iPhone sales cost Optus $44m

Optus parent SingTel has announced that the popularity of the Apple iPhone will actually cost the carrier AU$44 million in Australia in its first quarter of sales.

(Credit: CNET.com)

Optus was one of three carriers in Australia that announced they would support the iPhone as of July. Offering what consumers saw as more attractive plans than Telstra and Vodafone, Optus claimed it accounted "for the majority share of iPhone 3G activations in Australia" during the September quarter.

As a group, SingTel activated some 170,000 iPhones in Australia, Singapore, India and the Phillipines during the period.

But the bargaining power of the Apple brand has come at high cost to the carrier.

"Higher subsidy costs are associated with the iPhone 3G," SingTel said today in a statement to its shareholders. "Consequently, the successful iPhone 3G initiative will have a dilutive impact on earnings and margins in the near term."

The Singapore-based carrier said the cost of selling the iPhone in Australia would reduce its September quarter earnings (EBITDA) by AU$44 million in Australia, and S$27 million in Singapore.

It's not all bad news, however. The carrier boasted that 55 per cent of customers of its new iPhone customers in Australia were new customers to Optus.

In the long-run, the company expects to profit from the data iPhone users consume.

The carrier estimated that iPhone users consumed 1.5 times the amount of data as regular post-paid mobile users. "iPhone subscribers will deliver positive value," the company said.

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Talkback 10 comments

    poor optus Anonymous -- 04/11/08

    "Consequently, the successful iPhone 3G initiative will have a dilutive impact on earnings and margins in the near term."

    and the fact that these users now know that the Optus network sux will have a dilutive impact on earnings and margins in the longer term

    True figure Anonymous -- 04/11/08

    I wonder what the figure would be if it included the loses people have suffered who have relied upon the iphone/Optus to do business. I have lost customers due to the inability of iphone/Optus to keep a phone call going for more than 4 minutes. I have now bought a cheap prepay phone and swap the sim into it when making business calls.
    As an "i' the iPhone is great, for a phone - it is useless.

    My iPhone has been bullet proof Anonymous -- 04/11/08

    My iPhone has been bullet proof... once it was off the dodgy Optus network. I couldn't wait to have it unlocked and onto the NextG network, because on Optus calls would drop out all the time and the data rates were slow.

    Since moving back to Telstra's NextG, I have not had one call drop out, and data speeds are more impressive.

    Sure it costs more, but the service quality is better, and I don't have to put up with that abomination that Optus call the voice recognition system that is the only way to get through to their service department, which frequently put me through to the wrong person! After this experience of Optus for only 1 week in total, I would never use them as a carrier again.

    Telstra propaganda Anonymous -- 05/11/08 (in reply to #320115566)

    Come on, the my iPhone is bullet proof comment, you are so part of the testra marketing machine.
    nicely done guys, maybe next time sign off with a name, not anonymous

    Propaganda Why don't you show your name -- 05/11/08 (in reply to #320115598)

    Here is a well known anti-Telstra reporter and even he switched to Telstra for the same reasons listed above.

    Read on ... http://apcmag.com/Content.aspx?id=3148

    Opening paragraph ... "I've switched to Telstra. I know… crazy, huh? I'd be the last person most people would expect to switch to the telco we love to hate. But here's why I did."

    You are so far wrong it isn't funny Anonymous -- 05/11/08 (in reply to #320115598)

    I am a CIO of an Australian corporation. I am not named for obvious reasons.

    The problem with Telstra/NextG is the rip off cost, not the quality of the service. The service is solid, and for that reason I don't mind paying the premium, because quite frankly after spending a week with Optus' crappy network I now understand why Telstra gets away with their pricing.

    Just because someone praises Telstra does not make them part of the marketing machinery. Get off the drugs, grow up, and stop with all this conspiracy theory, it is not a good look.

    Good thinking Robert -- 05/11/08 (in reply to #320115603)

    Unlike most CIO's and CFO's that I deal with who typically think about cost and network diagrams you are thinking about functionality and usability.
    If poor network performance affects an employee by 5 minutes a day they lose 100 minutes a month which would translate to about $50 to $70 per month in lost productivity for a typical employee.
    For mobiles that more then makes up the cost difference between a "low cost" and a "rip off" network.
    I switched carriers for my 70 employees a few months ago after hearing enough complaints from staff, doing my numbers and reading a number of unbiased reviews.
    I read this site regularly and unfortunately believed too many of the reporters and people who write comments which helped my decide to leave Telstra early this year. I had to terminate my contract because of the poor performance and when they wanted to charge me termination fees I threatened to sue them for failure to deliver the service they were charging me for and very quickly they admitted they would lose by tearing up my contract.
    I will have moved all other services I buy from Optus and others to Telstra by years end and will not look back.

    optus sucks Anonymous -- 05/11/08

    why waste all that money thats just dumb

    Homebrand, Savings, No-Frills, Third world 3G James O'sullivan -- 06/11/08

    They don't even give real 3g half the time. They should re-label their 3g as a no frills partial 3g solution. It would avoid customers like me and many others lodging complaints to TIO about being tricked into thinking I have a true 3G service. First time I recharged for $50 500mb data included i only got 24mb because they still had the old gprs codes on my account and claimed i was on an old pre-paid plan with the exact same name?

    i wish the consultant i spoke to beforehand changed the codes when he added video calling feature to my service. would of saved me $50.

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