Several users -- none of whom were prepared to be named -- complained the CBA switched them to the new service several hours before receiving an e-mail notifying them of the upgrade. The delay made some suspect NetBank's security had been compromised.
Another user contacted ZDNet Australia following publication of our initial article to complain the upgrade changed access rights to the service.
"We have two people in the office allowed to access our account," said a representative of the business. "The second account lost its right to transfer money out of the account. But they had set up all the transfers to pay our staff their wages. Those transfers were cancelled by the new system and we had to re-enter them all manually".
CBA help desk staff, however, could not provide assistance. "The help desk couldn't help at all," the representative -- who also declined to be named -- said. "Until I escalated it to our relationship manager they wouldn't do anything for me".
Other glitches are also marring the trial. The system occasionally produces an error message saying it is illegal to use a browser's forward or back buttons in NetBank. The error occurs even when users have not used the forward or back buttons, freezes the service and leaves even the Exit button inoperable. Links to the site's "Help Guide" have also proved disappointing: the page they refer to says "Sorry, the page that you are trying to access is temporarily unavailable or no longer exists".
A CBA spokesperson said on Tuesday afternoon problems like these were the reason the bank conducted pilots of upgraded services. However, by Wednesday afternoon, the CBA was yet to provide detailed information on the performance difficulties.
Just another example of how the incompetent administrators in a large company force their illogical policies on the general public.