BigPond customers face third blackout - News

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This story was printed from ZDNet Australia.
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BigPond customers face third blackout

By Megan McAuliffe, ZDNet Australia
June 28, 2001
URL: http://www.zdnet.com.au/news/soa/BigPond-customers-face-third-blackout/0,139023165,120235333,00.htm

BigPond ADSL customers in New South Wales have been unable to connect to the Internet for the third time this month.

A disruption to the BigPond ADSL service occurred at 8.15 this morning on a server located in Sydney, affecting New South Wales customers only.

The current problem is unknown, according to a Telstra spokesperson.

-We have a vendor working with the problem at the moment, at this stage there is no clear definition of what the problem is," he said.

Telstra's BigPond ADSL dial-up service suffered two significant outages earlier this month, both disruptions occurring over an eight-hour period.

-We're still in the rollout of a new technology phase which has a lot of elements associated with that. As the system becomes more mature and is better understood it will become a stable network," the spokesperson said.

Regardless of the three outages this month, Telstra will not compensate customers for service disruptions.

Telstra could not guarantee that the service would be up and running again today.

-It's a high priority," the spokesperson said.