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1. It is self-evident that there is a systematic maintenance issue in Qantas. But hey, that's what happens when you shaft your skilled workforce and outsource to developing countries.
2. Yes, pilots know what they are doing, but they don't necessarily have full control at all times in a fly-by-wire aircraft.
3. There are perfectly legitimate reasons for not wearing a seatbelt, including visits to the toilet. It is entirely conceivable that majority of those injured did have a very good reason to not be restrained with a seatbelt at that time.
4. Irrespective of the reason for the injury, one should always show compassion and concern and be willing to assist - you never know when the tables turn.
Apparantly the flight computer got word of its company's stockmarket price and... well... plunged.
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It still annoys me that this is being played out to be a Qantas issue - yeah sure there is a problem, but pilots know what they are doing and can have manual control of things usually.
I keep hearing all the stuff about injuries, sure if it was the airline staff who were serving customers in their seats I have sympathy for them, but I have absolutely no sympathy for those passengers who ignore safety demonstrations or who obviously just weren't wearing a seatbelt for the sake of it.
Clear air turbulence is well known and for that fact alone it means passengers should all be seated where possible and have a seatbelt on. The fact that some passengers still refuse to always amazes me. It's the same ones who try to use their mobile phones whilst landing, or who stand up as soon as you hit the gate trying to get out before the doors open and the seatbelt sign is off.
Maybe the focus should be on passenger behaviour to avoid injury in aircraft - then worry about why the automated computer stuff made the pilot wonder what was happening and change his flightplan.