BigPond awash with tech glitches

Telstra's service status page says that BigPond Mail problems are affecting customers nationally and that customers will experience problems sending mail. "Technicians are treating this issue as a priority and are working on the problem," the message, which was updated at 11.55am, says.

The telco behemoth's ADSL customers have been bogged down with problems since last night, according to broadband user Web site www.whirlpool.net.au which notified visitors at 5.40pm yesterday that Telstra was experiencing troubles with ADSL in both Queensland and Sydney.

Telstra's service status page currently highlights ADSL -timeouts" as hindering NSW users only, with technicians again said to be working to fix the problem.

Telstra has been contacted for comment.

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1. I recently brought the telstra satellite setup less than 2 weeks ago, i have been very happy so far. I'm glad i didn't purchase the ADSL service. Telstra really should have fully tested the service before releasing it as early as they obviously did. Brenton M -- 28/08/01

   I recently brought the telstra satellite setup less than 2 weeks ago, i have been very happy so far. I'm glad i didn't purchase the ADSL service. Telstra really should have fully tested the service before releasing it as early as they obviously did.

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2. Well, I've had the broadband connection for about four months now and am VERY unhappy with it. The connection times out frequently and is so slow sometimes I feel I would be quicker to use the built in dial up!!! Not to mention that the key reason I boug Anonymous -- 29/08/01

   Well, I've had the broadband connection for about four months now and am VERY unhappy with it. The connection times out frequently and is so slow sometimes I feel I would be quicker to use the built in dial up!!! Not to mention that the key reason I bought the service was to work from home and I am unable to view the necessary stuff due to some untraceable error - WHATEVER! I was led up the garden path from the start... but what other choice is there for highspeed, reliable service? We can't get optus.

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3. Telstra Strikes Again Once again Telstra have shown their inability to handle the customer satisfactorily. The issues that they are having shouldn't be as consistant as they are. I am waiting for the new 2-way satellite system (hopefully at the rig Anonymous -- 29/08/01

   Telstra Strikes Again
   Once again Telstra have shown their inability to handle the customer satisfactorily. The issues that they are having shouldn't be as consistant as they are. I am waiting for the new 2-way satellite system (hopefully at the right price), as I don't want to have to deal with a second phone line as well.
   Telstra are about to announce a, close to, $4 billion dollar profit ... and for what.
   I think it needs to be bought to someone's attention, preferably high up and who understands technology. They also need to stop worrying about the bottom line and concentrate on providing the service that they are charging everyone for.
   Australia is well behind in the Broadband Internet Access race, and Telstra are not helping the cause.

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4. Telstra Strikes Again Once again Telstra have shown their inability to handle the customer satisfactorily. The issues that they are having shouldn't be as consistant as they are. I am waiting for the new 2-way satellite system (hopefully at the rig Anonymous -- 29/08/01

   Telstra Strikes Again
   Once again Telstra have shown their inability to handle the customer satisfactorily. The issues that they are having shouldn't be as consistant as they are. I am waiting for the new 2-way satellite system (hopefully at the right price), as I don't want to have to deal with a second phone line as well.
   Telstra are about to announce a, close to, $4 billion dollar profit ... and for what.
   I think it needs to be bought to someone's attention, preferably high up and who understands technology. They also need to stop worrying about the bottom line and concentrate on providing the service that they are charging everyone for.
   Australia is well behind in the Broadband Internet Access race, and Telstra are not helping the cause.

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5. You forgot to mention, mail access in Victoria was impacted as was Tasmanian ADSL. It wasn't just sending mail which spat the dummy, receiving was also a problem. Another day another blunder by our wonderful monopoly..T E L S T R A QUESTION: Keith Styles -- 29/08/01

   You forgot to mention, mail access in Victoria was impacted as was Tasmanian ADSL. It wasn't just sending mail which spat the dummy, receiving was also a problem. Another day another blunder by our wonderful monopoly..T E L S T R A
   QUESTION: ARE WE GOING TO RECEIVE ANOTHER CREDIT FOR THESE PROBLEMS???????

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6. Telstra - Absolutely Now that Telstra have officially announced their $4.1 billion profit, maybe the price for bungled broadband internet services can come down to a price that the common person is happy to pay for a lack lustre service. Anonymous -- 29/08/01

   Telstra - Absolutely
   Now that Telstra have officially announced their $4.1 billion profit, maybe the price for bungled broadband internet services can come down to a price that the common person is happy to pay for a lack lustre service.

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