Telstra glitch hit ADSL users

Telstra's ADSL customers have suffered at the hands of the telco giant again, as users experienced a slow response time for authentication yesterday.

A Telstra representative confirmed that the problem affected users in Queensland, NSW and Victoria, and although it was for little more than an hour it follows a string of other hiccups ailing the telco heavyweight.

Telstra's ADSL and cable users were hit with a 13-hour broadband outage on Sunday, ruling out the use of email for users as they were disconnected from services unexpectedly and not allowed to reconnect.

On Tuesday, a circuit failure in the US was behind the degraded performance Telstra BigPond users had to contend with for just under two hours.

Telstra's BigPond broadband network was hammered with a string of authentication problems a couple of months ago and Telstra has confirmed that it does not provide a commitment of service to customers.

"We apologise for any inconvenience caused," a message still says to ADSL users on Telstra's service status page following its latest glitch.

Telstra has been scorched by critisism recently following its move to cap broadband data download on a plan widely regarded by users as "unlimited".

Click here for Breaking News.

Advertisement

Talkback 0 comments

Latest Videos

Sponsored content

Power Centre - Content from our premier sponsors

Blogs

  • Suzanne Tindal IT: Govt's cost-cutting bitch
    The government needs to stop looking at IT as a necessary evil or the place to remove costs when the Treasurer comes calling.
  • Array Can complaints on mobile content be cut?
    On 1 July this year the new Mobile Premium Services Code was introduced. It sounds like it's had a good impact, but is it enough?
  • Array NZ farmers: Bleating about broadband
    As we know, farmers are such bleaters. They bleat as much as the four-legged woolly things in their paddocks. If it's not the weather, it's the strength of the dollar! Nothing is ever right. Likewise with rural broadband.
  • More blogs »

Tags

Back to top

Featured