Globalfreeway.com.au has now been out of operation since September 2000 to customers outside Sydney and Melbourne, leaving 70,000 users without access to their emails for up to five months.
ZDNet reported in November that Globalfreeway was offline due to the ISP switching from a Telstra run server to UUNet.
The Telstra backend solution Dial Connect could not handle a capacity of more than 40,000 customers, according to the report, which Globalfreeway had far exceeded with it's regional user base.
The ISP would not comment further to the reasons for the continuing outage, other than to release a brief prepared statement which says "the information on our Web site for our users is still correct and up to date."
"We will be changing the information as soon as we have new information."
However, the only reference to the outage found on the Web site is a telephone number for users to call, which has a recorded message saying, "regional users, no change at present".
In a previous report by ZDNet, a Globalfreeway spokesperson said the problem was taking much longer to fix than originally expected.
"We're trying to be as transparent as we can to our customers."
The company previously denied claims it would be offline permanently.
