The fax machine is not dead

commentary Those who have declared the death of the humble fax machine are out of tune with the reality of modern enterprise communications.

Renai LeMay, ZDNet Australia These analogue dinosaurs are still around and kicking, often buried in a disused part of the office and connected to a phone line that even Telstra probably doesn't know about any more.

This fact was driven home last week by Mark Barrett, a network engineer with the Australian Federal Police (AFP).

Barrett is considered a leading expert on enterprise comms Down Under and technically doesn't have to work for money any more ... he just builds networks for fun these days.

Speaking at an Avaya convergence conference in Sydney, the engineer advised his audience of comms managers not to forget about fax machines when tying voice and data networks together.

"The world hasn't quite dispensed with faxes," Barrett said.

He told the audience of a sticky problem the AFP encountered when its massive rollout of Internet Protocol-based (IP) telephony hit its criminal records section.

"Those guys know how to fax," he said, outlining the division's bulk-faxing habits to the flabbergasted audience.

Barrett said the AFP had tried to implement a fax relay service which would use the organisation's converged IP network. However, he said, this solution was designed to be "where the analogue world was a few years ago".

The criminal records section had already started sending documents using the "Super G3" standard which allows higher faxing speeds.

In other words, the fax world has moved on and the relay solution was already out of date.

This news came as no surprise to your writer. History has proven that even outdated technology will keep on advancing in incremental jumps.

Not everyone was happy when e-mail stepped in and made the fax system almost irrelevant. And we all know someone who's still using their Windows 3.1 PC which makes everyone else shudder.

Does your office still have a fax machine tucked away in a corner? Or are you willing to pronounce the technology dead? E-mail me directly at renai.lemay@zdnet.com.au or post a comment below.

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Talkback 32 comments

    SMEs won't get rid of it Brett Gibson -- 01/06/06 (in reply to #120135348)

    As a director of an non-profit with offices of university level volunteers around the country (and 94 countries), local budgets are always stretched. Because we need documentation, and scanning-to-email isn't an option in all offices, the humble fax (I believe our is a Philips model from 1991...) is in use several times a day.

    It's not the sexiest way to do things, but if it gets the job done...

    Re: SMEs won't get rid of it Renai LeMay -- 01/06/06 (in reply to #120135349)

    hi Brett,

    I think you're right on the money - I got some email from a couple of SMEs this morning saying exactly the same thing.

    1991 though, that would have to be a record of some kind, right? ;) I'm surprised it's still working.

    Cheers,

    Renai
    News Journalist
    ZDNet Australia

    Fax is not dead! John Carl -- 09/01/07 (in reply to #120135349)

    Hi everyone, was just searching for some things on the net when I came across this very interesting post about fax. Well, it just happens that we (TraiTel Telecommunications) have merged Fax & Email to make a system called eFax. This concept is not new (I'm guessing to most of you) but although you may have heard of it you may not have tried it! ..we give a 30 day free trial period for receiving faxes and you can test to see what its like to receive faxes to your email as either a TIFF or PDF document. It really makes things a lot easier especially when you can actually send faxes directly from your computer (without having to print the document first) at a cost of only 18c to anywhere in Australia.

    Anyway, I hate spammers and we are certainly not one of those, but its hard to come across an article such as this one and not put in my 5 cents worth.. even though I'm just working for customer service..

    Just in case you'd like to try, our web site is: traitel.com.au

    Let me know what you think :)

    SMEs won't get rid of it Brett Gibson -- 05/03/07 (in reply to #320072718)

    While no longer with the organisation at the first post, I've received word that the 1991 Philips fax is no longer operational. Bless its soul... :)

    What no Fax Number for Replies. Anonymous -- 02/06/06

    You really have missed the whole point of your own articale when you do not offer a fax number to allow replies.

    We still have lots of fax machines in our offices. They are connected to the PABX system with their own extensions. We can fax around our large site free do not need PSTN line for internal faxes.

    Many of out customers are tradespersons and altthough many have email they are not yet as familiar with email and still perfer the security of having a paper copy of things to file. They can still sketch and handwrite a fax far motre conveniently than in an email

    I have never seen a fax with a virus yet.

    Yes Faxes still have several advantages over email.

    Re: What no Fax Number for Replies. Renai LeMay -- 05/06/06 (in reply to #120135385)

    Mate,

    I'll happily send you my fax number if you want to reply via fax :) Just email renai.lemay@zdnet.com.au.

    It's true, email is quite limited when it comes to sketching etc - that may come in a few years when we all get touchscreens I guess.

    If you do see a fax with a virus let me know ... an intriguing concept, particularly as fax machines are getting pretty complicated these days.

    Cheers,

    Renai LeMay
    (the author)

    maybe no viruses but phishing lives on Munir Kotadia -- 09/06/06 (in reply to #120135505)

    I remember the nigerian 419 scams arriving think and fast via fax going back 15 years.

    so although you can;t get a virus (probably) you sure can get phished.

    Fax is not dead! John Carl -- 09/01/07 (in reply to #120135385)

    Hi everyone, was just searching for some things on the net when I came across this very interesting post about fax. Well, it just happens that we (TraiTel Telecommunications) have merged Fax & Email to make a system called eFax. This concept is not new (I'm guessing to most of you) but although you may have heard of it you may not have tried it! ..we give a 30 day free trial period for receiving faxes and you can test to see what its like to receive faxes to your email as either a TIFF or PDF document. It really makes things a lot easier especially when you can actually send faxes directly from your computer (without having to print the document first) at a cost of only 18c to anywhere in Australia.

    Anyway, I hate spammers and we are certainly not one of those, but its hard to come across an article such as this one and not put in my 5 cents worth.. even though I'm just working for customer service..

    Just in case you'd like to try, our web site is: traitel.com.au

    Let me know what you think :)

    Fax is dead? Anonymous -- 02/06/06

    Are you kidding???

    My organisation which uses a leading ERP product send out 200 Purchase Orders and Remittance Advices every day of the week to businesses all over Australia. We have looked at emailing these documents but the fax is the tried and trusted medium.

    Faxing will be around for a long while yet!

    Re: Fax is Dead? Renai LeMay -- 05/06/06 (in reply to #120135408)

    That sounds like a pain in the butt - but I think you're right! You have no idea how much email I have had this week from people telling me how they still use their fax machines.

    Cheers,

    Renai LeMay
    (the author)
    renai.lemay@zdnet.com.au

    Fax is not dead! John Carl -- 09/01/07 (in reply to #120135408)

    Hi everyone, was just searching for some things on the net when I came across this very interesting post about fax. Well, it just happens that we (TraiTel Telecommunications) have merged Fax & Email to make a system called eFax. This concept is not new (I'm guessing to most of you) but although you may have heard of it you may not have tried it! ..we give a 30 day free trial period for receiving faxes and you can test to see what its like to receive faxes to your email as either a TIFF or PDF document. It really makes things a lot easier especially when you can actually send faxes directly from your computer (without having to print the document first) at a cost of only 18c to anywhere in Australia.

    Anyway, I hate spammers and we are certainly not one of those, but its hard to come across an article such as this one and not put in my 5 cents worth.. even though I'm just working for customer service..

    Just in case you'd like to try, our web site is: traitel.com.au

    Let me know what you think :)

    If FAX is dead, someone tell it to lie down, please Granville Westecott -- 02/06/06

    The organisation I work for runs 7 fax machines. Mainly because we deal heavily inthe Asian market but also because they are viewed as more convenient than the alternatives (scan and email).

    Re: Fax is dead Renai LeMay -- 05/06/06 (in reply to #120135414)

    Hi Granville,

    interesting comments. Do you reckon the Asian market uses fax machines more than the Australian/NZ?

    Cheers,

    Renai LeMay
    renai.lemay@zdnet.com.au
    (the author)

    Fax is not dead! John Carl -- 09/01/07 (in reply to #120135414)

    Hi everyone, was just searching for some things on the net when I came across this very interesting post about fax. Well, it just happens that we (TraiTel Telecommunications) have merged Fax & Email to make a system called eFax. This concept is not new (I'm guessing to most of you) but although you may have heard of it you may not have tried it! ..we give a 30 day free trial period for receiving faxes and you can test to see what its like to receive faxes to your email as either a TIFF or PDF document. It really makes things a lot easier especially when you can actually send faxes directly from your computer (without having to print the document first) at a cost of only 18c to anywhere in Australia.

    Anyway, I hate spammers and we are certainly not one of those, but its hard to come across an article such as this one and not put in my 5 cents worth.. even though I'm just working for customer service..

    Just in case you'd like to try, our web site is: traitel.com.au

    Let me know what you think :)

    Re: Fax machines are old? Renai LeMay -- 05/06/06 (in reply to #120135425)

    telexes? I'd be interested to hear where they're still being used. Drop me a line:

    renai.lemay@zdnet.com.au

    Cheers,

    Renai LeMay
    (the author)

    Fax is alive and well! Phil_S -- 03/06/06

    I have just finished 6 years in the security service of a large university. I can assure you the fax is essential. Everything security related relys on signatures, and they can be faxed very easily. A dozen e-mails may get sent organising a new security system, but when it comes time to authorise access there is only the humble and reliable fax. Yes, they can be forged, and there are digital signatures, but people just prefer the fax!

    Re: Fax is alive and well Renai LeMay -- 05/06/06 (in reply to #120135445)

    Hi Phil,

    it's certainly a weakness of email, the signature problem. I've seen a number of attempts to fix this over the years to no avail.

    Cheers,

    Renai LeMay
    renai.lemay@zdnet.com.au
    (the author)

    Fax is not dead! John Carl -- 09/01/07 (in reply to #120135445)

    Hi everyone, was just searching for some things on the net when I came across this very interesting post about fax. Well, it just happens that we (TraiTel Telecommunications) have merged Fax & Email to make a system called eFax. This concept is not new (I'm guessing to most of you) but although you may have heard of it you may not have tried it! ..we give a 30 day free trial period for receiving faxes and you can test to see what its like to receive faxes to your email as either a TIFF or PDF document. It really makes things a lot easier especially when you can actually send faxes directly from your computer (without having to print the document first) at a cost of only 18c to anywhere in Australia.

    Anyway, I hate spammers and we are certainly not one of those, but its hard to come across an article such as this one and not put in my 5 cents worth.. even though I'm just working for customer service..

    Just in case you'd like to try, our web site is: traitel.com.au

    Let me know what you think :)

    Thanks for the refreshing step forward "with" our fax Ellen Weber -- 05/06/06

    Renai, thanks for the refreshing reminder that life and progress is not always about mindlessly racing ahead... there are places to stop and re-evaluate where we are going and what tools will help to get us there. Your post helps us to reflect on just that... and makes me glad I can still find my fax machine under the files:-) Great post!

    The fax is deat? an IT guy helping run a gaol -- 05/06/06

    hey, don't let the AFP grab the limelight. There is a reason they still use faxes: it's called "culture". I think the same goes in "every" "Justice" organisation nation-wide.

    I very recently had to tell some police officers "no, I'm not installing MS Word for DOS 5.0 on your new laptop".
    "but my macros don't work on anything else..." (direct quote!)

    Faxes remain saturated throughout business. There are reasons within Justice organisations why not everyone has a PC at their desk, but around here the main network printers are multi-function centres and they all have fax cards installed.

    Not that we can fax from our PC - hey that would be crazy talking! - but there are more people bemoaning not being able to send/receive faxes from their PC then there are people complaining about how they cannot email "everything".

    (we have a LOT of staff who PRINT EVERY EMAIL "just to read it" - then shred it when they work out it wasn't worth printing...)

    Nothing beats the fact that if you fax "office A" then the fax comes out AT OFFICE A and you have the confirmation slip on file, right next to the fax you sent there. Now, what happens at "office A" after your fax arrives - that's their problem! 8=)

    Faxes are useful - but why haven't they merged with email? Greg Alexander -- 05/06/06

    Faxes ARE very convenient - just a piece of paper that can be quickly copied and sent to someone by phone.

    What I don't get is why fax hasn't merged fully with email (as the t37 protocol allows). If I was buying a new, cheap fax machine - I would want to abandon my phone line, and get a fax that sends and receives via email and an Internet fax gateway (just like VoIP sends & receives via an Internet voice gateway)

    I don't need a separate phone line. I don't need it to be sent instantly (1 minute later is fine!). I'd like to send it in high quality (whatever the receiver can handle!) at high speed, and to forget having a busy tone on my end or theirs. It's all _possible_ now... but it could be made to look & feel like a traditional fax machine and anyone could use it.

    Greg
    ps.... imagine what it'd be like if an email was returned to you with the message "Sorry, the recipient's email line is busy receiving another email. Auto-retry in 3 minutes".
    pps. I see signatures on faxes as a bad reason to keep the fax. As soon as something can be easily forged, continuing to use it for "security" just misleads people into thinking it's secure.

    Fax is not dead! John Carl -- 09/01/07 (in reply to #120135525)

    Hi everyone, was just searching for some things on the net when I came across this very interesting post about fax. Well, it just happens that we (TraiTel Telecommunications) have merged Fax & Email to make a system called eFax. This concept is not new (I'm guessing to most of you) but although you may have heard of it you may not have tried it! ..we give a 30 day free trial period for receiving faxes and you can test to see what its like to receive faxes to your email as either a TIFF or PDF document. It really makes things a lot easier especially when you can actually send faxes directly from your computer (without having to print the document first) at a cost of only 18c to anywhere in Australia.

    Anyway, I hate spammers and we are certainly not one of those, but its hard to come across an article such as this one and not put in my 5 cents worth.. even though I'm just working for customer service..

    Just in case you'd like to try, our web site is: traitel.com.au

    Let me know what you think :)

    Scan-to-email needs to be easier Dan Warne -- 08/06/06

    There's one area where email hasn't effectively replaced the fax yet, and that's scanning forms and documents with annotations. Various manufacturers have come up with scan-to-email solutions, but I've never actually encountered one that's really easy to use. The best solution would be a photocopier with a keycard for each employee so you'd only have to slot your card in, scan and have it emailed to you. But that'd be costly... much more costly than a fax! Also, faxing is more secure than email because it's direct point-to-point.

    faxing Anonymous -- 11/07/06 (in reply to #120135690)

    Ignorance is bliss. Most scan to e-mail devices embedded within copiers and faxes are able to work with security codes and have all sent items archived. etc. etc.

    Fax is not dead! John Carl -- 09/01/07 (in reply to #120135690)

    Hi everyone, was just searching for some things on the net when I came across this very interesting post about fax. Well, it just happens that we (TraiTel Telecommunications) have merged Fax & Email to make a system called eFax. This concept is not new (I'm guessing to most of you) but although you may have heard of it you may not have tried it! ..we give a 30 day free trial period for receiving faxes and you can test to see what its like to receive faxes to your email as either a TIFF or PDF document. It really makes things a lot easier especially when you can actually send faxes directly from your computer (without having to print the document first) at a cost of only 18c to anywhere in Australia.

    Anyway, I hate spammers and we are certainly not one of those, but its hard to come across an article such as this one and not put in my 5 cents worth.. even though I'm just working for customer service..

    Just in case you'd like to try, our web site is: traitel.com.au

    Let me know what you think :)

    MFC Faxes Anonymous -- 09/06/06

    I admit slipping in a page and hitting send is easier.

    However with todays MFC's scan to email is just as simple. You can punch in the recipients e-mail address on the keypad and press send just as easily.. And no need for a PC.

    faxes will be around for a while Anonymous -- 09/06/06

    We have a number of faxes in our offices. Mainly because of the users, but also because in some smaller offices it is easier to buy a small multi function device and use it as a fax. Mind you trying to find a dedicated fax machine now is very hard. From memory, we recently bought a couple of dedicated faxes, each for the price of 3 multifunctions. We also have a number of suppliers that require fax confirmations, and clients that want their contract notes by fax.

    Fax is not dead! John Carl -- 09/01/07 (in reply to #120135763)

    Hi everyone, was just searching for some things on the net when I came across this very interesting post about fax. Well, it just happens that we (TraiTel Telecommunications) have merged Fax & Email to make a system called eFax. This concept is not new (I'm guessing to most of you) but although you may have heard of it you may not have tried it! ..we give a 30 day free trial period for receiving faxes and you can test to see what its like to receive faxes to your email as either a TIFF or PDF document. It really makes things a lot easier especially when you can actually send faxes directly from your computer (without having to print the document first) at a cost of only 18c to anywhere in Australia.

    Anyway, I hate spammers and we are certainly not one of those, but its hard to come across an article such as this one and not put in my 5 cents worth.. even though I'm just working for customer service..

    Just in case you'd like to try, our web site is: traitel.com.au

    Let me know what you think :)

    technology never dies Roger Overnout -- 05/08/06

    yes, I guess you could say the phonograph is not dead, nor is the cassette tape player, or the floppy disc, these things will be around for a long while !!

    but if you are not using electronic documents, or at least scan to email, you are a DINOSAUR !!

    Long live the fax james burke -- 05/04/07

    been working on giving the fax an update, details can be seen at www.maxlinknet.com

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