Telstra plans 16-day ADSL outage

Telstra outage report number 20010730-0500-02 reveals that the outage commenced at 5 a.m yesterday and will end at 7 a.m, August 8.

-All BigPond Direct ADSL customers are to be advised that due to a number of network upgrades customers may experience loss of service intermittently during this period. For more information please go to www.telstra.com/ServiceStatus/Planned.asp," the outage report says.

The service status page points to a stream of scheduled outages reported by ZDNet prior to the telco heavyweight's move to stall new ADSL applications.

Fairfax IT reported yesterday that Telstra was asking customers to delay their applications for ADSL for 30 days while the network undergoes -maintenance".

Customers in Melbourne will not have to wait 30 days to have a new ADSL service installed, sparking speculation that Telstra is installing routers in all the other states but leaving Melbourne's configuration as is.

Telstra has been contacted for comment.

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Nothing new there Telstra's AD ...Anonymous -- 31/07/01

Nothing new there Telstra's ADSL Network is always going down. Our company is regretting ever connecting in the first place. Why should we pay for a service that was sold as permanent yet is only available sometimes.

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You should join the class acti ...Anonymous -- 31/07/01

You should join the class action at http://www.broadband.org.au/classaction.php if you have had financial loss due to Telstra's ADSL.

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Email to Telstra Big Pond seve ...Anonymous -- 01/08/01

Email to Telstra Big Pond several times regarding about the usage meter but never to any feedback from them. Very very poor customer service.

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The original AUP allowed users ...Anonymous -- 01/08/01

The original AUP allowed users to dl over 500 mb per day without fear of going over the limit. Establishing a 3 gb limit per MONTH allows us only 100 mb per day, which is not only a fifth of what the majority of telstra adsl customers would download on average, but also rediculously low and would easily be exceeded by someone like myself by using it like i normally do for gaming, email, irc, and web browsing, and perhaps anything else i may have forgotton, and only downloading only the absolute essentials for those activities (such as updates and patches for games). This restriction would not allow me to download game and application demos, or listen to web radio or other streaming media, among other things, which would see me over the limit within days of the month beginning. Personally, I have no complaint with the old AUP, and so would the majority of other telstra adsl users I assume. Bring it back, or at least give us a much more reaonable limit which would allow us to use our 'broadband' internet access, and make it worth the $100 per month I pay for this access. Also, telstra should consider giving its subscribers the ability to vote for making such changes to the AUP.

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I feel pretty bad for the guys ...Geoff McQueen -- 03/08/01

I feel pretty bad for the guys at Telstra - this has got to be embarassing, and I would be willing to bet that it is not the fault of the network engineers and their inability to see this coming - i would imagine it has more to do with budgets....

If you are a business and are tearing your hair out, there are more options available than Telstra....

Check out www.whirlpool.net.au for more info... or if you have no access to anything more broadband than ADSL, Flow Communications are a company I know of with their own microwave backbone on the East Coast, where you should be able to avoid the outage...

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