Australian free ISP's: are they dead?

With the demise of Globalfreeway this week, the collapse of Free Net last October and a move towards fees by the remaining few, where is the free ISP model heading in Australia?

"No one sees it as a threat anymore, they're dead," www.consult.com analyst Richard Gillis said.

According to Gillis, the free ISPs position in the market has been viewed as a secondary ISP, used by customers as a backup service to ISP's such as BigPond, OzEmail and Optus@Excite.

"They are just a backup if something happened with the primary ISPs," he said.

Gillis says free ISPs are now focusing on other revenue streams rather than just advertising models and moving gradually to a pay-for-service model.

"The free ISP model has had its day," he said.

"You can provide a free service, but how much money are you going to burn along the way because of the advertising model. User bases of free ISPs is not a particularly attractive market."

The last surviving free ISPs in the country include GoConnect, Free Online and smaller ISP, Free2Air.

"With Free Online, the part of it that's free is minimal," Gillis said.

One source - who preferred to remain anonymous - told ZDNet Australia that Free Online's customer base dropped from 120,000 users to 80,000 in just four months.

Free Online was unavailable for comment.

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Talkback 4 comments

    Hello zdnet, I tot ...Cameron Johnson -- 30/06/01

    Hello zdnet,
    I totally agree with the isps that they are all dead. i only use goconnect and that is really shocking. you get disconnected every hour. only 10 hours per month it's really a joke. There is not one isp in australia that provides good quality access is reliable and is FREE!!! In the U.S.A there is about 50 free isps and australia there are none without restrictions. Australia ISPS are never going to be free. Help us!!!!

    Goconnect has no free customer ...Anonymous -- 14/10/01

    Goconnect has no free customer base anymore...they've phaserd out all the free accounts and you now have to pay 10 dollars a month/......and you still get advertising with that....hrdly free or reasonable..

    free2air has a once off payment of 80 dollars and then you are free for eternity apparently.....

    and well thats hardly free... i'd rather pay 30 dollars a month for 3 months unlimited good net without any ads or any trouble like that...

    the only sort of real free net available to ozzy peoples is the niterider package at tpg...free for unlimited use with no aDS BETWEEN 1AM TO 8AM....NOT VERY GOOD TIMESLOT...BUT PRETTY GOOD FOR FREE.......good for downloading **** as long as you can stay up that late...

    Hello! ZDnet. Subject Free ISP ...Aaron Roy -- 14/11/01

    Hello! ZDnet.
    Subject Free ISP's
    I used to be with Iprimus,the service was I would term as Fair! then came the down fall of ONE-TEL.
    So Iprimus started to take on X- ONE-TEL customers
    after that happened it took longer to get connected.
    Iprimus Mial sever was doged with Problelms,never ending.
    Two of my Son's used Iprimus and they had the same Problems mail and dissconnections.
    Being on a pension I dicided to go with Free2air,
    joined them 3Rd October this year, for the first month it was fairly good.
    Then came the nitemare! Big problems with trying to log on, early Am to afternoon Pm I could get on line.
    After 6.30 to 7.00PM put the cover on the computer and forget a bout it, go read a book or watch TV.
    I am not a heavy user at all, I check for mail from my Sons and my Family over seas N.Ireland.
    Browse for the odd webpage, download the odd file from time to time.
    I don't think I ask for much, all I want is to be able to logon when I click on the connect button, and check for my Mail, and maybe have the odd chat with my Family over seas and my Sons.
    Is that really to much to ask for??????????
    At the moment Free2air, from what they tell me they are updating, they say this could take 2 to 3 weeks.
    Many thanks for your TalkBack web page.

    Mr. A. Roy

    I am a user of free2air and ha ...Ross Skilbeck -- 12/02/02

    I am a user of free2air and have been for the past 8 months.
    They seem to have alot of server problems and the connections between there servers and the pop dialins are always being changed.
    To talk to the company you have to wait ages to get an answer.
    Still persisting with them because they are good when online.
    And local high speed still too expensive.

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