However Sprint has categorically denied the problem came from its end.
"Speaking for the Sprint network, it wasn't Sprint," a spokeswoman said.
Optus, which provides domestic IP services which are resold by Sprint, are also at a loss to explain the claims, with a company representative telling ZDNet Australia it was unaware of any problems at its end at the time of writing. However it is stil investigating the reports.
The outage has come at a bad time for Uecomm, following two serious outages that have irritated and inconvenienced its customers.
The latest outage hit at around 11:30am this morning and lasted for approximately one hour. Although the connection didn't completely drop, throughput was severely affected.
"Some customers were experiencing difficulties," the spokeswoman said. "It was a partial loss, not a full link loss".
The spokeswoman said the routing set-up on Uecomm's network would have kicked in and re-routed traffic through Uecomm's redundant connection to IP provider Connect. However, the "partial" nature of the problem meant that manual intervention was required.
"BGP [border gateway protocol] didn't automatically switch over... We had to do a manual over-ride of the BGP session," the spokeswoman said.
According to Uecomm, reports of the slow-down started filtering in and its engineers were forced to re-route all traffic away from the Sprint link.
"When we were made aware [of the problem] we forced connectivity for those customers through Connect," she said.
Speaking anonymously, a Uecomm customer told ZDNet Australia he was disappointed the outage lasted an hour. He says he expected the company to re-route the traffic in a much more timely manner.
"It's not that bloody hard," he said.
