Apple iPhone -- a headache for IT?

commentary Put your hands up if you want one of those sleek, sexy iPhones that Apple supremo Steve Jobs announced at Macworld Expo 2007. I know I do -- and I have just seen (or is that drooled over?) the device, like millions of others, on the Internet.

I've already started saving for the smartphone -- it's expected to hit these shores in 2008 -- as it will no doubt be quite expensive given the US pricing of $599 for an 8GB version. The 4GB version comes in at just US$100 less.

Scott Mckenzie, News Editor

And I'm not the only one likely to splash out on Apple's latest gadget. According to industry analyst Ovum the iPhone was responsible for generating more Internet column space than any other product launch, which is no surprise.

Like its elder brethren, the iPod, the new iPhone is a beauty to behold. Could Apple's designers come up with anything less?

But it's not all about aesthetics, there's quite a lot to like under the hood as well. Users can listen to music, make phone calls, send text messages and e-mail, surf the Web, and take and upload photos, all using the wide touchscreen and a single button.

The iPhone boasts a 2-megapixel camera, Wi-Fi capability, as well as incorporating Google's search and mapping services and Mac's operating system OS 10 -- a stripped down version of OS X.

It could be argued that iPhone heralds the real age of convergence which the industry has been talking up for many years. This is one device which truly does do everything, and it's good looking as well.

So while many of us -- this writer included -- eagerly await the arrival of Apple's entry into the smartphone market on these shores, there are some that may be relieved that its due date is at least a year away.

For IT managers and chiefs of security at the very least, the iPhone represents another headache -- and one that is not likely to go away for some time.

The problem is every consumer that lays down their hard earned cash on the smartphone is going to want to use it for work. "With all these whiz bang features surely I can get my work e-mails, and connect to the applications I need," is likely to be the common refrain.

Unfortunately, this opens the door to a whole host of nightmares for a firm's security and network experts.

True, it can be done. Just look at the success to date of the BlackBerry and push e-mail with both office bound and mobile workers -- a success which is likely to take a hit once the iPhone has been released globally.

The reality is, as with the BlackBerry, that access to the network and the various back-end applications has to be tightly controlled by the IT department. It can mean a lot of extra work for an already overloaded IT team.

Also, with OS 10 making a bigger foray into the enterprise arena via the iPhone you have to wonder what malware authors might have in mind.

To top it off the IT department has to worry about clumsy or forgetful mobile workers who may be more inclined to leave or misplace a phone in a cab or office, for example, than a laptop.

Yet, this writer doubts that the headache (or challenge) for IT departments will stop the iPhone becoming ubiquitous in enterprises of all sizes.

Will you buy the iPhone when it hits Australian shores? Are you a BlackBerry user? Do you think the iPhone will prove a headache for IT departments? E-mail me at scott.mckenzie@zdnet.com.au and give me your feedback.

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Talkback 33 comments

    So... Anonymous -- 11/01/07

    OS X is OS 10. X = 10. Most people know this. To say that the iphone has a version of OS X called OS 10 shows that you must not really have any idea what you're talking about and that this article of yours was just written to take up space.

    You so love Steve Jobs its sickening Anonymous -- 11/01/07

    Could you love Apple anymore? Your talking as though the iPhone already owns the mobile phone market. They curently own 0%; they are not even in the market yet.

    What's with the 2MP camera; Nokia currently have 4MP+ cameras on their phones; iPhone for such an innovative phone excludes 3G support, heaps of glass to scratch and smudge and I can't wait for someone to drop one. For some reason people assume they can come to market with a product like this and everything will just be wonderful; Sony, Microsoft, Nokia etc...have been going at it for years and continue to have difficulties with Radio stacks, battery life and various other complexities that are sometimes not even technical. But apple can fix all this just one release; they are just so clever. please.

    As for enterprise use; give me a break!

    OS X Anonymous -- 12/01/07

    OS X and OS 10?

    OS 10 is not a version of OS X.

    X is the Roman numeral for ten. It's the same thing. Same OS. Not a version.

    OS X Ed -- 17/01/07 (in reply to #320072831)

    The proper way to write that sentence would be:

    "The iPhone boasts a 2-megapixel camera, Wi-Fi capability, as well as incorporating Google's search and mapping services and Apple's operating system OS X -- a stripped down version of Mac OS X (that may or may not have much in common aside from look and feel)."

    Unreal Anonymous -- 12/01/07

    Seems like a awesome product I have gone thought the specs and I'm thoroughly impressed, as a heavy mobile phone user a heavy pocket PC user, and a mac enthusiast I am really excited about the AU release of the IPhone. A much appreciated insite into the security issues of the Iphone. Thanks

    Great story Anonymous -- 12/01/07

    I thought this was a very well written column. My comment actually is for some of the comments I read associated with this column. To those peopleI I say: please. I am sure Scott knows the difference between X and 10. As for comparisons with other phones out there, what can I say? You are comparing Apples to well, not Apples ;).

    IT headache? Anonymous -- 12/01/07

    Hows this for an idea, get the IT people to switch to using Mac OS on the server side and maybe they'll have more spare time to work on mobile device networks and security.

    A headache for IT? give me a break.. Anonymous -- 12/01/07

    The iphone is so very NOT impressive, every feature it has. GPS? Wifi?Mp3?Web?Mail? truly less than impressive when you consider treo's have been doing all of that for 5 years...So its multi gigs of storage BFD, SD cards are easy to change and cheap...and unlike the internal drive of this or any other hard drive based device, not a big deal to replace.

    Innovative? Impressive? not even remotely....

    the TRIO is ugly Anonymous -- 12/01/07 (in reply to #320072836)

    why would anyone want a Trio?

    i think scott was trying to say the iPhone has a cut down version of OS 10 or OS X or whatever you want to call it.

    Maybe so... Anonymous -- 12/01/07 (in reply to #320072836)

    But the Motorola Razr was/is a crap phone with a crap user interface that didn't do anything special either.

    You just have to look at how many people bought that particular phone solely because it looked great to realise what a huge seller the iPhone (and nobody can deny that it does look bloody fantatstic) will be.

    You just don't get the point. tristan Parry -- 12/01/07 (in reply to #320072836)

    Treos and Blackberrys are a dog to use.
    iPhone's power is in the interface.

    For an unreleased product... mike smith -- 16/01/07 (in reply to #320072881)

    You seem to be waxing really enthusiastic. Wait until it's been released. Apple *have* released apps that have had UI that is to put it kindly, a dog.

    Meanwhile, devices with all that the iPhone has continue to occupy the market. Made from material that is significantly more robust than the nano. Phones are going to get dropped, and it's really nice to be able to pick them up and continue to use them.

    Not so innovative at all Max riethmuller -- 12/01/07

    The iPhone is hardly the first convergence device available with such features. There are numerous smartphones available with virtually identical features. Admitedly, the finger touch screen is innovative, but I wouldn't think that writes off other devices already available. As it is I can use my XDA mini very well, even letter recognition, with my stubby fingers. It can have up to 4GB memory expansion via SD card. Or go a symbian phone from SE, the W950 walkman phone with touch screen, 4GB internal memory and umts. Or the M600 smartphone, with touchscreen, media player, memory expansion up to 2GB (soon 4GB will be available), umts, and wifi Or what about a Nokia s60 device?

    Even my Sony Ericsson K750, not a smartphone even, but yet I can surf the full net using opera mini, have a 2MP autofocus camera, memory expansion up to 4GB, walkman media player (3gp resolution video, mp3/m4a audio), fm radio, full suite of PDA functions and synchronisation with outlook and a variety of 3rd party programs, an advanced java platform with thousands of available applications and games, an effective email client, and even can be used as a usb drive (with supplied cable).

    I use all of the above functions, some more than others but most of them frequently. I've been living convergence since before the iphone even made an appearance. By the time the iphone is available existing phones and portable devices will leave the iphone for dead.

    Apart from the tricky finger touch screen, the iphone has nothing to distinguish it from already existing devices.

    The point is ... Anonymous -- 12/01/07 (in reply to #320072855)

    There are always people who are willing to work on clunky ugly devices. That's why there are PCs. :-)

    Yes but.. ben baxter -- 14/01/07 (in reply to #320072855)

    Yes But the interface is alot better as you have a intergrated and well designed browser. And trust me if someone said you could have one of these over the Sony E you would choose this!

    Personally I think it's ugly Max Riethmuller -- 15/01/07 (in reply to #320072970)

    Trust me if someone offered me one I'd sell it and by a SE W950

    AS to the ergonomics of the touch screen, yes sounds cool but not so much more advanced than any touch screen already available. I often use my XDA mini with fingers (and I have big clunky fingers).

    And I can't believe the person who claims it has "intergrated internet"? WTF? All phones already have this. It may be new for an ipod, but not new for a phone. I don't care how much they claim it works with full websites, no doubt it goes through the opera proxy (like opera mobile and opera mini - especially since they don't offer 3G, they have to do something to make the internet faster), therefore running opera mini on my K750 gives me the same internet access as the iphone.

    What you're all missing is... Anonymous -- 12/01/07

    You're missing the point. The user interface is the killer app.

    iPod doesn't do much different to every other MP3 player but it ties in perfectly with iTunes. The software interface was another piece of the killer app puzzle.

    People could have bought non-iPod players and suffered with lesser features for less money. Some do.
    Many millions don't and jumped on the bandwagon because of the functionality/usability combination.

    It's the usability that makes it what it is.
    iPhone will prevail for the same reason.

    You hit the nail on the head Anonymous -- 12/01/07 (in reply to #320072867)

    Spot on. We use an interface - the transisters, chips and diodes are invisible - who cares?. When we swear at a computer it's usually a bug or failure in the interface.

    Apple have done it again - and if you don't get it buy one of those other MP3 players (try a Zune) and stick to your old phone.

    Many devices better than ipod Max Riethmuller -- 15/01/07 (in reply to #320072867)

    That is really just a matter of opinion, that unfortunately get's lauded as fact, and many people only ever own ipods, and go around deluding themselves that nothing else even comes close, when in fact there are hundreds of competitors to ipod, many with ergonomics superior to the ipod.

    Functionality? Anonymous -- 18/01/07 (in reply to #320072867)

    lol...I can get a Creative Zen 30GB player for the same price as a 30GB video iPod, possibly even less, with all of the same features as the iPod plus support for a much larger variety of audio and video formats. Yeah, the only advantage the iPod has over it is that it looks better, and I see a trend of people dealing with crap just so they have something that looks cool, and I have a feeling the iPhone will be no different.

    iPhone at last! Tristan Parry -- 12/01/07

    I'd buy one just to experience the wonderful natural interface. Then, some hours/days later - I'd start being more productive or just get seduced again by the natural interface/design ... and consigning my 'old' 2006 Motorola to he recycle bin. Apple has done it again. Seamless integration of software and hardware.

    OSX Anonymous -- 13/01/07

    Yes OSX and OS 10 are the same. The OS stands for Operating System. Then there are the upgrades and securities. [OS 10.1.0=(OSX.1.0)], [OS 10.1.1=(OSX.1.1)] Now its up to [OSX4.8=(OS10.4.8)]

    Bring it on Anonymous -- 14/01/07

    If there's one thing the mobile phone industry lacks it's the ability to provide a great human interface for phones - if Apple can do it like they have with the Mac all power to them. It'll be an end to the hassle of trying to configure a $1000 phone using interfaces that change with each new model range - bring it on

    Mobile Phone's have consistant interface Max Riethmuller -- 15/01/07 (in reply to #320072979)

    Phone's do not change interface from range to range, that's an extremely poorly researched statement. All the main phone manufacturers have kept their interfaces for many years across hundreds of handsets. Yes the interface changes from one manufacturer to another, but not across models from the same manufacturer. Get your facts straight.

    Infact, phone interfaces are more consistant than computers, of either mac, linux or pc variety.

    And besides, what makes you so sure MAC is a better interface than Windows? I've used both systems and prefer Windows interface for many many reasons. I've seen no independent research that "proves" mac has a better interface. AS far as I can see it's a simple matter of preference.

    Apple's proven performance: iPods cleaning up the market Carlos -- 24/01/07 (in reply to #320073016)

    Max, here's my experience to show you why the huge hype and interest for the iPhone is well deserved.

    I was always a avid nokia user, mostly because of their mix of usability & features at the right price. As I work with PCs, they also had their own software for Contact mgt, etc and that worked well enough.

    But their interface did and does change from model to model (and they are still among the most consistent ones!), and with each new feature, etc., but once you've used them after a while you can manage well enough.

    Ericcson however, used to be a nightmare to figure out and their friendlines and usability left a lot to be desired... Then they joined with Sony and their phones have improved light-years in only a couple of generations.

    My current phone is a SE W810i, and I love it. I used to carry my iPod (20 GB 3rd Gen) and my old Nokias. Now after upgrading the very expensive Memory Stick Duo to 2GB I carry enough mp3s and games, etc. on the one device: my phone. That is unless I need the hard drive or LOTS of music (trips, parties, etc), otherwise I only carry the SE W810i.

    The built in software and usability are the clinchers, and Sony knew it!

    Remember that Apple first worked with the Palm family *trying* to achieve easy syncing and backups, them extending it to motorola's phones for use with iTunes and evn their iTunes Store for music downloads. Then Apple developed a closer relationship to SE, especially Sony with lots of rumours and speculation of takeovers of each other... but what did happen was the SE phones were the best and easiest to sync, from calendars, contacts to the much maligned Bluetooth that was a pain to set up with most phones and especially with window$.

    Apple have a proven track record to do this kind ofnew products by small improvements and finding the right balance between hardware and software, always looking at the big picture (Job's Zen of innovation?). Their products are cool, look good and work easier and better. For a price!

    For a long time and currently I work with PCs, but at home I have an iMac, and soon to add a black MacBook. On the Mac to sync and use the W810i is a dream, even as a remote control!

    Sure, the new iPhones specs (especilly camera & HD) left a bit to be desired. Yet, I can't wait to get the iPhone!

    If I can help myself I will wait to the second Gen when they've recouped their R&D and the camera is better, the HD capacity is higher and the small bugs are ironed out.

    But if I can't wait I'm likely to get it from the states, ASAP ;-)

    Apple's proven performance: iPods cleaning up the market Carlos -- 24/01/07 (in reply to #320073016)

    Max, here's my experience to show you why the huge hype and interest for the iPhone is well deserved.

    I was always a avid nokia user, mostly because of their mix of usability & features at the right price. As I work with PCs, they also had their own software for Contact mgt, etc and that worked well enough.

    But their interface did and does change from model to model (and they are still among the most consistent ones!), and with each new feature, etc., but once you've used them after a while you can manage well enough.

    Ericcson however, used to be a nightmare to figure out and their friendlines and usability left a lot to be desired... Then they joined with Sony and their phones have improved light-years in only a couple of generations.

    My current phone is a SE W810i, and I love it. I used to carry my iPod (20 GB 3rd Gen) and my old Nokias. Now after upgrading the very expensive Memory Stick Duo to 2GB I carry enough mp3s and games, etc. on the one device: my phone. That is unless I need the hard drive or LOTS of music (trips, parties, etc), otherwise I only carry the SE W810i.

    The built in software and usability are the clinchers, and Sony knew it!

    Remember that Apple first worked with the Palm family *trying* to achieve easy syncing and backups, them extending it to motorola's phones for use with iTunes and evn their iTunes Store for music downloads. Then Apple developed a closer relationship to SE, especially Sony with lots of rumours and speculation of takeovers of each other... but what did happen was the SE phones were the best and easiest to sync, from calendars, contacts to the much maligned Bluetooth that was a pain to set up with most phones and especially with window$.

    Apple have a proven track record to do this kind ofnew products by small improvements and finding the right balance between hardware and software, always looking at the big picture (Job's Zen of innovation?). Their products are cool, look good and work easier and better. For a price!

    For a long time and currently I work with PCs, but at home I have an iMac, and soon to add a black MacBook. On the Mac to sync and use the W810i is a dream, even as a remote control!

    Sure, the new iPhones specs (especilly camera & HD) left a bit to be desired. Yet, I can't wait to get the iPhone!

    If I can help myself I will wait to the second Gen when they've recouped their R&D and the camera is better, the HD capacity is higher and the small bugs are ironed out.

    But if I can't wait I'm likely to get it from the states, ASAP ;-)

    same here Anonymous -- 14/04/07 (in reply to #320073016)

    I used PCs from 1984 until about 1999. In 1999 I bought my first Mac and slowly changed my organisation to Macs. I have retained one PC running the latest professional version of Windows at all times and at this stage I can neve see myself going back.

    I simply can not wait for the release of the iPhone. To be successful, it SHOULD NOT be tied to a network and have replaceable batteries.

    Personally, I need to be able to jump on a plane to any country in the world at any time and buy a SIM card when I get to the other end. Around home, I only need one battery. But when you are 'on the road', you need a couple of batteries to keep you going.

    OPEN phone please... iPhone just isn't it! Anonymous -- 17/01/07

    I'm more interested in an open option, like the FIC Neo1973
    http://www.openmoko.com/
    Twice the resolution, quite a bit less cash... Sure, no camera or wifi, but for a first-generation open phone with touchscreen and apt-get-capabilities, I can put up with that!

    OS X - NOT Anonymous -- 17/01/07

    I believe that the consensus is that the app on the phone is not OS X, nor a derivative - Just a look a like. The phone runs an ARM processor - not compatible with any version of OSX

    call it iScratch Anonymous -- 18/01/07

    or iSmudge, because that's what the screen will look like after a couple minutes with the 'innovative' UI. After hundreds of complaints about ruined expensive screens, Apple will switch to a regular keyboard and scrollwheel.

    If Apple knew the history of smartphones they would know that ipaq phones were originally all touchscreen and practicality, as well as competition from treo and blackberry, made them switch.

    Not an IT headache Anonymous -- 23/01/07

    Once available virus will be written for it. Until protected it will not be allow to connect to our network.

    Personal preference.... Matt -- 29/01/07 (in reply to #320073501)

    If the 'iPhone' has all the features you need or is the closest to meeting your needs, then buy the 'iPhone'. If it doesn't, then don't buy it!

    "Once available virus will be written for it. Until protected it will not be allow to connect to our network."

    Sooooo your not upgrading to vista then???

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