The telco said that from mid-May its telephone consultants would contact service providers on behalf of customers to stop, and seek refunds for, unwanted messaging services.
Customer complaints on the subject had tripled over the last 12 months, according to Telstra's head of consumer marketing, Jenny Young.
"Telstra receives hundreds of calls each month from customers who have inadvertently locked themselves into ongoing text message services," she said.
"We want to make it as simple as possible for our customers to put a halt on unwanted premium text messages and stop the drain to their hip pocket."
Dear Sir/Madam,
I am a Telstra customer currently in The Netherlands on holiday. I have a service provider in OZ sending me SMS's regarding the ASX during each day that the ASX is open. Although I do not need those SMS's here in The Neth.'s, however, I'm receiving them anyway as soon as I switch my mobile on.
My question is: Am I being charged for the international sector of the connection?