Authorized Apple repair dealers have confirmed that a problem with the eject mechanism in the DVD drives of Apple Computer's new PowerBook G4 laptops can't be fixed on site.
The problem is a misalignment issue which requires the PowerBook be returned to an AppleCare Repair Centre. Owners will go without a laptop until its return.
"Apple is fully aware of the problem and is accepting units for repair," one dealer told MacCentral.
"Unfortunately, while Apple will let us take in G4 PowerBooks for repair as an Apple Authorised Service Provider, we are not authorised for repairs other than the keyboard, battery and other software issues."
The dealer said Apple is estimating the time it will take to ship out, repair the problem and return the laptop at five to seven days, contrary to other published reports.
The repair is covered under the product's one-year warranty.
