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-------------------------------------------------------------- This story was printed from ZDNet Australia. --------------------------------------------------------------
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Telstra compo precedes planned outages By Rachel Lebihan, ZDNet Australia July 27, 2001 URL: http://www.zdnet.com.au/news/soa/Telstra-compo-precedes-planned-outages/0,139023165,120251013,00.htm
Telstra's compensation package to irate ADSL customers may prove to be a timely 'good PR' move, ahead of a heap of planned outages for the fortnight ahead. The telco behemoth has bowed to calls for a discounted broadband service on the back of its gritty network's daily glitches, and will rebate all BigPond ADSL users their full July bill and offer a 50 percent billing discount for August and September. Making the most of its half-price offering, Telstra intends to hit users with at least twenty planned ADSL outages across the country between July 30 and August 14. The two-hour early morning outages will leave customers unable to access the network during the designated downtime. Telstra representative Stuart Gray denied that the planned outages were part of a ramped up rollout. "We always have planned outages...this kind of technology is constantly being updated, upgraded, changed and developed," Gray said, adding that Telstra simply doesn't usually provide the -comprehensive list". For a full list visit Telstra's BigPond ADSL planned outages page.
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