Telstra admits the complexities of managing Internet Protocol have played a significant role in its recent ADSL outages after yet another glitch hit its QLD service earlier this week.
One customer who contacted ZDNet expressed his annoyance at the constant disruptions to the service after the QLD ADSL outage on Tuesday this week, describing it as "frustrating".
"I'm on the highest business plan, and when it works it, works really well, but the outages, delays and difficulties in connecting are indeed extremely frustrating," Tim Barham told ZDNet.
"It's very frustrating to be paying more than $100 a month for high-quality broadband connection and to be getting problems of this sort so regularly."
A Telstra spokesperson confirmed there was an authentication issue with the ADSL connection Queensland-wide on Tuesday - which related to a failure on the IP switch - stopping customers from connecting to the service, or reconnecting once they've been cut off.
The service was disrupted around midday on Tuesday. According to the spokesperson, it was restored at 8.30 that evening through manual intervention.
A planned service disruption occurred on the network early this morning, in which case the telco manually intervened to download software for a permanent fix.
The outage follows a handful of blackouts, which occurred last week. One in which lasted more than 10 hours on the telco's Big Pond network.
"There were a number of issues last week" the spokesperson said.
"We're confident with this particular issue, there is now a fix in place."
The spokesperson explained the difficulties in dealing with a brand new technology such Internet Protocol, describing it as quite complex.
"We're still getting to know it," she said.
Telstra is encouraging customers with issues about the service to make a complaint through its ADSL technical support line, 131282.
Only another day in QLD? For the last THREE days there has been problems with my ADSL link from Telstra. Sure when it works it's great but of late it's 50/50 if it's even up!