Broadband "leechers" get two free days

Broadband users baling out of Telstra BigPond following data download restrictions will get two additional days worth of "leeching" before their service is aborted.

The telco giant's three gigabyte per month usage cap should come into force as of July 5, but Telstra has notified customers that have opted to cancel their subscription that the cut-off date will in fact be Saturday, July 7.

"Once we have compiled a complete list of cancellations we will email final instructions to you," said a message sent to users.

"This means your service will not be disconnected until Saturday 7th July 2001, to allow you to receive final instructions on returning the modem via your email."

The message tells users that using email for the additional couple of days -will not be deemed to be your acceptance of the changes to the Terms and Conditions and Acceptable Use Policy. You will not be charged for your use of your service between 5 July and 7 July 2001", leading many users to believe that if they download anything other than email they will, by default, accept the terms and conditions of the three gigabyte per month usage cap.

This is not the case, according to Telstra.

Users can continue to use the full service, the carrier confirmed with ZDNet, -obviously we didn't want to publicise that fact," spokesman Stuart Gray said.

However, users must notify Telstra by today of their intention to opt out of contracts if they're not to incur penalties.

Customers that exceed the three gigabyte limit will be charged at AU$189 per gigabyte, making a six gigabyte usage worth AU$567, plus normal monthly rental.

Telstra declined to say how many users have opted out of its Freedom Plan since it announced its intentions to resrict downloads, but Optus@Home claims that sales have "more than doubled" since the telco giant's announcement.

"It's hard to narrow this down to Telstra's announcement as we have a very strong marketing campaign out there at the minute," an Optus@Home spokesperson told ZDNet.

"But we do believe this [announcement] has had some impact."

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Talkback 7 comments

    In short, if I could get Optus ...Vaughan Williams -- 04/07/01

    In short, if I could get Optus I would. It would be worth the extra install fee just to get away from a usless Telstra.

    The usage meter that users are to use the calculate their usage, is only updated every second day (if users are lucky that is) but so far has nopt been updated since the 1st of July and seeing that it is now the 4th, that is a joke.

    The usage meter should be updated atleast every 6 hours to be of any use to users at all.

    Once a day is not enough and one every two to three days in just not on.

    But then again w3e are talking about the worste telco in the business, but the one that makes the most money by ripping off it's customers and not spending money on their own network.

    I wont use my bigpond email address because the mail server is normally down!

    i just talked to the adsl help ...Anonymous -- 04/07/01

    i just talked to the adsl helpdesk. he was adamnt that you could only use the extra 2 days for getting the tel$tra cancellation email. he said tel$tra would check what people were accessing during the 2 days and take appropriate action. he also implied that i had been leasing the adsl modem and that it would have to be returned at my expense ! tel$tra obviously has no idea what word-of-mouth advertising is.

    I heard first hand from a tels ...Anonymous -- 05/07/01

    I heard first hand from a telstra cable contractor that business in Brisbane has almost totally died since the cap was introduced. I can verify this because when I booked an installation a month ago it tooks two weeks for them to come... now I could get it done the same day.

    Telstra obviously prefers to reduce the number of users on their network rather than spend the money to upgrade it to the speed & capacity of Optus@Home. And why not... most people who are getting Telstra cable have no choice.

    Nothing has changed. Telstra i ...Keith Styles -- 05/07/01

    Nothing has changed. Telstra is a predatory monopoly & management thumbs its collective noses at its customers. The useage data hasn't been updated since the end of June. What good is it?..None. I don't have a choice. No cable in my street, less than 5Kms from the CBD & 800M from the South Melbourne exchange. Is this really the 21st century. I don't think so.

    Still no uptodate useage data. ...Keith Styles -- 06/07/01

    Still no uptodate useage data. Its only been updated to 4th July. Its now 10pm on Friday 6th July. TO bad if you have exceeded your 3Gig limit. Its going to cost an arm & a leg. $1.85/Mbye and their Broadband price list still says there is NO CHARGE!!!!!!

    In the two days of free leechi ...GiMp BoY -- 07/07/01

    In the two days of free leeching, i think i downloaded 15gig worth of stuff - stuff them.

    I'm now with Optus cable, I better send telstra another email saying that i have cancelled otherwise they'll try and charge me for 'not telling us twice'.

    oh well.. bye bye telstra. Hello Optus :)

    When Telstra introduced the 3g ...Anonymous -- 11/07/01

    When Telstra introduced the 3gb cap, I distinctly felt like I was being **** raped by a bunch of sexualy deprived encacerated truck drivers. I signed up for an unlimited service, instead I got an **** Ziggy is a lame **** Viva la Optus@HOME

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