-[One.Tel] has taken a whole year's worth of direct debit from my account," former One.Tel customer Meredith Young said.
Prior to One.Tel's collapse, Young paid AU$24.95 per month by direct debit for the telco's unlimited Internet Access plan.
Around the time of the carrier's demise, however, she says an "unauthorised" amount of AU$250 was withdrawn by One.Tel.
-There's no way my bill amount could've jumped," she said.
Young has tried to cancel the direct debit, however, she has been told the bank requires authorisation from One.Tel before any payment can be stopped.
-The bank said I have to contact the company I have the direct debit with,"
-I should be able to cancel my own direct debit. Nobody tells you the company needs to approve this," she said.
According to Young, One.Tel's administrators Ferrier Hodgson informed her that other customers were experiencing similar problems.
A spokesperson for Ferrier Hodgson told ZDNet Australia, -it is obvious there is a reconciliation process underway and that with One.Tel's 2.2 million customer-base, logistically it can't be achieved overnight".
However, Ferrier Hodgson insists amounts paid for services which have not been received will be returned to the customer.
-The administrator is personally liable to ensure money will go back to them," she said.
Meredith Young believes the chances of seeing her money are slim.
"My mother is still owed money from the collapse of [airplane carrier] Compass," she said.
