eBay has another up and down day

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13 October 2000 03:00 PM
Tags: outage, ebay, site, auction, auctioneer, refund
Online auctioneer eBay has suffered another major outage. A company spokesman said the site went down at around 4:20 AM PT Friday, and service was not restored, even partially, until after noon.

eBay has not said specifically what went wrong. But a message on the site said that after an initial outage was repaired, the site was then crippled by a "network anomaly."

"We are working on correcting the network issues and restoring full functionality as soon as possible," the message to users said.

eBay said it would extended auctions scheduled to close during the outage, and refund fees.

Unlike other outages, this one took down eBay's entire Web site. Previous problems at the site, including a day-long outage, had taken down eBay's auction servers, but the site was still viewable.

The auctioneer suffered its longest outage to date in June, when the firm experienced multiple problems with the databases that power its auction engine.

That outage forced the company to refund millions in listing fees and US$3.9 million in lost revenue. The company earnings for the second quarter fell 70 percent, in part due to costs associated with beefing up its computer systems.

Since then the company has redoubled efforts to reinforce its site and has tried to assure customers that it would not have such a sustained crash again.

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