Junior telco, One-Tel has been experiencing problems with its billing service, with one company source admitting that the service is weeks behind schedule.
"We have been four weeks behind with billing, we're looking into it now," a One-Tel spokesperson said.
The spokesperson told ZDNet the billing issues are internal and shouldn't be effecting customers. One-Tel also claims it is footing the bill for late payments and not disconnecting customers or charging late payment fees.
However, one customer contacted by ZDNet - who prefers to remain anonymous - claims that over the last three months, bills have not been arriving on time.
One bill shown to ZDNet which was issued in December this year was for calls made in the months of August and September.
Even though the bill arrived late, "One-Tel still threatened to disconnect me within 24 hours," the customer said.
"Late payments have been charged for bills I haven't received and I've been charged for copies of the bills."
Furthermore, reconnecting the service to Telstra's network from One-Tel would take approximately six weeks, according to the customer.
"I rang Telstra, they said it would take six to seven weeks because that's how long it would take to get the paperwork from One-Tel to change over."
When billing data is sent from Telstra, One-Tel re-issues the bills through its own billing system and sends it on to customers. According to One-Tel's spokesperson, it is within this process that the breakdown has occurred.
The problem has been an ongoing issue since One-Tel first began offering its local call service off the back of Telstra's network, the spokesperson claimed.
"It's an ongoing issue keeping Telstra's backend talking to our backend."
