UPDATE: Apple trains Telstra staff in OS X etiquette - News - Software

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This story was printed from ZDNet Australia.
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UPDATE: Apple trains Telstra staff in OS X etiquette

By Rachel Lebihan, ZDNet Australia
February 05, 2002
URL: http://www.zdnet.com.au/news/software/soa/UPDATE-Apple-trains-Telstra-staff-in-OS-X-etiquette/0,130061733,120263311,00.htm

Telstra's broadband network staff will support OS X for Apple users by April this year, with employees soon to be in training to adequately handle customer queries.

-Telstra is working towards supporting the new operating system by early April," a Telstra spokesperson told ZDNet Australia.

According to Telstra, the first stage of -comprehensive testing" was carried out last year to ensure Apple's next-generation operating system was compatible with the BigPond broadband network, and is soon to be followed by the training of support staff, which will be handled by Apple.

ZDNet reader and Apple user Tim Dowling, who upgraded to OS X before realising BigPond staff didn't support it, said he was disappointed Telstra hadn't been able to support OS X by Quarter 3, 2001, which he claims is the timeframe the telco slated in the fine print of company literature.

-I couldn't see why they were taking so long," Dowling said. -It'll be almost a year [since OS X was launched] before they get the network up and running."

Dowling says things currently work okay but is looking to optimise his iMac OS X broadband experience. -I always get the feeling that my system could be doing more...I am sure there must be others like me and a growing number when the new iMac is available. In the US there appears to be so much more Apple users can do."

Telstra would not confirm that bringing its high-speed network staff in sync with the Mac OS X had been delayed, saying that it had been going through an -evolutionary" process and that the April date would be -good news" for Mac enthusiasts.

Apple confirmed that it's in collaboration with Telstra to ensure staff are more -au fait" with the Mac operating system.