Centrelink outage prompts new backup plan

Department of Human Services minister Joe Hockey has called for new backup datacentres for federal government agencies following a recent power outage that took down key Centrelink IT systems.

The incident occurred on the afternoon of August 22, when a problem with Canberra's power grid caused a Centrelink mainframe to fail. The Canberra grid supplies electricity to much of the ACT.

Compounding the problem, backup power to the Bruce, Canberra-based datacentre hosting the mainframe also failed.

Joe Hockey, Human Services minister

The outage caused lengthy delays to Centrelink's processing of welfare payments, and staff had limited access to affected IT systems.

Although the problem was eventually rectified for Centrelink to make the day's estimated AU$350 million in payments to more than half a million families, Hockey said he was concerned about the wider implications.

"Needless to say that Jeff Whalan, who's the head of Centrelink, and myself were firstly not impressed, because we assumed that we had proper power backups," Hockey said.

"And in fact there was an extensive contract to deliver that power backup.

"So to say that we were impressed at that moment with the services provided would be a massive overstatement," Hockey said.

ZDNet Australia has learned Cybertrust was responsible for backup power to the facility, which houses computers for a number of government departments.

Cybertrust did not respond to requests for comment before time of publication.

Hockey wants new backup datacentres so the situation can't happen again.

"The fact is Canberra's on one grid," Hockey said. "And yet so much of the operations of the nation and the day to day operations of the city of Canberra, which are not insignificant, rely entirely on that grid and the risks associated with being on one grid.

"From our perspective, Canberra represents some level of increased risk," he said.

The IT skills shortage in Canberra was another reason for looking to locate backup datacentres in other states, according to Hockey.

He invited state governments to pitch to provide the facilities.

"I'm interested in getting proposals from state governments to see if they'll play ball with us."

Hockey has supported burgeoning IT hubs on the Gold Coast and in Adelaide as a way of alleviating strain on Centrelink IT resources.

Hockey's access card project would also require a datacentre located outside the ACT.

"The 800 pound gorilla that is at the forefront of our minds at the moment but at the back of the minds of the IT industry is the secure registration system for the rollout of the smartcard.

"And I am certainly inclined to have the datacentre for that outside of Canberra, and backup facilities obviously in other risk-averse destinations.

"So that will be a significant project as well," he said.

Whether the access card datacentre would be the same facility as the Centrelink one was still to be decided, according to Hockey.

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Talkback 3 comments

    It's got to be a joke Anonymous -- 22/09/06

    Spending millions so that the plebs and the degenerates of this country get paid on time for doing nothing is absurd.

    Joe, your a dick!! You should be more concerned that you waste 50 billion dollars a year on welfare.

    There are families out there that are third generation welfare recipients.

    Hockey's an idiot Anonymous -- 31/10/06

    Is the govt suing Cybertrust for not meeting their contractual obligations?
    It's going to cost a hell of a lot more to move the 2nd data centre further away again. It moved from Sydney to Canberra not that many years ago.
    Obviously they didn't have enough capacity in the other Canberra data centre, so increase capacity, not move the whole thing to Qld - what a dick!
    The govt always cuts corners, buys the cheapest crap, and allows vendors to get away with not delivering.
    Make up your bloody mind - you wanted the data centre outsourced to Cybertrust, now live with it or sue them!

    The irony is... Anonymous -- 24/01/07 (in reply to #320071007)

    ... that for the apx downtime between AU$150 and AU$300 was effectively lost in productivity that day from staff costs alone.

    AU$150 million would build quite a nice data centre with fully redundant power that is unlikely to fail, with cost effective replication to & from the other data centres (load balanced + replication between sites).

    Frankly I'd consider legal action, then after winning cancel the contract with CyberTrust, or make that part of the legal agreement due to their continued failures.

    It won't screw them over totally, and it'll require a bit of work on Centrelinks part, but the investment would clearly be worth it.

    Gov wants to be more like Private Enterprise, take a lesson from Donald Trump - over aggressive perhaps but with the countries mainframes housing the most important data on the people of the country (not to be used for evil) you can't take chances on small data centres that are going to make continued mistakes.

    If it was managed internally with a watchful eye from the CEO and CIO with an 'elite forces' IT training schedule and system in place (rotated training so several staff are watching it at all times) - training for something that will never go wrong (because of the training and pre-emptive procedural management + implementations).

    Take it as seriously as NASA would training for 'potential' problems on a space mission. This is the data of the nations citizens at threat.

    Quote: "The upside of outsourcing is that the Government can blame someone else if something goes wrong.

    The downside is because it isn't their data, they don't treat it with respect, and things go wrong.

    Sort of defeats the purpose of outsourcing - at least in this context" - TDP

    It's dead obvious,... after the fact [:P]

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