Microsoft blames users for malware on Vista PCs

Around 70 percent of Windows Vista on home systems are infected with malware, according to PC Tools, which blames Vista's UAC security feature for the high count — but Microsoft says it's user complacency that caused such a high rate of infection.

Research conducted by security company PC Tools over the past six months looked at malware infections on 1.4 million PCs installed with its ThreatFire software, which detects suspicious behaviour on PCs. Malware samples were tested against several antivirus engines, PC Tools said.

Out of every 1,000 Vista machines, 639 were infected by malware at some stage in the past six months, compared with 586 infections for PCs running Windows 2000. However, Microsoft's Windows XP was by far the worst performer with an infection rate of 1,021.

"I would have expected that [infections] would be around two out of 10 Vista machines, but it is six to seven out of every 10 machines," PC Tools managing director, Simon Clausen told ZDNet.com.au.

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Clausen blames the high rate of infection on Vista PCs because users have switched off Microsoft's User Account Control (UAC) function.

"The majority of machines we see have UAC turned off if the user knows how to do it," he said.

UAC was designed by Microsoft to address the problem of applications having administrator privileges. With UAC, the user is prompted for a password before any software can be installed on the system.

Microsoft admits that UAC was designed to "be annoying", according to David Cross, who was the group program manager in charge of the feature.

"The reason we put UAC into the [Vista] platform was to annoy users — I'm serious," said Cross, speaking at the RSA Conference in San Francisco earlier this year. "Most users had administrator privileges on previous Windows systems and most applications needed administrator privileges to install or run."

Security companies, such as Kaspersky, agree that UAC is annoying and believe Microsoft went too far because users are simply disabling it.

PC Tools' Clausen said: "UAC fails for two reasons: it prompts users far too often, so users are constantly clicking 'OK', or people get sick of it and turn it off."

Microsoft, however, says the so-called annoying UAC prompts will die down after a few days.

"Keep in mind that the primary goal of the User Account Control security feature is to make Windows work well for non-administrator users. Also, please note that users will experience the most prompts in the first few days of using Windows Vista as a normal part of the initial set-up and configuration of their machines," a Microsoft spokesperson recently told ZDNet.com.au.

Technet blogger and Microsoft evangelist Michael Kleef has also blamed users for executing malicious code on their machines. He said the number of infections found by PC Tools was an indication of poor user behaviour.

"The number of virus infections found by a virus vendor does not necessarily equal poor security," wrote Kleef in a blog post. "In many cases it equals poor user behaviour. If I, despite all prompting and consent behaviour, choose to go to a (probably dodgy) Web site, accept the ActiveX control prompts to download (probably dodgy) code and I actually choose to execute that code then I'm hosed."

Kleef claimed the number of infections was not purely the operating system's fault, but said that "in some cases it's the user and their lack of knowledge and their implicit 'it-won't-happen-to-me' complacency" that causes them to get infected.

Talkback 8 comments

    you must be bored Anonymous -- 16/05/08

    must be a slow news day in the zdnet office. hats off to liam for crafting this sensationilst artcile based of factoids from a vendor trying to flog their product. good use of unrelated quotes to try and give the impresiion the article has merit. sad to see zdnet still needs to create news to get readres. hey the heading got me to read this.

    Addition Dean -- 16/05/08

    Seems like somebody can't add up... out of every 1,000 XP machines, 1,021 are infected?

    I assume that means if a machine is infected with *two* pieces of malware, it gets counted twice, right?

    If that's the case, then how can you possibly say that "around 70 percent" of Vista machine are infected? Surely if you're infected by one piece of malware, you're more likely to allow more than one piece on your machine.

    Who knows? That 639 figure (how is that "around 70 percent" by the way?) could all just be from just one really unlucky person who was infected 639 times, rather than 639 people infected once.

    at your level Anonymous -- 17/05/08 (in reply to #320101941)

    idiot !
    At least try and construct an argument with some relevance.
    oh and here is another winning statement from someone at your level "its just a drought"
    Keep living in denial buddy.

    Vista, UAC.. simply impractical Thomas W -- 18/05/08

    I *tried* to keep UAC enabled.. maybe it might be workable, for trivial entry-level newbie types.

    Unlike some, though, I actually want to clean & customize my computer. The Start Menu is my biggest single bugbear --

    I want 3 or 4 focused task-oriented top-level menus;
    And not a dumping ground of every a**hole's application-install garbage, with a random-resorting feature to make everything even *harder* to find.

    So, I turn *off* Personalized Menus.
    I turn *off* the new-look Start Menu.
    I make my own top-level folders; Dev, Docs, sometimes System, Network or a folder for a specific application system. (I'm a software developer).

    These are top-level folders, alongside Programs. I normally drag them above the divider, to where 'New Office Document' and that 'Windows Catalog' gumph are deposited. Those items, get shoved down; or into a 'Programs/_misc' folder which serves as dumping ground.

    Anyway, I gave up on Vista UAC after 3 or 4 days -- when I was still getting constant prompts.

    if I recall correctly it was *double prompts* for each menu item I was moving, as to whether I really wished to do it... did I have permissions.. Vista making the entire UI flicker & the machine grind to a halt..

    Just to tidy up some misbegotten cretin's idea of a user interface, to a usable standard.

    After 3 weeks I ditched Vista entirely for XP, and gained a measured 30% performance increase.

    Total cost: about $6000.

    Vista: entirely a waste of time.

    Internet Explorer: the single biggest malware entry-point & threat vector.

    Firefox: the best web-browser available.

    typing passwords sucks Anonymous -- 24/05/08

    Maybe if they used some fun alternative to passwords, like the kitten-auth, or some other easy to use clickable tool to PROVE that there's actually a human there, the UAC would be tolerable instead of yet another bloody password to type in.

    UAC was actually designed to shift the blame to users Anonymous -- 30/05/08

    UAC was actually designed to shift the blame to users.

    Because you said OK, you have full responsibility of accepting the malware to be installed.

    So...

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