Telstra's Internet dial-up service BigPond has suffered a major outage in the last 24 hours, with thousands of customers nationwide unable to connect to the network.
The current problem has shut down the network for a much longer period than several other recent disruptions that the service has suffered, according to reports.
The cause of the outage is unknown at present, however a system overload could be part of the cause.
Telstra believes the service will be up and running by mid-afternoon.
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as an bigpond customer i had the out ages from bigpond and the annoying factor you may dial in and accept by that remote computer and then server is down down shame how telstra @bigpond still make the local cost call from you regrdless they breaking down on you or not and you still pay there faults.time they get there act together i will not renew my contract with them one my current expires in two month i will kepp away from bigpond they are loosing me ,so time telstra and bigpond looks imnto this shame money hurgy buggars