Tiny telcos want Labor to kill Telstra's monopoly

The Competitive Carriers Coalition (CCC) wants the new Labor government to confront Telstra over its monopolistic position in the telco market and introduce structural reform.

The CCC, which represents "non-dominant" telcos in Australia, such as Primus, Hutchison, PowerTel and Macquarie, reckons prices that Australians face for telecommunication services are too high due to Telstra's stranglehold over infrastructure.

"Australia's telecommunications prices are not competitive, we pay more than just about every other country in the OECD for basic services," said David Forman, executive director of the CCC.

"Around the world, other developed countries are moving quickly to implement a new wave of competition reform, which means Australia risks falling even further behind in the next few years -- unless we act now," he said.

Forman accused Telstra of exploiting weaknesses in the current regulatory framework to stifle competition and "lock in monopoly profit margins", resulting in a lack of momentum in Australia's telco industry and the real possibility of driving up inflation.

He told ZDNet Australia that "there's no question that the exploitation of weaknesses in the regulatory regime has been used more aggressively and more publicly under Sol Trujillo."

According to the CCC, Labor must issue an ultimatum to Telstra, offering it the option of voluntary functional separation, or being forced into a structural separation by regulators -- a model for reform employed by both the UK and New Zealand.

Forman was optimistic about Labor's approach to restructuring the telco industry, and said that Stephen Conroy, Labor's spokesperson for Communications, had so far impressed him with his commitment to reform.

He said that Conroy was on record as saying that he wanted a functional separation of Telstra at least as strict as the one imposed on BT in the UK.

"What Conroy's said up to this point is a pretty clear statement of intent, so we've taken a lot of heart from that," said Forman.

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Talkback 7 comments

  1. When business is no longer fun. Anonymous -- 28/11/07

    Hands up those that haven't been bullied by Telstra.

    I think it's time to finally squeeze the puss out of this one.

  2. Tiny telcos want Labor to kill Telstra's monopoly Anonymous -- 28/11/07

    If they wanted to seperate Telstra they should have done it bfore the sold it.

  3. Who is to blame for the 'monopoly'? Anonymous -- 28/11/07

    Telstra's monopoly was broken in 1997. The CCC members could have gotten off their fat, lazy backsides and built some infrastructure at any time over the past decade. They didn't simply because the prices they got courtesy of the ACCC were simply too good and building their own could not compete. This is why there is no real competition.

    What should have happened is that the regulated wholesale prices should have had an expiry date, say 1 Jan 2000. After that, if they hadn't built their own network, they should have been prepared to pay commercial rates to get service off those who did. We would have had a genuine multi-carrier competitive network as a result. No need to whinge about wholesale rates from Telstra - just go elsewhere.

    1. Monopoly is the only way Telstra know how to do business Anonymous -- 28/11/07

      Telstra's monopoly was not broken in 1997 jackass. It operates today. I know too many people who work for Telstra trying to keep the monopoly going. This Telstra monster must be crushed !!!

    2. Conroy no Coonan. Sydney Lawrence -- 29/11/07

      How convenient it would be to have a false accusational fabricated misguided argument to attack your opposition and hope to obtain a free ride by devious manipulation of Government for advantage and handouts.

      Senator Conroy is not Senator Coonan and he will no doubt be awake to the tricks of those who would attempt to, for their own financial advantage, falsely use the competition argument to obtain advantages and public money to disadvantage Telstra.

      Senator Conroy demonstrated his strength of purpose with his timely warning to Opel that perhaps they should reconsider the one billion dollar gift from Senator Coonan in the light of his plan to roll out FTTN.

    3. Monopoly WAS broken Anonymous -- 30/11/07

      In 1991, the then Telecom Australia's legal monopoly over fixed and mobile services was partially broken, allowing Optus to build fixed network infrastructure and Optus and Vodafone to build mobile networks. In July 1997, all legal barriers were dropped. Telstra is now not the sole access provider. Optus have a HFC network and many other carriers have built networks in some capital city CBDs because it is cheap and they can get high returns. The 'telco welfare' courtesy of the ACCC makes building their own infrastructure elsewhere uneconomic. If you are expecting the CCC to one day announce that the pricing is right and does not need to be reduced any further while they have a complicit ACCC in their pocket, then you truly are a fool.

      Compare what happened in the fixed vs mobile arena. Apart from the forced exit of AMPS, the mobile operators received little forced subsidy from Telstra. We now have 4 mobile carriers and healthy competition as a result, at least for the city dwellers. Unfortunately, it will be a cold day in hell before a carrier other than Telstra voluntarily expands into the country area without more welfare. Anyway, the end result is Telstra has less than half the market, 4 carriers and countless 'service providers'. In fact, after Crazy John's relationship with Telstra broke down after their failed bid to sue Telstra for sticking to a contract, they were able to change over to Vodafone.

      Until the same thing happens in the fixed arena and we move away from the host-parasite model into a true competitive model, this problem will continue.

      The bottom line is the legal monopoly is gone and the only thing in the way of true competition is the non-Telstra carriers' addiction to telco welfare and their unwillingness to pull their finger out and actually build something.

  4. Its the Howard Goverments Fault Shaun -- 30/01/08

    The Howard government is actually to blame for the entire mess the Telco industry is in right now. They should have used the same method that the Vic government used to break up the state run SEC and Gas & Fuel. It would have saved a lot of pain.

    Split the network (power line, substations up) along with the people who do the line work and read meters into patches. Then sell it off to the highest bidders forming companies, and then add a retail layer and tender it off as well.

    Areas where there is little or no profit such as in the bush would propped up by government funding. A customer does not get a choice who there network is but they do get a choice who there retailer will be. Making the retailer patched as well provides security for customer as the retailer will be the last resort choice. This means the retailer has to provide the service no matter.

    This leaves the network to simply deal with the daily grind of keeping the network up and running and working together with other networks to upgrade for new tech as it comes along.

    Right now it’s just not a fair system for anyone most of all the customers. Telstra landline, phone mobile and internet plans are so not competitive……………!

    Just compare what Telstra offer compared to Optus, Virgin or Voda phone. Take into account that when it comes to the landline and internet services Optus and many of the other competitors have to purchase wholesale from Telstra in the first place and they still mange to beat what Telstra offers customers.

    The reason so many stay with Telstra is because there is a false perception that they will have a more reliable grade of service delivery and customer service. It’s simply not true.

    Nearly all of Telstra’s customer contact centres are outsourced who pay min wages and only require the employees to be able to find there way to work in the morning and spell their name….! Currently most are within Australia, however in 4 yrs Telstra is going to free to outsource OS on mass. Right now they found a loop hole where as non front of house centres are able to be sent OS if the Outsourcer is Australian owned. The first example of this is if you have an e-mail enquiry for home phone or mobiles the response will be by someone overseas who has worse spelling and grammar then I do.

    No not India. They are no longer the golden child of OS outsourcing. The new winner is the Philippines and Thailand. They pay their staff as little as $5000 AU p.a compared to India who pay $15000 AU p.a, which you can compare to Australian outsourcers who pay around $29,000 a year and finally compared to in house where staff were being paid $40,000 a year
    From $40,000 to $5,000, those of you who believe that Telstra have just been axing jobs as cost cutting measure I can tell you now that before they shut down a centre a new outsource centre has been opened up to replace it.

    Getting back on track…..Thanks to poor long term thinking and a focus on share prices the Howard government made very poor choices that are going plaguing the industry long after most of us have trouble remembering who actually caused the problem in the first place.

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