Telstra: No demand for broadband

Industry bigwigs got together yesterday and bemoaned the lack of demand for broadband in Australia while Telstra was leading the pack in defending the nation's rollout of ADSL.

"Broadband deployment in Australia is about user demand," Telstra's chief technology officer Hugh Bradlow said at the Internet Industry Association (IIA) Blown to Bits Conference.

"Users are not saying that they're desperately demanding faster transmission speeds," Bradlow added, pointing to the fact that dial-up deployment is currently a cost-effective competitor in Australia.

When users can get unlimited dial-up download for US$5 to US$8 a month, it's not surprising that demand for ADSL is low, agreed executive director of the IIA's US arm, Dave McClure.

"Demand is very elastic depending on price," McClure said. "At US$25 the entire world wants it [ADSL], for US$35 the world wants all they can get, over US$50 and demand drops off."

The Internet is the most quickly deployed new technology in the history of the world, according to McClure.

"We did the Net in two years, now we want broadband tomorrow on top of that - I think we're being a bit impatient," he said.

Internet industry commentator and CEO of www.consult, Ramin Marzbani, was quick to agree that there's a misconception in Australia that "100 percent of people want broadband".

"But let's get real about what's going on," Marzbani said. "Email is the number one, key application. There's still a long way to go before it [broadband] starts fitting into our life more deeply."

Furthermore, with the average cable modem download per month between two and four gigabytes and 36 gigabytes the record download in one day, "Telstra's got to be losing money on every one of those connections out there," Marzbani said.

"If the rates that Telstra charged halved, it's unlikely there'd be a competitive rollout of broadband to residential areas," Marzbani added.

OzEmail CEO Justin Milne agreed that in Australia "we don't have a [ADSL] market at the minute".

"Telstra finds it economically imperative to maintain that monopoly for as long as it can."

However, Bradlow defended the telecommunications giant's monopolisation of the ADSL market saying: "it's simply not true that we don't want competition".

"It'd be nice to think for Telstra shareholders that there wouldn't be any competition," Bradlow said. "But somewhere in the next five-year timeframe new technologies will emerge and there will be competition. I can't see it any other way."

Although Bradlow did admit there were technological difficulties to consider when deploying large-scale broadband infrastructure, installing ADSL "will get better in time," he said.

"It's the start of a journey, it's not an end in itself."

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Talkback 13 comments

    My god, are these people in th ...Anonymous -- 09/03/01

    My god, are these people in the universe as me? Making excuses about "lack of demand" to justify glacial rollouts of broadband services is just a cop out.

    This is getting the same as the ISDN debacle. Price it high enough and of course there is not going to be demand.

    Going on what I see around me is that there is a huge demand but people at not necessarily prepared to pay the price required.

    The price of Telstra ADSL is a ...Anonymous -- 09/03/01

    The price of Telstra ADSL is a joke! The price needs to be lowered. And the bigwigs are wondering why it's not taking off!??
    They need to screw their heads on.

    Several comments - 1. Where do ...Jason Hall -- 09/03/01

    Several comments -

    1. Where do we get unlimited dial-up for $10 - $16, please, I want to know, and this would be ONLY avalible in CAPITAL CITYS!!! NOT IN REGIONAL AREAS!!!

    2. 36Gb in 1 day ??? this is almost as good at the iHug user d/ling 72Gb on 1 day... check http://www.whirlpool.net.au/ for more about that

    3. There sure IS a HUGE DEMAND for ASDL in ALL regions, but this is just covering up there lack of rollout of the DSL Technology to the exchanges, mine was ment to be DSL ready in Febuary, still no ideas according to the local guys.

    There are pleanty of people who want and/or need ASDL. Telsra need to pick up their act and roll it out properly.

    And please, we're in AUSTRALIA, so QUOTE AUS Dollars please!!!

    Sorry I forgot, They need to b ...Jason Hall -- 09/03/01

    Sorry I forgot,

    They need to bring the price to a realistic level also... the pricing at the moment is horrible, bring it down, let lots more people who can't afford it now (Students, Gamers etc..) connect and then more money would be made in the long run. Is that thory correct or is that just in the logic world where Telstra doesn't live...

    After waiting for three months ...Anonymous -- 10/03/01

    After waiting for three months for Telstra to install ADSL at home, I now have the worst internet access I've ever had. Major timeouts, unable to access the ADSL network, lack of access from the network to the internet, etc, etc.

    Maybe if there was a service being provided, the cost may be more justifiable. And to cap it off, I haven't been able to get a response from the ADSL 'help desk' despite several emails over the past three weeks.

    I don't know what the problem is but Telstra seems to have major ADSL problems which may explain why they are busy talking down demand.

    I have contacted Telstra on a ...Anonymous -- 10/03/01

    I have contacted Telstra on a number of occasions trying to see when they planned to deliver broadband to Caboolture. I live only 40kms nth of Brisbane and they say they have no intention of rolling out broadband to my area. Then they announce ADSL and still have no intention of rolling that out to my area either! When I emailed their customer service dept asking why I didn't have access to broadband, they replied with " You have access to satellite broadband." Perhaps I should have clarified- Why don't I have access to DECENT broadband, with reasonable lag times. Anyway, with the prices they are charging, I couldn't afford ADSL anyway. Go Telstra! Can't rollout broadband fast enough?? Just jack up the prices to ensure that nobody wants it anyway!

    Record profits, and they still can't get it right.

    After waiting what seemed like ...Anonymous -- 12/03/01

    After waiting what seemed like an eternity for broadband to arrive at my exchange, ADSL arrived. I applied ... prepared to pay whatever it took to get adsl. Telstra came back with this reply.... Sorry your exchange has it but your 3.9km away and we only allow 3.5km access. Thats it, nothing more to say????? I was disgusted to say the least and naturally took it further only to be told the only way I was going to get ADSL was to sell my house and move nearer the exchange (she was very serious on this point). I live 7km from the CBD and I cant get ADSL or CABLE.
    Telstra you disgust me.

    Isnt it strange how in a moder ...Anonymous -- 12/03/01

    Isnt it strange how in a modern world (we can now say the 21st Century) that even technologies that have existed for years Overseas, still cost more than an arm and a leg in Australia.

    Living 18 Kilometrese from the Brisbance CBD, you would think that ADSL, Let alone broadband access would be available. There is... with a huge catch.

    After contacting Telstra to find out about ADSL plans, I was advised that no plans at present had been made for ADSL at this time, due to the Large Telstra/Foxtel Cable rollout.

    Okay so no ADSL... Alright. Lets investigate cable. I live in a townhouse in a group village environment. Every block of Townhouses has a Cable termination. No need to run from the street. Just up over the roof space, down the wall and into the townhouse. A Contractor could put it in for me. But Telstra still want to charge the same setup fee. I even own the cable modem already. But a setup fee thats equivalent to buying a months groceris ??? I think not.

    No corporate entity is about to rollout a technology when there are other schemes and options available. Why Rollout ADSL and Jeopardise the Foxtel Telstra Alliance ???

    Make it affordable and people will use it. Lose money at first, but make substantial gains in the long... Look a bit further ahead than the bottom line of the 2000-2001 financial year

    I've had Telstra's ADSL 'servi ...Chris -- 12/03/01

    I've had Telstra's ADSL 'service' for nearly 3 months now, and it is the worst internet access i've ever experienced. Major network downtime, inability to access international sites, horrible support... Makes me fondly remember the days of dialup.
    If telstra wants to continue charging a premium, users will expect a service that works. I for one am waiting for the day when a second ADSL option becomes available.

    Who care's Given up having any ...Anonymous -- 13/03/01

    Who care's
    Given up having anything to do with Telstra,
    Been on cable with Optus Home for 6 month's
    apart from one network shut down, never had
    a complaint. And their phone services is better.
    "Who needs Telstra?" Not I

    I have waited for cable modem ...Anonymous -- 19/03/01

    I have waited for cable modem access in adelaide for years only to hear lies like this from telstra, I can never understand why companies when they get to this size think they can ignore the consumer or that the consumer will forget

    Senator Alston waffles again. ...Keith Styles -- 10/05/01

    Senator Alston waffles again. Telstra ADSL runs with all the speed of molasses on a very cold day. My 512Kbps service is slower than my 56K dialup was & that only ran at round 40K most of the time. Oh I wish I had Optus cable in my street. I'd change to it in a flash.
    Tech support just says sorry there's nothing they can do to improve Int'l access!!!! Is thats the best our largest ISP can do.

    Daily interruptions are the no ...Keith Styles -- 10/05/01

    Daily interruptions are the norm!!! Forgot to add in my last, having had ADSL since 6/12/00 I had it! Value for money its not. Now they are going to shut down the mail server for the weekend to do an upgrade. Who didn't do their sums in the 1st place?? Why does the mail server need upgrading so soon?

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