Criticism mounts over Birmingham's Linux project

Criticism is mounting over the termination of a large-scale Linux project in Birmingham, England.

Birmingham City Council pulled the plug on its 535,000 pounds open-source pilot after its analysis concluded that it was cheaper to upgrade to a Microsoft-based platform than proceed with open source.

The council planned to roll out Linux software and applications on 1,500 desktops in libraries across the city, but in the end went no further than a 200-desktop project. Several industry watchers have voiced their concerns about the project, particularly around the number of PCs rolled out. Birmingham's expenditure averaged over 2,500 pounds per PC.

"That's ridiculous," said Eddie Bleasdale, the owner of open-source consultancy NetProject and an early participant in the project. "It's an unbelievable cock-up... They decided to do it all themselves, without expertise in the area," he added, saying that a lack of skills in open source and secure desktops would undoubtedly have raised costs.

Birmingham pulled the plug on the Linux trial after it found that an upgrade to Windows XP would have been 100,000 pounds cheaper than deploying a Linux desktop.

Mark Taylor, whose Open Source Consortium also exited the project in the early stages, said: "I have no idea how anyone could spend half a million pounds on 200 desktops, running free software".

Asked by ZDNet UK whether he was surprised that an XP upgrade was calculated as cheaper than the Linux project, Taylor said, "If it's done properly, that can't happen. It's amazing that anyone can spend that much on [Linux] project management." Taylor added that there are plenty of open-source skills in the Birmingham area which could have been utilised.

But other experts have offered Birmingham their support over the project. Laurent Lachal, an open-source analyst with Ovum, took a positive line, but still questioned the project costs.

"It is expensive. But there are so many issues to take into account ââ,¬" hardware, software, service costs, porting applications. If Birmingham is not ready [for Linux], then they are perfectly right to stay where they are," said Lachal.

SocITM, a professional association for public-sector ICT professionals, also supported the project. Its international secretary Bob Griffith said the size of the rollout was appropriate. "It's a learning exercise: what are the issues involved?" said Griffith. "Birmingham couldn't afford to fail so it had to be careful on project management. The public had to be involved. Then there is training. It soon eats up that sort of money."

Microsoft's head of platform strategy, Nick McGrath, would not be drawn on the specifics of the Birmingham project, but he said: "I would always recommend that the customer took solid analysis, whether it is for commercial or non-commercial software. But with Linux and open-source software, free is just not the case. There is support and there is maintenance, in the same way as there is with Microsoft."

McGrath added that there were significantly more IT professionals with the skills to support Windows systems, compared with open-source alternatives. "The skills required to own and manage open-source technology are more challenging," he said.

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Talkback 22 comments

  1. sad state of affairs Some Schmo -- 21/11/06

    and i thought Australian bureaucracy was bad, thank god we're not tax payers in Birmingham.

    1. Where did the money go and what did Microsoft promise Anonymous -- 21/11/06

      Choices ? Choices ?
      Many IT projects fail not because of the initial decision but due to implementation choices. Which Linux ? Which support ? Which expert ? Which tools ?
      Microsoft and large IT vendors can offer large discounts to sweeten deals when the initial TCO comparison was in favour of a competitor.

    2. free is free John -- 21/11/06

      but how can Microsoft or anybody else show a TCO against Free versus paid can compare on any level...unless of course acquisition costs are only a small piece of the overall cost therefore the truth came out

    3. Nothing is free in Life Big George -- 23/11/06

      Nothing is free in this life.
      I don't support MS or Linux. Just support what is best for a project.
      If I can avoid headaches and stress in the future spending more money buying software, I would do it.
      If I need to rent a webmail server, I would choice a Linux one if it is cheaper than a Windows server (and if I only need it for emails).

    4. Dirty Pusher Anonymous -- 23/11/06

      I see microsoft more and more like a drug dealer nowadays, they use dirty tactics, lie, cheat and deceive, get you not hooked, but tied in with their products, they then sit back keep telling you how much you need them, as they charge you more and more for the privilege.

    5. It's not about the OS Anonymous -- 25/11/06

      We're talking about public access PCs here right? I think this is mch more about third party support than any sweetners from M$. Nor is it about maintaining the OS; as much as microsoft would like it to be.

      Deploying public access PCs is about a lot more than just producing a locked down desktop build with star/open office and a browser. Critically I would say you need a booking system so that sessions can be time limited, pre-booked and otherwise managed. There are a number of players who have effectively sown up this market in the UK with whole application suites specifically taylored to the needs of UK public libraries, often bundling things like integrated print management, web filtering etc. To my knowledge no such equivalents exist for any linux distro. You could probably be go to a smaller "internet cafe" style solution but then you would be sourcing several different applications rather than dealing with a single vendor, support would be far more complex and you would probably still lose functionality because your'd be using solutions that are designed for much smaller deployments. Producing bespoke in house solutions would be a whole level of foolishness beyond this. Until equivalent off the shelf solutions for public libraries appear I don't see anyone in this sector migrating to free software.

    6. Tivoli Access Manager Package for Linux! Rex Alfie Lee -- 19/12/06

      Your point is crap! You have no point

  2. This is just insane Baffled -- 22/11/06

    I am amazed, how could anyone come to this conclusion, I am sure that allot of FUD was spread by microsoft as usual, directly or indirectly. It sickens me when I see my taxed earnings being spent on PC's that could be running Linux. When I have deployed Linux in replacement or alternatively to XP machines they have always ran perfectly with very little or no further attention required, where the microsoft machines need to be constantly looked after with bugs, patches viruses and other oddities.

    Course I am only saying what many have said before, shame that the people that make the decisions are informed by windows monkeys, people that believe in the propaganda that they are feed! I would like to see a full accountability study of how they came to this conclusion.

    1. Regardless Anonymous -- 23/11/06

      It sickens me when I see my taxed earnings being spent on PC's that could be running Linux. Why, the PCs wil still be bought regardless of what OS - so why does this sicken you???

    2. Why I want to chunder Anonymous -- 23/11/06

      The PC's are running running the microsoft OS which is costing me/the public at the end of the day.

      Then in about 3 years or so time Microsoft will say, sorry we no longer support your version of windows, you will have to upgrade. More money to microsoft, not to the public!! The local authority will then learn that the PC's they have are not of a good enough spec to run the now 'supported' version of windows so they have to buy all new machines.

    3. 3 years John -- 24/11/06

      it shows you have no clue as to what you speak, MS have a well published 5 year with +2 and +2 with only the last two being paid when it comes to support of OS's and apps, with mainstream support moving to extinct

  3. Huh? Anonymous -- 23/11/06

    I think the crux of the story was that switching to Linux proved to be more expensive then windows.
    You as a member of the public should be pleased that they are not apparently wasting money on Linux when MS is cheaper.
    Or do you just not care how expensive it is, just so long as it's not MS? Hardly a rational approach.

    1. windows cheeper??? Dave Johnson -- 23/11/06

      I am a network admin, and have used windows most of my career, in the past two years I have started to use Linux. It has proved a better platform, although it took a little while for me to get use to it I can now just trust it to work without worry.

      If the admins find it that hard to learn linux and it cost too much to train and re-train then sorry, but sack them, it is not that hard!! Get some people from a unix background in. I bet 1 unix/linux guy can do the work of 10 or more windows admins. No way could windows be the cheaper platform, initially maybe but in the long....impossible.

  4. Cheeper? (sic) Anonymous -- 24/11/06

    I've no doubt that Linux can be cheaper, given the right resources to work with.

    In this case, whilst on paper it appears cheaper, in reality it hasn't been. I'm sure the reasons for this are many and I'm sure given the perfect environment and the correct people, Linux would have come out tops.

    Unfortunately (or fortunately, depending on whether you work there), companies and organisations don't have the right to just get rid of you if you don't have the right skill set anymore. They are better off re-training existing staff (even government employees can be trained!) than raking around to find the few and far between Linux experts.

    Unfortunately, there never seems to be any mainline news stories about successful Linux migrations in large organisations and proven hard figures as to how much you can save in the long term.

    Until there's a few more success stories around, Linux is unfortunately not going to make it into those large organisations beyond the web/network server level.

  5. better water Anonymous -- 24/11/06

    A public water plant is now to dispense imported bottled water as the consultancy company has shown it to be a cheaper than the local free alternative in a recent review of operations.

    A spokesman for the company supplying the branded water said that their is no surprise that they were offered the contract as the taste testing and quality control is carried out before the water is imported. Allegations about the branded water's involvement behind the seems are said pure speculation and that it is part owned by a sister company to be coincidence. The authority hoping to raise money for a city carnival as it sells the existing treatment works. People expressing fears on the future costs and total dependence on a single supplier have gone unanswered.

    1. Good Post!!!! Anonymous -- 27/11/06

      You nailed it. Good job.

  6. I did say or so Anonymous -- 25/11/06

    I was not out by much, as a Linux user I am happy to say I do not have to worry about when a MS will no longer support my system and I am forced to buy another version, hence the "or so" but I was just making a point and that point still remains valid. 3, 6 10, or even 20 years it does not matter, the money will have to come out of the public coffers to repay, again and again.

    If they have to pay extra on support fees then that just adds to the reason why they should have gone down the open source route. If they did the study using Vista as the OS then the extra cost on the hardware requirements alone would have made Linux a far cheaper alternative.

  7. Incompetence, not OS Anonymous -- 27/11/06

    This wasn't about Linux v. Windows. There is no competition there among the competent.

    This was about incompetent leadership. In the early 80's, I attended a Mensa meeting in Iowa. The man who helped found Parson's Technology came out of curiosity. He told us something about the computer industry.

    Later, a national company, by memory Westinghouse but I may be wrong, made a big change to its national finance computer, which meant they had to frantically hire a lot of temp programmers, who told us the same thing.

    If you take the computer programmer who can write and document the minimum number of lines a day and still remain employed, and set that number of lines equal to 1, the best programmers are 25's. That is, the best programmers can do as much in one day as the worst can in nearly a month.

    Here are two strange things connected with this.

    1. Almost all supervisors of programmers are 3's.

    2. No one over a 10 can keep his job working for a 3. They either become temp programmers and come in when the nincompoops fail and fix things. Or, they start their own companies. Or they tend bar. But, they don't work in large organizations.

    Clearly, that was the case at Birmingham, proved by their failure even to google for help.

    They could have had a good system rapidly and free, by simply contacting the Computer Club at the local high school and asked for help from the smart kids there.

  8. Micro$oft? Cheaper? Anonymous -- 11/12/06

    Let us see if the existing PCs can run Vi$ta. Birmingham will eventually upgrade their PC in order to run Vi$ta. Linux can run even on a 486.

  9. Birmingham - why no Mac OS X inclusion in the trial? Anonymous -- 13/12/06

    If Birmingham City Council really had their local taxpayers wallets at heart, why not include Apple's Mac OS X based computers in the trial? Total Cost of Ownership (TCO) surveys over and again show Macs are cheaper than Windows, more secure, and need less maintenance. They're easy to use too.

  10. cost? Anonymous -- 17/03/07

    mac mini starts at £399
    imac prices start from £679

    A complete PC with no OS/Linux installed starts at £250
    (also the Linux will have free updates and OS upgrades forever!!)

  11. windows is never cheaper or safer or faster, it just has government sponsored pr william r robinson -- 10/08/07

    if u place a live cd running pclinux in the cd drive u have a perfect desktop that is simple to work with and install beside an exsisting windows os for transition slowley to linux at no cost but for the burnt disk and little stress for the worker.
    i am program developer for windows oriented software company
    linux isn't stupid any more.
    the package mangier is rock solid and allows you to draw application software dynamically from the web.
    i haven t had to edit even one system text file
    and the repository of windows comparable free software is automatically updated and vast
    all outher windows software that u mite need to use in a government office can be run in wine with minimal distress.
    and ntserver will never find the benchmarks found on a linux server
    and if that isn't good enough for you, linux recognizes windows networks.
    and lastly it is practically impossible to infect but still can run the best virus software on the market in my opinion AVG
    also i dont haft to delete gigs of spy files that windows secretly keeps in an unmarked directory that cannot be exposed even if you tell the os to show all files and attribute everything not hidden, files that can only be accessed threw a dos that windows keeps trying to hide from the public
    windows will always remain on purpose unsecured.
    and Linux will for the time being remain secure and free.

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