Customs deploys Vista

A clarification was made to this story. Read below for details.

update The Australian Customs Service will shortly begin deploying Microsoft's brand new Windows Vista operating system to its PC fleet of some 5,500 machines.

The upgrade forms a key part of the agency's One Office project, which is slated to update Customs' desktops and local area network (LAN) servers. The desktops will be replaced with new hardware and a new standard operating environment based on Vista, while the LAN servers in turn are updated to the latest Microsoft software, dumping Novell and CA tools in the process.

"Customs have finalised the design and testing of the new environment and will shortly be rolling out the Microsoft Windows Vista desktop to pilot sites in the ACT," a Customs spokesperson wrote in an e-mail to ZDNet Australia today.

"The back end LAN servers have been deployed, and the remainder of Customs' desktops will be progressively deployed over the next few months." Customs is believed to have some 4,800 desktop machines, with an additional 500-700 laptops. This hardware will be replaced as part of the Vista refresh, although the agency could not immediately confirm the project's hardware vendor.

According to a 19 June 2006 Customs presentation stored by the Australian Government Information Management Office, the One Office project will see Vista (with Office 2003) supplant Windows 2000 on desktops, with Microsoft's Exchange 5.5 collaboration server updated to Exchange 2003.

Novell's Directory Services, Netware and Zenworks applications are slated to be replaced with Microsoft's Active Directory, Operations Manager (MOM) and Systems Management Server (SMS) software, running on Windows Server 2003. The future of CA's Unicenter tool -- which is currently providing some related services within Customs -- has not yet been finalised.

Citrix Presentation Server 4 will be used to deploy applications remotely.

The One Office project was designed to present Customs' officers with "a single view and access capability", regardless from where they accessed the agency's network -- be it their desk, another Customs site, or externally.

The Customs deployment is unusual in an Australian environment where enterprise take-up of Vista is expected to be slow. Most chief information officers recently polled by ZDNet Australia on the subject of Vista have signalled their reluctance to adopt Vista widely until there is a pressing business need, or the operating system matures.

 

Clarification: The story has been updated to clarify that CA's Unicenter tool is not slated to be replaced as originally stated. No decision on its fate has been made.

Talkback 19 comments

    Another lie from ZDNet Anonymous -- 09/02/07

    "Customs deploys Vista" - another lie from ZDNet. They haven't deployed it yet. Why can't you wait, and how about writing something yourself instead of just what Customs sent you?
    Lazy ****.

    Let the headaches begin! JG -- 10/02/07

    I saw an IT related job there. Thank goodness I didn't apply.

    IT and the future to much for you Anonymous -- 19/02/07 (in reply to #320074443)

    Sounds like a cool project to me, I'd rather be working on it.

    They're Stupid then Garion -- 11/02/07

    anyone with half a brain wouldn't use vista, especially seeing as though Beryl and Linux can produce the same effects, and when was security a problem with Mandriva?

    Mandriva as a Corp desktop? Anonymous -- 19/02/07 (in reply to #320074486)

    Beryl??? Mandriva???
    Are there are lots of people who are using these as a Corportate desktop? Everyone has it wrong I guess...
    These Customs guys are smart.
    They have a well supported solution and are ahead of the pack.

    Are these idiots retarded? Anonymous -- 11/02/07

    ............ oh, sorry...after speaking with numerous ex Customs people over the last year or two and seeing their last amazing ICT debacle then answer is clear.

    yes, yes they are......

    From what I gather most of the Customs execs couldn't find their own *sses using both hands.

    I was in the fortunate position last year of being able to say to a headhunter who contacted me about some IT positions *in a major gov dept* "who's the client?...Customs?!?!?..are you nuts???"

    Customs is a complete nightmare, a laughing stock and heads should roll for the stunning level of incompetence shown, even by Public Service standards.

    This newest disaster they're embarking on doesn't surprise me in the slightest. Some room-temp IQ SES2 clown at Customs has been taken to lunch by some slick vendors and now believes Vista will cure cancer.

    The sad thing is, it's not their money! It's yours, the Aussie taxpayer.

    Bold Anonymous -- 12/02/07

    Such a bold move. But it makes sense, standardizing their systems at the time of a new revision. It's about time we started seeing some ballsy sysadmins and managers... Ok, so it's not solaris or some other nix but what the hell, at least with windows it can be managed by low paid retards rather than expensive consultants. Think TCO... besides, it's gonna be another seven years before the next OS upgrade comes through.

    Cr@p Anonymous -- 12/02/07

    More wasted taxpayer money, money better spent on sniffer dogs - something that actually provides vaule.

    Q. Why replace an OS that is working?
    Q. Would the money be better spent on better back-end services, so you dont need to have a heavy front end?

    Such a shame.

    dumb, dumber and dumbest Gobsmacked -- 12/02/07

    How low can Customs go?

    Not only can they screw up the import management module ... now they jump to the bleeding edge with Vista (aka Bill's biggest con to date)!

    You must be joking! Anonymous -- 12/02/07

    These guys are nuts. The list is ever growing of issues with Vista. Im up to a dozen listed problems in the first few days of the crap product being out.

    And as already stated, we are all paying for this complete and utter screwup. Thanks, way to blow our hard earned dollars on s#@t......

    I have to say that it sounds like there a bunch of twits that need the heads stuck in a box for this one. You know, throw them in a room with a roomy called Butch and lock the door for a while.

    Vista is currently the worst possible move any org should consider. Not to mention Office 2007!!!! What the hellis with that!! I say, stick with what works and tell Microsoft (Bill) to stick Vista where it should go. You know what i mean....

    Why not wait and see - be a bigot later on Anonymous -- 20/02/07 (in reply to #320074517)

    I must say, it is rather concerning that there are such bigots out there! Why not let them go ahead and have a go? If Customs sees some benefit in Vista, and not 'nix, or vice-versa, so what? Le those 'nix bigots pull there heads in and know when a business case can be fought..may it can..but if they have business approval for the deployment who are you lot to pass judgement? 'side last time I checked..if there isn't anything nice to say keep the trap shut. Bigotry and being judgmental helps no one. Why not reserve comments for the time when Vista is out there? I didn't hear any b/s about the Integrated Cargo System while it was in development? Or maybe that was because Novell and UNIX were the flavours of that project? Reserve the pesky comments for the time when/if things go wrong. If not...Australia may be better protected because of Vista. If not...well then they need to rethink. Last time I checked a few high profile orgs chose not to go 'nix..and vice versa. So suck it and see guys...don't be judmental bigots passing comments without foundation....Let's see how this Vista thing at Customs pans out and then knock yourselves out.

    Why wait for failure? Anonymous -- 25/02/07 (in reply to #320074990)

    Business need to be reliable. So Vista is not a sound choice. It may have some features that might be useful to the business, but without reliability it costs the business alot of money.

    If my business relied on the postal system, then I would hate customs to change operating system to Vista, especially so prematurely.

    Sounds like a great project Anonymous -- 19/02/07

    This should make the desktop environment much more usable. Admin costs down, productivity up.
    How can people complain about that...

    Rare! Anonymous -- 19/02/07

    I work in Canberra and very often our IT tools would lag behind the private sector organisations so it is good to see a government organisation ahead of banks etc.

    Obviously another NFI comment Anonymous -- 23/02/07

    Just because you have found a few problems (probably things to do with running GAMES - something not relevant for a corporate environment), doesnt mean this wouldn't be an appropiate move for a Govt department who have different requirements for a Desktop OS.

    Customs have obviously done their homework and provided a reasonable business case to management why this deployment should occur. The decision making process within government departments these days is such that something like this project is not just two people in a room deciding to do this, its a major undertaking.

    Interesting that the article only mentions they are about to start deployment, and you are already saying its a screwup, and that hard earned money has been wasted. You seem pretty confident in your powers of prediction, perhaps you would also like to provide the winning lotto numbers for next week :)

    I'm not sure why you think the Customs IT people should be placed in a room with some unsavourary character, just because you happen to disagree with their choice, it must be easy to insult people anonymously.

    If you had done any homework, you would know that the Customs IT platform hasn't had any major upgrades for a number of years, and moving to Vista is probably the right choice at this time. They are in a major process of revamping their IT sourcing strategy and are insourcing the desktop and LAN support (other articles on ZDNet talk about this), so moving to Vista make some sense there as well. The only other choice would be to upgrade to Windows XP, which is now a superceeded platform.

    Finally, not sure where you got the Office 2007 idea from, nowhere does it mention that they are also upgrading to that, only Vista was mentioned (or was that just a parting shot at Microsoft because you happen to not like their products ?)

    Wasting taxpayer's money Anonymous -- 25/02/07

    This seems like it will cost a lot of the taxpayers money. I don't see enough justification to waste all this money in this upgrade when the current system works fine. If it was a privately owned business with no shareholders, then if the CEO can justify it to himself, then he can waste his money however he pleases. This on the other hand is a government owned security sector. Windows Vista is riddled with security holes. On the other hand, they could use a customized free OS such as Linux and it would cost significantly less and be significantly more secure. If there is someone there that is after bragging rights because they have been so easily brainwashed by the Windows Vista ads, then are they really of sound mind to make such a decision?

    Supportability looks to be an issue Anonymous -- 04/03/07 (in reply to #320075298)

    If you look at the AGIMO presentation (linked in the article), the major components of the Customs platform - Windows NT v4.0 and Exchange 5.5 are no longer supported by Microsoft (even the additional extended support arrangements that were available MUST have expired by now) . Additional components such as Windows 2000 and Office 2000 are at the point that security holes etc in those products are no longer being actively fixed, so the new environment must surely be a step up in terms of security ?. From what I know talking to people in the industry, the desktop hardware platform is also very aged (5+ years on the majority of hardware).

    The department is also undergoing a major shift in it IT sourcing strategy (reported in a number of places), and presumably bringing that aged platform in for Customs IT support was something that was undesirable. Upgrading to Vista (and really, when you look at the rest of the components being upgraded, Vista is the only real "risky" component) must have been something the department looked long and hard at. If you know anything about Australian Goverment departments, you would know that somebody being "brainwashed" by an advertisement doesnt translate into a major IT upgrade like this.

    When the Vista launch happened in Canberra, Customs, along with a couple of other agencies, revealed they had been invloved in the TAP (technology adopter program) for Vista for something like the last 12 months (cant remember the exact timeframe they said), so again, its not something they did in the last month or so.

    Agreed, a customised OS could have been used, however without knowing the specific details of the Customs IT environment, neither of us could say with any confidence "it would cost significantly less and be significantly more secure". Like any major organisation these days, I'm sure a number of critial business systems have been developed and used over a long periood of time, based on the Windows platform, so replacing them would be a huge upfront cost.

    Hypocracy Anonymous -- 25/02/07

    "it must be easy to insult people anonymously." He wouldn't be the only one. I see a few anonymous insults from you too.

    So how is this thing going? Anonymous -- 05/02/08

    Anyone know how the Vista deployment is oing at Customs?

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