Users snub Telstra's SMS games

Telstra's recent release of an interactive mobile phone game is viewed by 72 percent of respondents to a ZDNet Australia survey as just another gambling trap.

Eighteen percent of readers said they would participate in Australia's first Short Messaging Service game released by Telstra MobileNet, however, an overwhelming 72 percent turned their noses up at the new money-spinner, saying it is just another form of gambling.

Figures released by Telstra show that 30,000 customers out of its claimed user base of five million mobile phone customers took part in the game in the first three days of its release.

The new Short Messaging Service game, which is based on the television program 'Who Wants to be a Millionaire?', was described in a previous ZDNet report by telecommunications analyst Paul Budde as a -rip off".

SMS users are charged 30 cents a pop for each SMS answer sent in response to a series of question. If the answer is correct, a new question is triggered within three minutes. Users will be competing for a cash prize of AU$10,000.

Telstra denied claims that the game was a form of gambling, saying -it's a game of skill, knowledge and trivia."

-We're only offering the prize pool for the first three months as an incentive to get people to play the game and experience another form of SMS," Telstra representative Virginia Murphy said.

Budde believes the youth market is at risk of being trapped by the SMS games, and will have to deal with the consequences of higher than normal phone bills.

Telstra is, however, of the opinion that it is up to the individual if they play the SMS game or not.

"A lot of people will be caught in the net and we can't be arrogant and say 'it's their own fault," Budde said.

Society has some responsibility to prevent people getting into financial problems caused by the greedy promoters, he added.

The game has been introduced on the back of its success in Europe, which Telstra claims will prove -equally as popular" here in Australia.

Budde said it would be a very -lucrative" business. "It's like gambling...it's a huge problem but no one really wants to do anything about it because it's so lucrative."

Helping users to avoid falling into debt from excessive game playing will be very much a matter of -good education and information" provided by the service promoter, according to Budde.

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Talkback 6 comments

    Boycott Telstra ! Unless you c ...Anonymous -- 14/08/01

    Boycott Telstra !

    Unless you consider Telstra's conduct ethical.

    All this bad stuff about Tel$t ...Anonymous -- 14/08/01

    All this bad stuff about Tel$tra just makes me glad I'm with Optus....
    Tel$tra just don't seem to have a god damn clue atm.
    Makes you wonder where all there huge profits goes don't it...straight into ziggy's sky rocket.

    You say Optus is good?!? Try ...Kevin Grunert -- 14/08/01

    You say Optus is good?!?

    Try leaving the Metro area and seeing if you've still got coverage! Trust me, there isn't much of it.

    Got Optus CDMA? That's just run on Telstra MobileNet's CDMA Freedom network. Telstra run the two largest digital cellular networks in Australia - the MobileNet Digital GSM and CDMA Freedom networks.

    I hope Telstra's share price f ...Anonymous -- 14/08/01

    I hope Telstra's share price falls through the floor, everything they touch turns into a disaster, and that the entire management gang gets put away after their next general annual meeting.

    What customer service??? Telst ...Anonymous -- 15/08/01

    What customer service???

    Telstra hates their customers.
    They think the problem lies with the customers, that it is them would never occur to them.

    Megan, you title the article ...Ivan Oswald -- 17/08/01

    Megan,
    you title the article "Users snub Telstra's SMS games" and quote an overwhelming percentage of respondents saying that it is just another gambling trap.

    But it would be nice to know a few details on the findings:
    1. Have those people used SMS services before?
    2. Do they represent the targeted user group?
    3. Did they say that they wouldn't use the service or only that it was just another form of gambling?

    With over 30,000 participants for the first SMS game of its kind in Australia I would have to say that it was extremely successful.
    Considering that SMS was never intended for the mass market when it was first developed at take up of that rate seems to me that in future it will become even more widespread and highly lucrative.

    Is the SMS game not the same as a normal telephone quiz (advertised during popular TV shows) that teenagers play using a home phone that is charged at 50cents?
    It may be a rip off, but people still gamble.

    Take a look at the lottery, every year the prize pool is exceeded.
    The same may potentially happen with SMS gaming.

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