-iPrimus hasn't been able to deliver a high quality service to our customers because of Telstra's inability to deliver us an appropriate service," an iPrimus spokesperson told ZDNet Australia.
-We always expect to provide a high quality service for our customers, and it's just not good enough...we've been affected and our customers have been affected," he added.
As a result of Telstra's ongoing broadband access problems, iPrimus has negotiated a deal with the telco heavyweight to provide its customers with the same retribution package disgruntled BigPond ADSL users received recently.
Mirroring Telstra, iPrimus users will receive a full month's compensation for the month of September and a 50 percent billing discount for October and November.
"We have negotiated a fee reduction with Telstra and are committed to ensuring that any credits issued by Telstra due to alleged defects in Telstra infrastructure are passed on to you," an iPrimus customer message said.
iPrimus resells Telstra's broadband service to its own Jetstream ADSL customers, who have been hit by the same amount of outages as BigPond broadband customers in recent months.
According to one ZDNet Australia report, Telstra's ADSL service suffered 331 hours of downtime in a two-month period, which meant it was unavailable to its customers for 22 percent of the time.
The credits will automatically appear on iPrimus broadband customer's bills over the next few months.
Broadband newsgroup Whirlpool.net.au's Matt Borgo said Telstra is blaming its recent performance degradation on third parties suppling the equipment.
Pitty that iPrimus has to pay for Telstra's incompetence.