created anything innovative in it's life. Apple is at at a market cap of $63.5 Billion and rising like a rocket Dell is at $55 billion and dropping like a stone. Apple has a successful retail and online business Dell wishes it did.

    1. Amen to that, Mom Anonymous -- 23/10/06

      I couldn't have said it better. My Mac is a fine machine, the software is flawless and the few times that I've had to call Apple Care, THEY SPEAK ENGLISH and not some fractured variety of Middle English and Apple's Customer Service knows what they are doing, unlike Dell's.

    2. I don't know about that.... Anonymous -- 25/10/06

      Apple themselves have also succumbed to using what sounds like overseas employment for their telephoned customer service.

      One dealing I had with an Apple support representative concerned a quad core G5 that was having a problem with how it displayed the colors on the Cinema Display that it was connected to. The rep had a thick accent that made it difficult to understand what he was saying half the time. - Reinhart

    3. Verification? Anonymous -- 25/10/06

      You cite numbers that claim facts.

      Please back them up by citing sources. Otherwise, they're meaningless. I'm not being harsh, but you cannot state such absolutes unless they can be verified independently. Otherwise, it may lead the reader to assume that you made them up. - Reinhart

  3. Jack in The Box should prepare meals for Per Se Anonymous -- 19/10/06

    I will make a note of this clueless "analysis" the next time I read anything about Gartner. IBM or Sony at least would have made some sense. But Dell?

    1. Some things you ought to know.... Anonymous -- 25/10/06

      IBM is out of the home computer market so Apple would have to approach Lenovo, and I'm not convinced of their quality as of yet. Besides, there could also be some animosity between Apple and IBM with Apple's decision to go with Intel processors over IBM's PowerPC products.

      Sony did make a laptop model for Apple under an OEM basis, but that was long ago before Sony really got into the personal computer market. Sony is more competitive than cooperative in regards to Apple in cases such as computers and media players; the only thing they would get along with is with Apple's adoption of Blu-Ray Disc, and likely only because Microsoft adopted HD-DVD.

      And, if you want to talk about bad quality, HP/Compaq is worse than Dell when it comes to quality of their home products.

      And there are some PC builders that do produce excellent quality, such as Falcon Northwest, but they do not have the manufacturing space necessary to accomodate Apple's needs.

      The other alternatives would be companies like TriGem (eMachines), and you should know that Apple would never have their products built by those guys.

      So that leaves Dell. But, honestly, Dell's home products are not that bad. And, Dell would have to manufacture products to Apple's standards, not Dell's, if an OEM agreement were reached anyways.

      You could mention Alienware, but they are owned by Dell. But if Alienware had not been acquired by Dell, they'd have the same problem as Falcon Northwest; they build in relatively small scale whereas Apple may require greater resources for mass production to answer the increased demand. - Reinhart

  4. Dell produces poor hardware Anonymous -- 20/10/06

    This assumes Dell produces good hardware, spends money on R&D to come up with creative solutions. Dell does none of these.

    I would rather pay Apple $400 more and get hardware from them. Price is not everything. Apple can live with small market share as well.

    Gartner's suggestion is awful, quickest way for Apple to lose my business. Gartner's assertion that Apple does software best is also incorrect, Apple does great hardware, much better than Dell. Why give up your business to a really poor quality manufacturer. Gartner is just wrong.

    Instead I would like to see Dell driven out of business, but its unlikely to happen or will take a long time.

    1. Some clarifications.... Anonymous -- 25/10/06

      Dell does not do research and development, but they specialize in manufacturing and assembling. Invention is one thing, but mass production is another. There aren't that many companies that can manage both harmoniously, especially if they have to deal with producing product in large quantities.

      Apple does produce fair-excellent quality products and they do make some effort to select the components they use to build their products most of the time. But, Dell is really no slouch in this area either and, quite frankly, they have larger manufacturing space and are capable of a greater yield with nowhere near the impact to quality that could afflict Apple if they attempted to turn out the same number of units that Dell does in a given period.

      Now, if Apple were to seriously consider someone like TriGem (or, worse yet, Packard Bell in Europe), then that would be a problem. - Reinhart

  5. Someone forgot to read the WSJ this morning Anonymous -- 20/10/06

    Because if you had you would have NEVER printed such a load of crap of a speculative story. Most of Apples profit IS hardware. Take the hardware away from Apple and there would be not much left.

  6. Yawn, Yawn Anonymous -- 20/10/06

    I am ready to go to bed, you have put me to sleep.

    Tres inspiring article.

  7. Gartner is wrong Edwin Jose Palathinkal -- 20/10/06

    If Dell makes Apple hardware, soon Apple will have to implement a serial-key based registration into their OS. And something similar to WGA.

    But that can give rise to complications & problems experienced by other serial-key registered software like crackers, keygens, cracked copies with security holes etc.

    1. Not necessarily.... Anonymous -- 25/10/06

      The flaw with the argument about Apple having to implement keys is that Dell-made Macs would still be sold by Apple themselves as Apple products; Dell would make computers under an OEM agreement with Apple Computer as opposed to Dell manufacturing and selling Mac clones.

      The Dell-made Macs would still be Apple products and they would still have control over distribution and sale of their hardware and software like they do now. Only, they would be able to concentrate on their OS and customer service while someone else can manufacture the hardware to Apple's specifications.

      The real concern would be whether or not Apple can keep adequate quality control over Dell to ensure that their computers will still be as good as when Apple made their own machines should such a scenario take place. - Reinhart

  8. well Anonymous -- 20/10/06

    If apple actually MADE the hardware this would make sense. Given that they outsource that to Foxconn/Quanta/Acer etc who make some dell parts anyway.

    1. True, but... Anonymous -- 25/10/06

      It would be most accurate to say that Apple assembles their computers using parts from third parties.

      Usually, assembly isn't as much of a problem as ensuring component quality.

      Remember the Taiwanese/Chinese capacitor debacle? Even Apple was affected by that somewhat, although, if memory serves me, the problem was in their power supplies that were manufactured by companies like Foxconn or Delta and didn't affect mainboards that much, or not at all if the mainboards used good batches of Japanese capacitors or, in the case of Jamicon, Taiwanese capacitors with electrolyte sourced from a Japanese company. - Reinhart

  9. What the Hell? Nick Morton -- 20/10/06

    Why should Apple move out of hardware? Seriously, they would make much much more off of their hardware sales than software such as Mac OS X. The whole point of buying a Mac is not just being able to use OS X, but to buy a quality, reliable and beautiful product. Dell is a PC manufacturer, and PC's are what the majority of Mac users choose not to use.

    1. Missing some points.... Anonymous -- 25/10/06

      First off, Apple does build quality, but when demand goes up, they have to fill the orders. This means they either have to speed their manufacturing up with the current manufacturing space they have, which risks compromise to their quality control, or they have to build/acquire more manufacturing space, which is a huge initial expense that could have their stockholders balking. Besides, building the additional space would also take time that could negatively affect Apple since they wouldn't be able to build computers out of the new space until it's finished and certified, by which time the market could cool or people would be too frustrated by the delays to wait for Apple to build enough to answer demand.

      The alternative: OEM agreement with Dell. Apple would use Dell's manufacturing space to answer the greater demand until Apple themselves can resume manufacturing later on when they can build more manufacturing space for themselves in the future or completely rely on Dell from that point on. Dell's facilities would most likely already be certified for quality by standards organizations and they would also have good third party sources for their parts. In addition, since Dell would be building products for Apple, Dell would have to build products to Apple's standards under the agreement. This means that an Apple-branded Mac from Dell should perform well as long as Dell does their job according to contract. - Reinhart

  10. Hmmm. I read it differently JimJam -- 22/10/06

    I read it more like Apple stick to the innovation and design and then license the build and supply to Dell. That way you get the best of both companies, Apples' smarts and Dells supply chain expertise.

  11. Dell to make Apple Hardware - not Clones Craigos -- 30/10/06

    Just to clarify for people who obviously can't read, the article suggests that Apple is to use Dells manufacturing space to assemble Apples. This is not a Mac clone, this is a Mac. Why is there such a problem?

    I could go into the support issues with BOTH companies, but why bother - it doesn't in any way effect the outcome of this? IBM got out of the PC/Laptop market for a similar reason - that being they made next to nothing off their PC and Laptop lines. Instead, they moved into Business Consultancy. In doing so, Lenovo has control over the IBM Thinkpad brand, and well - from so far, there are no obvious quality differences between my older IBM built T41 and my newer lenovo built T60. Why am I saying this? Lenovo hasn't yet completely screwed up the Thinkpad line so I couldn't imagine Dell doing so, especially when I can only see Apple giving Dell an OEM license.

    The thing is, Dell taking over Apple's hardware line for a given period may not be harmful to Apple's performance, nor will Dell make Apple Clones. Dell will be making Apple computers.

    1. If only you knew how Dell quality is... Anonymous -- 02/11/06

      I'm not an Apple user, neither am I a fan of Apple.

      But I know enough of Dell to talk - my previous company standardizes on Dell laptops (the business models, mind you, not the el-cheapo home models) - and I can attest that they are the worst laptops around.

      They die frequently and unpredictably, the monitor goes blank now and then, they hangs whenever they like (the technician mumbling about faulty motherboard), they have problems charging their batteries (also motherboard problem)... I have seen these problems too many times from the colleagues I worked with.

      Not to mention that their paint scrape off very fast, resulting in a dirt-cheap appearance in less than a year - imagine that you have to visit your client for a consulting job bringing a laptop like that? (I didn't know how my colleagues managed to survive the embarassment).

      The desktop fares no better either - most desktops I have handled needs to get a power-supply replacement within 3 months.

      I mean, all hardware have problems, but you don't ship un-QA-ed items to your customer - especially your business customer.

      Imagine if you have to take your brand new shiny Apple back to your support center once every 3 months?

      Sheesh. Dell suppy chain, he said. Dell manufacturing expertise, he said.

      I guarantee you if Dell makes Apple hardware, it would result in a very rotten Apple indeed.

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