Telecom NZ faces engineer protests

Telecom New Zealand faced union protests in Auckland today in relation to its re-shuffle of engineering contractors.

New Zealand's Engineering, Printing and Manufacturing Union (EPMU) and network engineers from Telecom contractors Downer and Transfield staged a series of drive-by protests through central Auckland. EPMU national organiser for the telecommunications and power industry, Joe Gallagher, said some 450 vans took part in the demonstration.

Chorus van protest

The van protest streaming through Auckland (Credit: Alain Russell)

The vans featured the livery of Telecom New Zealand's network arm, Chorus. Gallagher said the engineers were angry at being forced to become owner-operators instead of employees as a result of Chorus restructuring the contractor deals between the three Australian-owned companies.

In the past, Transfield and Downer EDI Engineering were contracted by Telecom (and later by Chorus as operational separation was mandated). Gallagher said a new company, Visionstream, will now serve the populous Auckland and Northland regions, a move announced last week and brought in, he said, "with great secrecy".

As a result of the restructuring, engineers that were employees of Downer and Transfield will now be expected to become independent owner-operators. This means, Gallagher said, that they have to buy their own expensive vans and gear, which must meet Chorus' specifications.

All in all, Gallagher said around 900 people would be affected by the changes. He believes there would be no benefit to engineers as a result of the changes, and said it was unfair to shift costs to his members in a recession. "It's not like our guys are earning millions as it is — most are on NZ$18 to $20 an hour, and have been on that money for the past 20 years," he said.

Gallagher added the collective agreements with Downer and Transfield had now expired, but believes it's necessary to make a stand to stop Telecom from "destroying the industry, like they seem to do every five years". He would not say if any further action by the union is on the cards.

Chorus spokesperson Melanie Marshall said her company was a little disappointed with the protests, but disputed the turnout was as large as the EPMU claimed. Marshall estimated there were only 80 vans in the drive-by action, and noted that the engineers were back at work at 11 o'clock.

It's not like our guys are earning millions as it is

EPMU organiser Joe Gallagher

According to Marshall, the changes are necessary for Chorus to meet its commitments to customers. "We need more flexibility with time," Marshal said, as customers want to be able to book installers and maintenance engineers outside working hours.

The changes are part of a 10-year contract that Chorus is signing with the three Australian companies. In total, Marshall said the contract was worth NZ$3 billion, and that it would help provide certainty for everyone over a long period of time.

Marshall said Visionstream's owner-operator model was already in place in Australia, and that the company had "processes" to help engineers shifting from being employees and needing to finance vehicles and equipment.

She said that Chorus had been consulting with the union and its members over the changes, holding "meet and greets" with Visionstream and providing information on the plans. A Visionstream spokesperson said the union was being disingenuous in saying engineers will be worse off under the owner-operator model.

The company will provide training on how to run a company, as well as financial support, including interest-free loans to purchase vehicles and equipment, the spokesperson said.

According to the spokesperson, the owner-operator model has worked to the benefit of Telstra network engineers in Australia, with no ex-employees regretting the move to independent contractors. Saying the union was fully briefed on the changes, the Visionstream spokesperson said his company was happy to continue to engage with engineers and that it is keen to retain the skilled workers.

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Talkback 9 comments

    NZ is not Australia Anonymous -- 04/07/09

    Chrous carried out a suicide on his own business. The owner-operate model can only work on the big cities such as Sydney, Melbourne. IT certainly won't work at Auckland without increasing the price charged to customers. Every people will suffer.

    Visionstream appear to be short sighted Anonymous -- 04/07/09

    Who in their right frame of mind would sign up for this, Visionstream take their percentage and pass on what’s left to the workers for a miserable rate. I work for Transfield and to be honest, would rather flip burgers for McDonalds than be taken advantage of by this company.
    At least your pay is guaranteed, no need to buy expensive equipment and no crawling under houses.

    Visionstream secrecy Anonymous -- 05/07/09 (in reply to #320147624)

    Techs who turned out to meetings from Vision stream were not given proper details. Visionstream has not replied to emails sent on behalf of EU(Electrical Union) members. These employees want their union to negotiate on their behalf like the EPMU. One can see easily why there is real concern. The new contracts lock operators into one Employer with a financial burden and exclusivity clauses. This is not good for consumers and engineers. One should look at the real reasons behind this move by Telecom (Chorus).

    NZ is not Australia Anonymous -- 05/07/09

    As a owner operator, the model has been working in Auckland and other New Zealand Centres for a number of years both at Downers and Transfield without increasing the the price charged to Telecom customers. Anonymous you are fully aware of this fact.

    Owner Operator of what? Anonymous -- 06/07/09

    The only thing I will own will be a big debt.

    I foresee longer hours, less pay, more stress, less safety, poor customer service, poor workmanship, no job satisfaction, no support, they will turn workmates against each other. Going to work will be dreadful and a job I won't be able to get out of because of the debt.

    This will only succeed in taking years off my life!!
    I will live longer and life will be better on the dole.

    For the NZ is not Australia comment ON 5/7 Anonymous -- 08/07/09

    It has not been working yet in NZ AT ALL. THe codes system has but not getting Techs to be Owner/Operators & invest up to 80k of their own money for a business they have no control over. EPMU all the way.

    Problems are worldwide Anonymous -- 15/07/09

    Hello from the UK!!! It's sad to hear you guys are having trouble with working conditions just the same as us BT engineers are here in the UK...I hope your union is as strong as ours and that you manage to fight the changes!!!

    g'day uk Anonymous -- 15/07/09 (in reply to #320150586)

    hello and greetings to the uk!

    no unfortunately our gullible and selfish IT soft ****s, were duped by the dangling carrot syndrome and signed lucrative *short term* individual contracts, designed to encourage them to desert the unions!

    i think now that they have done so and have been skiting about the great dollars they have made sans unions, reality will soon hit home though!

    thanks for the eye opening tip!

    telecom Anonymous -- 06/08/09

    Telecom
    Chorus giving this contract to Visionstream is the biggest charade ever pulled. Downer and Transfield must have been in the "loop" as it is strange how restoration dispatch shifted to Christchurch with regards to Transfield and both Auckland and Wellington Dispatch closing. They would have all gained a massive bonus or a free overseas trip for keeping it quite and then the big annoucement about Visionstream getting the Northern patches but by then all was in place to let it happen!! They are all in bed together and it is high time the smile was wiped from their faces!!!!! A government inquiry is what is required as the corrupt practices will continue unless exposed. So blatant are they that now you have to basically buy your own job while they gather bonuses that only we who carrying the shovels , do the work should have had filter down to us in any democratic society. The fight has just begun!!!!

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