Telstra to bundle filtering with BigPond products

By Iain Ferguson
28 April 2003 12:50 PM
Tags: telstra, virus, spam, filtering, bundle, bigpond
Telstra is understood to be gearing up to bundle spam, virus and parental control filtering products with its BigPond Internet offerings in a bid to ease customer concern over unsolicited and unwanted online material.

ZDNet Australia understands BigPond, Australia's largest Internet service provider, is examining a model whereby customers would be charged for their use of the products on a monthly basis, on top of the existing monthly BigPond access fee.

It is believed the move comes in response to feedback from several customers, who wanted to be able to purchase their filtering products in combination with BigPond offerings. However, the launch of the bundled offerings is understood to be several weeks off.

The move follows a more aggressive push by the telecommunications heavyweight against spammers, which it says includes the disabling of BigPond accounts involved in spamming and creation of an "internal taskforce" to protect its customer base from spam.

The carrier is also believed to be tightening management of its abuse cues to ensure customers receive a better response when filing complaints about spam.

Telstra's anti-spam initiatives gained added impetus in early March after a Usenet administrator threatened BigPond with being cut off from global newsgroup communities due to large volumes of junk e-mail being sent via BigPond news servers.

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Talkback 3 comments

    Finally, a good sound reason t ...Anonymous -- 28/04/03

    Finally, a good sound reason to be using Telstra's internet access.

    You might have a bit of downtime, but at least you will have a greater sense of peace about what can be accessed.

    Why should we have to pay MORE ...Anonymous -- 28/04/03

    Why should we have to pay MORE for spam filtering? Why isn't it part of the service we already pay for?

    Think of it this way... Big Pond customers pay a monthly access fee for which we receive access and a limited amount of bandwidth. Spam, passed on by Big Pond, uses up the precious bandwidth we have paid for.

    But we don't actually WANT to receive that spam. We're receiving it from our ISP even though we don't want it.

    If our ISP is going to limit our access and bandwidth, shouldn't our ISP also be responsible for ensuring the access and bandwidth they provide to us is not wasted by spam?

    To use an analogy: we pay for our tapwater access and usage. And we (rightly) expect that the tapwater we paid for will be clean and that we will only be provided with the water we want to use. We pay for our electricity access and usage. And we (rightly) expect that our electricity will be clean and we will only be provided with the electricity that we want to use.

    Why should Big Pond be able to provide us with Internet and email access which is not similarly clean, and not only for the purposes that we choose???

    What should customers have to ...Anonymous -- 01/05/03

    What should customers have to pay for spam filtering? I don't see why.

    It's just another excuse for telstra to separate customers from their money. We're already paying for downloads! This includes all email and the rapidly increasing flood of junk mail - it's about time they did something about supplying a quality service, free from all this rubbish...

    It's like having to rent a post box AND still have to pay additional postage for all the unsolicited crap leaflets which people shove in it...

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