A disruption to the BigPond ADSL service occurred at 8.15 this morning on a server located in Sydney, affecting New South Wales customers only.
The current problem is unknown, according to a Telstra spokesperson.
-We have a vendor working with the problem at the moment, at this stage there is no clear definition of what the problem is," he said.
Telstra's BigPond ADSL dial-up service suffered two significant outages earlier this month, both disruptions occurring over an eight-hour period.
-We're still in the rollout of a new technology phase which has a lot of elements associated with that. As the system becomes more mature and is better understood it will become a stable network," the spokesperson said.
Regardless of the three outages this month, Telstra will not compensate customers for service disruptions.
Telstra could not guarantee that the service would be up and running again today.
-It's a high priority," the spokesperson said.
Once again, I find myself having problems with the Telstra dial in Internet 56k modem)and paying for something I am not receiving.
For the last 3 - 4 weeks (not the first time)on a regular basis, I have received a message stating "server not responding"
Not good enough, why should I have to pay for a service I am not receiving ?
To quote a phrase "not happy Jan"
I sent an E-mail to 'Ed' at bigpond.com and the reply was "Your best bet is to call the Help Desk on 133 933 and report the problem for investigation"
Customer Service, at its best.
Telstra bends over backwards, does hand-stands etc. for its Corporate Customers, you wouldn't believe it - I know, as I deal with them on a daily basis. As a Corporate Customer we would be seeking monetary compensation for this appalling service. And we would receive it, no questions asked! (within reason)
The same should apply to the rest of Telstra's Customers.
I look forward to the investigation.
Regards
Rodney Halm.