Under-pressure Telstra drops Big Pond prices

Customers of several Telstra BigPond plans will be better off after 1 December as the telco giant responds to intense competition in the marketplace.

Under the new arrangements users of BigPond Dial-up plans will receive an increased download allowance for the same price. Internet Frequent customers will find their downloads increase from 300 MB to 400MB for AU$28.95, and Internet Mega customers will see their download limit increase from 450 MB to 700 MB for AU$38.95 per month.

Telstra's entry-level ADSL and Cable customers will see their download limits increase from 300MB to 500MB for no change in price.

Despite the large increase, Telstra is unlikely to receive kudos from punters who are looking for unlimited downloads. Telstra claims they cannot provide a viable service that has variable costs by providing a flat-rate plan.

Those customers on the higher BigPond broadband plans will see a reduction in their monthly bill. ADSL customers on the 5GB plan will see their bill reduced by AU$45 per month, and those on the 10GB plan will see the bill reduced by AU$100 per month. Cable customers on the 5GB plan will be charged AU$10 less per month, and those on the 10GB plans will be charged AU$40 less per month. Additional usage charges for these plans have also been reduced.

"There's been significant growth in broadband customer numbers, there's been an explosion in the number of companies that provide broadband services," Telstra spokesperson Stuart Gray told ZDNet Australia  . "Taking all those things into account it was time for us to review our prices and plans."

Telstra denied the restructuring is in response to widespread criticism over the cost of its service. "It's not criticism, it's our analysis of the market and of the competition that is around," said Gray. "We're sensitive to the way customers use their service and to the competition."

The chief executive of Telstra, Ziggy Switkowski, last night said the company would focus on broadband along with mobile phones and pay-TV as the key engines for future growth.

Telstra shares have plummeted in value following the lowest sales growth in almost a decade, prompting the Government to "postpone" its proposed final sale of Telstra. This may take the heat out of an argument the government was not winning, with the public still unconvinced of the benefits of a sale of the rest of Telstra.

At the 7th Annual Rural and Remote Communications conference today Shadow Minister for IT Kate Lundy warned delegates not to be fooled by announcements about delays, and claimed that fully privatising Telstra would lead to a significant decline in the current "disturbing" levels of service.


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Talkback 4 comments

    It is still very poor value fo ...Hulk Hogan -- 27/11/02

    It is still very poor value for money , and other ADSL carriers plans make Telstra's seem like an incredibly feeble attempt at humour.

    But Whhhhhhhyyyyyyyyyyyy! Who ...Anonymous -- 06/12/02

    But Whhhhhhhyyyyyyyyyyyy! Who would be foolish enough to take on BP dialup? I did to take advantage of thier (then) free month, for 2 reasons, I didnt have the upfront cash, and it gave me time to search the net for better deals (Read not hard to find) I have been with Icenet for 18 months now, U/L D/L, min 5 hrs, often 13 hrs for 24.94 a month, of which I cancelled BP. Its a no brainer!

    T(H)elstra didn't give anythin ...Keith Styles (A very,very disgruntled user) -- 21/01/03

    T(H)elstra didn't give anything away to its ADSL customers. I'll bet the bulk of these users are on the 1Gb plan & what did we get, except capped DL/UL.....nothing.
    I still do not use ADSL for the purpose I intended. I installed it to stream!! The 1Gb limit means all I can do is keep up with M$oft's never ending patches for their lousy O/S.

    The Mad Hatters in the marketing department still think they are dealing with idiots. I have news for you guys. Most Broadband users are reasonably proficient & technically very savvy. Your feeble bleatings (reasons)for the miserable price adjustments to BP & Broadband just don't wash at all.

    Oh!!! and by the way...When are you ever going to provide ADSL customers with BPay. Its over 2 years since the service was released & you still don't know how to implement BPay!!!!! How about joining the new Millenium. Its not that difficult.

    No wonder Telstra sales have g ...Anonymous -- 23/01/03

    No wonder Telstra sales have gone down.

    Telstra price their broadband service as if Telstra was a premium vendor.

    It is my belief that any other broadband provider in Australia offers better service in terms of technology and also better customer service people. I find most Telstra staff arrogant and rude. They also must have a list of excuses made up to explain broadband dropouts, connection problems etc.

    Telstra should be pricing their services based on the above facts. Only pricing is going to win them more business, as their service certainly does not.

    I am ashamed to say that I have mistakenly become a Telstra cable customer. Only because Optus does not service our area. I am so sorry I had to leave Optus Cable. In hindsight I should have joined on the many other ADSL service providers.

    Optus also have another winner over Telstra and that is download capping by slowing down downloads to 28kbps. Telstra choose to charge excess downloads at more than double the rate charged by other broadband suppliers.

    Optus does not charge for excess downloads.

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