|
|
To print: Select File and then Print from your browser's menu
-------------------------------------------------------------- This story was printed from ZDNet Australia. --------------------------------------------------------------
|
Telstra's service woes continue By Vivienne Fisher, ZDNet Australia August 17, 2001 URL: http://www.zdnet.com.au/news/soa/Telstra-s-service-woes-continue/0,139023165,120255249,00.htm
Telstra's BigPond cable service has collapsed again, leaving already irate customers fuming over yet another service outage. An angry BigPond cable user contacted ZDNet Australia at midnight last night, claiming they had been unable to access their e-mail since Wednesday afternoon. Telstra Retail corporate affairs manager Stuart Gray said the problem had affected one percent of its broadband and narrowband customers from late Wednesday. It was fixed at 3.30am Thursday, Gray said. He attributed the service collapse to an internal project which involved moving data from one mail store to another, a process he said led to some data being corrupted. According to Gray, no e-mails had been lost throughout the outage and said the problem took a long time to be resolved because its mail store needed to be rebuilt. There was no word from Telstra, however, about ongoing customer demands for compensation over the repeated service difficulties.
Copyright © 2009 CBS Interactive, a CBS Company. All Rights Reserved. |
