Local Internet Service Provider, OzEmail has ended the working week on a sour note, with an incoming mail server outage that has affected account holders Australia-wide since 5.30am.
By 3.00pm AEST, the ISP's Operations team notified the Customer Service Department that "they had no idea when it will be fixed".
The incoming mail server outage means that users have not been able to log on to send or retrieve email messages, although there's no lost mail implications, the company claims.
Whilst the problem may not affect every account holder, the Customer Service department has been "inundated" all day with calls, an OzEmail representative told ZDNet.
"It's taking customers three or four minutes to get through to an operator," she said, which gives some indication of the vast numbers of users affected by the outage.
The incoming mail server was installed approximately eight months ago. Ozemail says this is the first outage of its kind.
"Our operations team is concentrating all efforts on the problem server and we anticipate that the issue will be resolved before evening," a company spokesperson said.
Gibson Quai Brisbane office and one in Canberra who used the BNE POP were effected all Friday.
However we have noticed regular IP disconnects using Ozemail email service as well as often inability to deliver emails through strange messages such as no delivery possible. This would occur even though its one Ozemail account sending to another, even off the same PO account.
Our staff at offices from perth, to melbourne to Syndey and Brisbane are less than satisfied with ozemail's performance.
They have some serious issues.