Andrew Ritchie, an iPrimus customer and Information Technology manager at Caritas Australia, said that the ISP's ADSL service has been offline for 45 hours, and believes that the outage has hit several other customer sites.
Support staff at the ISP are blaming Telstra, its wholesale carrier, for the service outage, according to Ritchie.
"I was told that the Telstra Kent Street ADSL exchange was down. Other than that I know no more, except that we had no Internet for about 45 hours," Ritchie told ZDNet Australia.
A Telstra spokesperson said there was any problem with the company's Kent Street exchange.
"Telstra's investigations show that the Kent Street exchange is working well. Furthermore, we have had no complaints from the iPrimus official channels," said Graeme Salt, Telstra Wholesale public affairs manager.
The iPrimus service status page, last updated at 1.00 pm Thursday , indicated that "no known network problems exist".
iPrimus spokesperson, Bob Bowden told ZDNet that the ISP's ADSL service was down for 30 minutes yesterday. However, the company is yet to offer an explanation for allegations brought forward by its customers yesterday.
Why all the bother about the 3 gig cap? I've subscribed to Telstra ADSL for 4 weeks now, and if I'd been downloading the whole time I've had a decent connection I don't think I could have reached 3 gig. (In fact the link has died again while I was typing this.)