One-Tel denies that it's network suffered an outage yesterday, despite claims by a global financial services client that their phone system ground to a halt on three seperate ocassions.
The outage, which occurred shortly after 10am on Thursday morning, disrupted the business and left management disgruntled when nobody was able to receive or make outgoing calls for up to an hour.
The company - which prefers to remain anonymous - says it also experienced another disruption to it's phone system two days earlier for about 15 minutes, cutting connections to local and long distance calls.
The customer is a financial services group with 350 offices worldwide.
The customer says calls could be connected to phone lines beginning with the number one.
"We've got a problem, it's intermittent. The phone system is a fundamental tool for our business, we can't afford for it to be out of service," the company spokesperson said.
However, when ZDNet spoke to One-Tel, the company denied a major outage had taken place.
"There's nothing here to report a major or critical fault occurred. It could've been something small in Telstra's exchange that automatically fixed itself," One-Tel CTO, Stephen Moore said.
However, according to the customer, a One-Tel technical advisor confirmed that the network had experienced three outages in the last week.
"I spoke to One-Tel technical support, they said it was a problem with their Cisco router software deployment and that they had Cisco technicians working on it."
Moore told ZDNet that One-Tel takes "outages very seriously". He added "minor outages do happen, which will effect a small amount of customers."
"We're reviewing our situation with our carrier, we're putting it out to tender," the business customer said.
"I consider yesterday morning's outage pretty serious."
