Are users 'satisfied' with Vista?

Windows Vista is making good progress, according to Microsoft, and users are by and large satisfied with the company's latest operating system.

Referring to Microsoft research, UK Windows product manager Laurence Painell told ZDNet.com.au sister site silicon.com: "We're now seeing that nine out of 10 customers that are using Vista are either satisfied or very satisfied with the experiences that they are having on a regular basis."

It's pretty difficult to go into a retailer and find a device that would not work for Windows Vista.

Microsoft's Laurence Painell

Painell added Vista has been the fastest selling Windows operating system ever with around 180 million licences having been sold between its launch at the beginning of 2007 and August this year.

One of the main issues with Vista, particularly for businesses, was the initial lack of compatibility with a significant amount of software and hardware. Vista now supports more than 77,000 devices and 2,700 software packages, according to Microsoft.

"It's pretty difficult to go into a retailer and find a device that would not work for Windows Vista," Painell said.

Despite this, in a recent silicon.com chief information officer poll, none of the 12 CIOs said they planned to move to Vista. In October, research by the Corporate IT Forum found that more than half of those surveyed were "exploiting" XP compared to just four per cent for Vista.

The research also found more companies were investigating Vista's successor, Windows 7, than the current OS.

Microsoft's Painell admitted: "Some [businesses] plan to move onto Windows 7 and skip Vista." Microsoft CEO Steve Ballmer said earlier this year he could accept some businesses bypassing Microsoft's latest OS as long as they come back for Windows 7.

Painell said although no firm dates have been announced it's unlikely the first Windows 7 service pack will appear much before 2011, meaning moving to Vista still made sense. Microsoft also recently announced a version of Windows that runs over the internet from inside Microsoft's own data centres, dubbed Azure.

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Talkback 12 comments

    Just wait for it... Anonymous -- 09/12/08

    The flurry of anti-Microsoft people to be up in arms about this news article... the doom-and-nay-sayers will say anything to prove Microsoft wrong... even though these statistics come from the actual users themselves.

    Yes, with current generation hardware, Vista works perfectly fine.

    No, Microsoft did not release a "version of Windows called Azure"... they released a programming platform and framework called Azure.

    No, Microsoft has consistently announced Win7 will be released 3 years after Vista was released, which makes Win7's release to be around November 2009.

    What... Anonymous -- 09/12/08 (in reply to #320118373)

    Don't understand what your trying to say but I think maybe something about how good microsoft and windows is..?

    I don't think anyone would be surprised to see microsoft release research showing people were happy with their OS. Not really news is it...

    I'm Surprised Anonymous -- 10/01/09 (in reply to #320118373)

    My much loved 7 year old XP equiped pc expired recently, and when after all the bad things I'd heard about Vista, I was pretty much dreading getting a new pc with it loaded on.

    So, I got a pc (well, lets face it with M/softs 90% market monoploy its not like you really have a choice if you still wanna use your existing software & hardware), & I've now got Dell duo based pc that runs fine in Visa Premium 32.

    As for drivers, even my old printer, which has no Visa drivers to download on the HP site, works fine. I guess having a new pc helps, although I can't really see why anyone would want to upgrade to Vista if they are already running a pc with XP.

    So, despite all the negative things I've heard about it, and being no M/soft fanboy, I really can't fault Vista so far.

    No problems here Patrick McCormack -- 09/12/08

    I installed Windows Vista Home Premium on my computer earlier on in the year and not once have I had any major problems with it, some little irks with UAC and some of my games but that's it. Maybe I got lucky or (unlike others) I took the time to have the Vista drivers on hand for all of my hardware and did a clean install instead of an upgrade install.

    So far I am more or less satisfied with Vista, but as I've done in the past with each new Windows OS I'll wait until the first service pack is released before I consider upgrading.

    P.S. - And just to prove I'm "not" a Windows fanboy: I'm writing this comment on my Apple MacBook. As far as I can understand with those pricks they won't touch anything with an Apple logo on it.

    Vista un-satisfaction d1ck0 -- 10/12/08

    On upgrading to a new PC I decided to order with Vista. Ran like a dog but had some improvement with SP1. The hard drive still gets a thrashing, and is still overall a slow o/s compared with XP (even with 3Gb ram). UAC is really badly implemented and even as an Administrator I still do not have full access to some files in the o/s, explorer views also continue to default back to original settings which drives me nuts.

    The only thing I really like about Vista is the start menu "start search" bar and the nice glass like theme on the windows.

    I really hope that M$ provide a large discount for upgrading from Vista to W7 - we deserve this after putting up with Vista over the past few years.

    problems... Anonymous -- 10/12/08 (in reply to #320118498)

    @ "What?" poster...

    I never said anything about how good or bad Microsoft was. Your response is exactly what I was referring to though.

    So when Google / Apple / Canatoial releases stats about how satisfied their customers are, you DO NOT believe them either??

    @d1ck0 - if you have been involved with computer for at least a few years, you would know NOT to upgrade. ALWAYS perform a fresh installation. NEVER upgrade.

    Your problem will be Vista is using buggy XP drivers...

    The indexing service will initially take around 30 minutes to fully index all the files - depending on how many files you have, depending on how fast your CPU and hard drive are.

    UAC is actually a good thing - the only files you SHOULD NOT be accessing are protected. Thus if you're only accessing your files, you will NOT get any UAC prompts.

    problems... d1ck0 -- 10/12/08 (in reply to #320118506)

    upgrading to a *NEW* PC - it was a fresh install of Vista using appropriate hardware.

    UAC is a great thing I agree, as in LINUX and OSX, but as I said, the way M$ have implemented it on Vista was not great - at one point I had to enter password three times to execute the one file. I would like to know the % of users that have disabled UAC - I would be guessing that it would be high. :)

    M$ john -- 10/12/08 (in reply to #320118525)

    By using M$ in all references to Microsoft tells me all I need to know about you and what you write...

    I have! joe -- 10/12/08 (in reply to #320118534)

    I've turned off UAC, annoying little thing that it is, if i double click something, does Vista really need to ask me "do you want to run this application" and everytime i delve into program files, "do you really want to go here", no vista, i just wanted to see the friendly little pop up box... but other than that, no major complaints what so ever, lol, it handles pretty much the same to XP, though i must say, setting user permissions for network shares... just icky any1, tech support? identical share settings on my J: and H: drive, J will share fine,H: wont... missing something?

    Satisfied? Johnno -- 11/12/08

    9 out of ten customers did not have any choice,wether they wanted it or not!
    Just for the record im a disatisfied customer of not only Vista but Xp too.

    Vista - no problems Peter Gaskin -- 12/12/08

    I have been using Vista on a new pc for 18 months now - no problems whatsoever!

    No problemo .... Joe Schmoe -- 08/01/09

    I also have used Vista since it came out and it has worked amazing. For those with short memories, XP was a friggin nightmare when it first came out. No drivers, hardware issues, software not running ... sounds familiar don't it!

    The UAC is a protection against the millions of XP machines that got infected with spyware. For new or inexperienced users it is a lifesaver. Turn it off instead of whining about it.

    It boggles the mind that people are still whining about the UAC when it has an off switch.

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