No Apples for BigPond Cable users

Telstra's BigPond cable service experienced further hiccups today, this time the technical glitch hit Apple Mac computer users only.

Apple Mac computer users in NSW, Queensland and Victoria were the victims of a dataflow problem on Telstra's BigPond cable service, which lasted up to three hours today.

The carrier has confirmed that the service is now back to normal again.

"A configeration change happened this morning and all went through for PCs but a different code was required for Apple on DOCSIS routers," Telstra's Stuart Grey told ZDNet Australia.

"We didn't understand the problem until the vendor was bought in," he added.

Telstra's service status page reported the fault which occurred at approximately 9.30 this morning. Telstra said the service was fixed at 12.30.

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Talkback 6 comments

    How about a lower data cap to ...Anonymous -- 06/09/01

    How about a lower data cap to improve the service for everyone.

    A LOWER DATA CAP? WHAT ARE YOU ...Anonymous -- 06/09/01

    A LOWER DATA CAP?

    WHAT ARE YOU STOOPID !!!!!!

    GET A LIFE !!!!!!

    Well, what can you expect from ...Anonymous -- 06/09/01

    Well, what can you expect from Telstra when they insists on using software from that Micro$oft company - a bunch of crooks if ever there was one.

    Telstra insist on using Internet Exploter and tell their techies to say they do not support Netscape. You see they believe they have to cow tow to Micro$oft, that company that is being draged through the US courts by the US federal Govt and the governments of 19 US states and the District of Columbia for restrictive trade practices.

    I use a you-beaut G3 PowerMac.

    ADSL cops it again. The email ...Keith Styles -- 07/09/01

    ADSL cops it again. The email server is being blocked by obl.org as a spamming server. Telstra said this was fixed last week. Why don't I believe them? My email was bounced yesterday (6/09/01) at 8pm. I haven't bothered to email bigpond, they haven't responded to my last emails in July.

    This Message was undeliverable due to the following reason:

    Each of the following recipients was rejected by a remote mail server.
    The reasons given by the server are included to help you determine why
    each recipient was rejected.

    Recipient: (Address removed.)
    Reason: Access denied from 139.134.6.87. See http://www.orbl.org for more information

    Please reply to <postmaster@bigpond.com>
    if you feel this message to be in error.

    I Rang telsta bigpond to repor ...Anonymous -- 07/09/01

    I Rang telsta bigpond to report the problem i had been having logging both my macs on the the bigpond cable network and was told after they couldn't fix the problem that the will be sending someone out to fix it Friday. Seems they didn't kow what was wrong at that stage.
    To there credit they did ring to contact me ths afternoon while I was at work but hey the talked to the 8 year old that seems to know more about macs then they do.

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