It's a turbulent trip on the Qantas Web site, with online customers experiencing intermittent downtime, incorrect flight availability displays and processing delays.
Those looking to book flights today had better brace themselves for more problems.
"The site comes up and goes down again," a Qantas source told ZDNet. "Some people are able to get all the way through [a booking], others aren't. It's a very long process at the moment."
The intermittent downtime kept some potential punters hanging around in cyberspace for up to two hours yesterday when trying to book a Qantas "red e-deal" - an Internet only service.
Those who didn't succeed online were forced to wait in a queue for over 30 minutes to complete the transaction over the phone.
"It's a huge problem," the source said. "We usually don't do payments over the phone."
And the airline's online problems aren't over yet.
"We're slowly coming back online," an Internet support member said today, but added that the processing of credit card payments is still slow.
"It has been working and finalising the process but taking up to 10 minutes to do it," she said.
On top of the site's erratic blackouts and painfully slow payment process, the airline suffered problems with its online booking engine Amadeus yesterday, which resulted in incorrect flight availability displays.
The site's connection with Amadeus had "fallen over" according to one support staff member.
"It [Amadeus] was randomly showing availability that wasn't there," she claimed. "There was no real pattern to when it was going to do that."
The latest Amadeus outage follows hot on the heels of a similar problem with the airline's booking engine last week.
Three separate issues in two days has raised questions about whether Qantas's online services can cope with the onslaught of travellers lured by cheaper online domestic deals, powered by the airline price war.
