UPDATE: Telstra rules out BigPond price cuts

By Iain Ferguson
18 July 2003 11:50 AM
Tags: broadband, telstra, adsl, justin milne, bigpond, carrier, plan
Telstra executives have emphatically ruled out slashing the price of BigPond broadband Internet services as a way of stimulating takeup.

Telstra BigPond managing director, Justin Milne, told a media briefing in Sydney today "we don't have any plans to drop the prices anytime soon, by the way".

The telecommunications company released figures it said showed BigPond entry-level ADSL plan prices -- adjusted for currency valuations and purchasing power -- ranked below those in countries such as the United States and France.

The carrier also revealed that it derived 10-20 percent of its BigPond broadband revenues from excess usage charges -- despite the fact only six percent of users breached the download limits of their service plan.

BigPond executives acknowledged, however, that of that six percent, some "go quite considerably over" their limits. The company had no plans to increase those limits.

"Users are getting more and more used to paying for what you use," the executives said.

Telstra said its average revenues per BigPond broadband user were around 3.5 times those derived from dial-up users, at AU$81 as opposed to AU$24.

Telstra revealed the figures at a re-launch of its BigPond brand and unveiling of a suite of new offerings designed to help the carrier achieve its target of connecting one million broadband users -- 500,000 retail and 500,000 wholesale -- by 2005. The company presently has around 360,000 -- 240,000 retail and 120,000 wholesale.

Milne said the carrier believed it would "bolt in" that target.

The carrier is predicting growth in revenues from broadband from AU$250 million presently to AU$1 billion in 2006.

Milne said the Australian broadband market was now at a "tipping point", after which growth was poised to swing upwards. Telstra's job, he said, was to "light a fire under that".

A key plank of that strategy is using quality content to drive subscriber numbers, rather than charging users for access. Telstra is planning to release four new content channels to the BigPond subscriber base from Sunday, encompassing music, sports, entertainment and games. The carrier also unveiled an Internet rights sponsorship with the V8 Supercar Championship Series.

Another initiative is a new television advertising campaign.

Group managing director, Telstra broadband, Bruce Ackhurst declined to state when Telstra expected growth to plateau or price to become an issue in stimulating broadband takeup, saying only the carrier expected growth to continue for the remainder of the decade. He pointed out that broadband Internet had only achieved 4 percent penetration within the Australian population to date.

Telstra also revealed that its broadband services would be profitable on both an EBIT and EBITDA basis for the current financial year. It also plans to invest AU$1 billion over the next five years within its existing capital expenditure budget to scale up its networks in order to accommodate demand.

Akhurst said the carrier had taken "a very close look" at the performance of its network over the past few months, with its problems either fixed or on the way to being so.

He said that last week, the DSL network had achieved 99.9 percent uptime, a figure which, if achieved over a month, would equate to just four minutes' downtime.

"Quite frankly, we're not going to be satisfied until there's no problems at all," he said.

The carrier also said it was planning to support wireless home networks.

Talkback 15 comments

    Bigpond is not exactly a pond ...Philo Beddoe -- 18/07/03

    Bigpond is not exactly a pond , it is more like a septic tank.

    If Australian's are willing to fall for Telstra's marketing spin & subscribe to Bigpond , I sh|t you not , I am almost ready to contemplate migrating to another country because I am in no way of the same race!

    Bruce Ackhurst, you're an idio ...Anonymous -- 18/07/03

    Bruce Ackhurst, you're an idiot. Price is the sticking point NOW. As if adding some extra crap content is going to attract more users. Telstra's dreaming if they think they will be able get a million users online with the current pricing scheme they are running with at the moment.

    Joe average isn't going to pay ~$80 a month for a service to watch B grade content, not fit for TV. Joe wouldjust get cable of sat instead.

    If Telstra was serious, they would simply make the cable channels watchable over ADSL (at slightly reduced resolution/quality a.k.a radio) and chuck in a few ads for some revenue. Maybe then you get more people signing up.

    Gee. Wow. That's just what I w ...The Scarlet Pimpernel -- 18/07/03

    Gee. Wow. That's just what I wanted from my broadband supplier. A new logo.

    Not reasonable quotas so I didn't use my monthly allowance in an hour.

    Not uncharged uploads so the same data wasn't being paid for twice.

    Not static IPs so I could play my favourite games over the internet.

    No, I desperately wanted ny supplier to blow $8 MILLION DOLLARS redesining their webpage.

    Thanks for nothing, Telstra

    Come on. I think 'everyone' wa ...Anonymous -- 18/07/03

    Come on. I think 'everyone' was expecting a price cut. With Telstra price starting at appoximately $74.95 for the 'cheapest' plan, while others are offering unlimited plans for less than price, I can't see how the Bigpond re-launch will work and how it can get its total!! It can even provide a discount when you have landline,mobile etc combined with Broadband (cable and ADSL) - Ridiculous. Optus can for its cable and may for its ADSL service.

    It looks like Tel(Hell)as$tra is not even interest in doing well. As for me, I am now SERIOUSLY considering going to Optus for my mobile.

    The Mad Hatters are having ano ...Keith Styles (An irate user) -- 18/07/03

    The Mad Hatters are having another tea party in the T(H)elstra boardroom...Dream on you bunch of morons. "Alice in Wonderland" stuff!! You will never reach 1,000,000 subscribers with your penny pinching pricing policies. God I wish I could get a Broadband ISP who wasn't tied to the T(H)elstra infastructure. T(H)elstra & Optus are both too lousy to lay cable underground in my street. What makes it worse is that cable is at both ends of the street and a miserable 30metres from my front door. Another week has passed and T(H)elstra had me off-line for 6 hours, when a 1 hour upgrade was all it was supposed to be. The 99.9% uptime is a joke. Who's measuring it?? Has to be some drip in the boardroom? I hope it makes them feel good. It doesn't do anything for me!

    Hmm. Those new offers make me ...John -- 19/07/03

    Hmm. Those new offers make me want to change my ADSL connection from my stable, cheaper, larger cap service to Telstra's crappy unreliable service.

    When will they learn.

    SSSSHHHHHHH!!!!! We arent allo ...MrDamage -- 19/07/03

    SSSSHHHHHHH!!!!!

    We arent allowed to say anything that might affect the share price...

    The only thing keeping me with telstra is the contract. As soon as thats up......bye bye

    Bigpond needs to advertise it' ...Anonymous -- 19/07/03

    Bigpond needs to advertise it's maximum costs for users - as well as minimum.

    To help ... I've created a maximum cost rate calculator at http://www.craznar.com/bpa

    Well, first Microsoft Australi ...Anonymous -- 19/07/03

    Well, first Microsoft Australia not reducing Office prices, now Telstra choosing not to reduce broadband prices.

    telstra are a bunch of fools, ...leon callaghan -- 19/07/03

    telstra are a bunch of fools, i hope this plan back fires and explodes in there face, as they have spat in the faces of all the users australia wide, why do we pay for foxtel or other cable tv.. to watch v8 super cars and music etc, we dont need to double dip with out internet aswell who the hell is gonna watch it on there computer when yhey can on tv? bunch of idiots, we need bigger download caps.

    im now leaving telstra, and i know alot of poeple will be following suit

    What a bunch of morons to comp ...Anonymous -- 21/07/03

    What a bunch of morons to compare the cheapest French and American broadband prices to the cheapest you get in Australia. What they don't tell you is that those countries don't have these idiotic download caps, so you're actually getting so much more for your money.

    I can live with download caps so long as they are reasonable. 3 gigabytes for $95 per month is the total opposite of reasonable.

    Thanks for nothing Hellstra.

    "The telecommunications c ...Anonymous -- 21/07/03

    "The telecommunications company released figures it said showed BigPond entry-level ADSL plan prices -- adjusted for currency valuations and purchasing power -- ranked below those in countries such as the United States and France."

    This is bullshit, broadband providers in the US do not impose stupid download caps on their service. Australia is the only country in the world where "download caps" are put in place. We are being ripped off, simply because the top hats know they can get away with it.

    Telecommunications in Australi ...Anonymous -- 31/07/03

    Telecommunications in Australia is one of the only products or services that when it is improved it costs more.

    In 1996 I bought a mono video recorder (the cheapest one they had) and it cost me $399.00 three years later I bought a really good Stereo one with all the bells and whistles for $399.00.

    My point is that I not only want Cheap Broadband, I want it as an improvement to the Phone service that I already pay Telstra 100 dollars or more every month.

    The problem is that they are too big and too stupid to ever think that they could lose it all. It has happened to larger organisations and it will happen to telstra if they continue to be so greedy.

    Telstra is a disgrace. I've b ...Anonymous -- 26/08/03

    Telstra is a disgrace. I've been waiting for this announcement to consider re-joining their cable internet service - which I canned 2 years ago after they increased prices by about 30% - looks like I will be going elsewhere now.

    No wonder they can pay their staff so much for doing nothing.

    New Fibre Infrastrucutre Anonymous -- 15/02/09 (in reply to #120033683)

    Seem like Telstra got their dirty hand on this new infrastructure as well.
    http://apcmag.com/only_telstra_can_win_fibre_network_tender.htm

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