Telstra tempts SMEs with $0 mobile broadband and laptop

Telstra has announced today that it plans to release a $0 upfront laptop and broadband package for consumers and small business, but the inviting initial price tag belies the real cost of the deal.

"Building on the success of the $0 upfront mobile phone offers that really took off in the 90s, we've decided the time is right to extend the same deal to mobile broadband," said Cathy Aston, executive director of Telstra business in a statement.

Under the plan, users can purchase a laptop connected to the telco's Next G for no upfront costs, but will be contractually bound to an AU$99 per month agreement for the hardware and broadband connection — with a 1GB data allowance — for a total of 36 months, with an estimated minimum total cost of AU$3,564 over the life of the contract.

The scheme has been formulated in response to the growth in Australia's mobile workforce, with Aston saying there are estimated to be more than three million Australian mobile workers, and is an attempt to target small business owners.

The national carrier has partnered with Harvey Norman and direct distributor Techhead Interactive for its first offering of the package, leaving it up to the retailers to decide exactly what hardware to offer as part of the deal.

"Bundling a laptop with broadband connection for $0 upfront was an offer which we were expecting in the market for a few months now," said Waqas Javed, senior analyst, mobile services at analyst group IDC.

"The competitive state of Australian market suggests that other operators will soon jump into this new wave of competition with Telstra," he said, adding: "We can now see the network solution providers re-defining contracts with the hardware vendors to offer their 3G capabilities as built-ins with the new hardware items."

Javed told ZDNet.com.au today that he expects Optus, Vodafone, Hutchison and a number of other second-tier operators to come up with their own laptop based offers in response to Telstra's move today.

Dr Kevin McIssac, advisor at research firm IBRS, said the $0 price tag isn't an indicator of a great deal. "It seems like a very poor deal. Anyone who looked at that and thought it through could see it," he said. "Compared to paying for a separate data plan from another telco and purchasing a laptop independently of that the numbers just don't add up."

According to McIssac, the deal is indicative of Telstra's overall pricing regime, with analyst describing the package as "fairly consistent with Telstra's land-based broadband offerings".

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Talkback 11 comments

  1. cheaper options Anonymous -- 21/05/08

    At the moment, you can use Flexirent and rent a $2,000 laptop over 3 years for $102 per month or a $1,000 laptop for $52 per month. Add to that the Optus package of $39 a month for 5 Gig (and no upfront cost for the modem). Getting a personal loan would be even cheaper. The spec's of the laptop for the Telstra deal have not been mentioned, but it would have to have an RRPof $1,200 or more to make it even remotely competitive.

    1. One point of differentiation Anonymous -- 21/05/08

      Under Flexirent, do you own the hardware at the end?

      If, as the article suggests, this is along similar lines to a mobile contract, I expect you'd own the hardware at the end, which warrants a higher ongoing price point.

    2. There are cheaper options Anonymous -- 21/05/08

      Information I found elsewhere is that the deal is for an "up to $700 laptop". The equivalent with Flexirent would be about $37 a month + $39 a month for a Vodafone 5 Gi deal (I earlier said Optus, but it is actually Vodafone). That is a saving of $23 a month or $828 over three years. What's more, you would get 5 Gig not 1 Gig and the Vodafone deal is on a 2 year contract, so there would presumably be additional savings in the third year. As for your question about ownership, no, there is a residual to pay at the end if you want to purchase the item. At the moment, that is about the equivalent of 2 months payment. That being the case, there is still a saving in excess of $800 over 3 years. More so, with other carriers, using a personal loan rather than Flexi-Rent etc, you could get even greater savings.

  2. Bad Deal? Maybe, but consider cashflow. Steve McArthur -- 21/05/08

    I'm not too sure if this is such a bad deal to be honest.
    $99 x 36 months as a minimum is the $3564 figure, and there is no doubt you can purchase a laptop for significantly less than that.

    Having said that, I work with a lot of small and medium businesses, and often their biggest issue/s revolve around cashflow. Considering this, I'm sure there are a lot of SME's out there that legitimately do not have the cashflow to purchase laptops with one payment, let alone up to 4 or 5 for the mobile workforce.

    This would suggest to me that some form of ongoing payment arrangement would be either the only, or one of the preferred payment options for things like laptops for SME's. So what are the choices?
    Either go to a retailer, get the hardware, and sign up to one of those interest free, deferred payment scenarios. Then go to a telco and subscribe to a mobile data service so you can actually use the lappy.
    I can't speculate on the figures, but it would surprise me if you got much change out of $100 for doing the above scenario. With very aggressive price points, maybe getting the 3G connection through Voda or 3 would keep the monthly subscription down (I think a gig through those guys are coming in at about $30 these days).
    So I'm not saying it's impossible for it to be cheaper.

    But, if these SME's require the -current- coverage and speed that Telstra provides, there is the potential that those other operators may not be appropriate. In this case, I think it's a great deal. If they must use Telstra, for whatever reason, the current ongoing price for a gig of 3G data is $89 already.
    Although they have their critics, there is no denying that Telstra have been very successful in the mobile data space, and since they haven't changed their prices anytime recently we can only assume they are selling their products in quantities that they are satisfied with. Not for everyone, but there is definately a market.

    So for an extra $10 and another 12 months on the term to score a lappy, is it really that bad?
    Seems pretty good to me to be honest.

    My Two Hesitations:
    1. Mobile data will naturally get cheaper over time and 3 years is a long time, at which point 1GB will be nothing. I think any customers taking this offer should be given the option to take advantage of other plans as they come to market, as long as they maintain their $99 minimum.

    2. Three years is a long time for a laptop. I think most corporate leases go for 24 months these days, so maybe pop another $15-$20 on the monthly ongoings and reducing the term by 12 months would be a good idea. But there must be some strategy behind the term length, and this could be as simple as Telstra wanting to secure that revenue for longer.

    All in all, I don't think it's that bad.

  3. Seems Like Good Value to me Andrew -- 21/05/08

    This is only $10 a month over and above the normal Telstra Next G Data plan which is $89 per month including 1GB of data. That means for $10 a month over 36 months ($360 in total), I receive a laptop worth $700 + for $0 upfront. I wish I hadn't just signed a 2 year contract on the Telstra $89 data plan.

    1. Really? Anonymous -- 21/05/08

      Your comment on "good value" is predicated on the assumption that paying Telstra $89 per month for a paltry 1Gb of data is good value.

      I say it isn't it is more like "market skimming" to me, where someone can charge a premium because the market will bear it, and because the product offering can't yet be properly replicated by competitors

    2. First Mover Advantage Anonymous -- 21/05/08

      Being the first to offer something or as you say "can't be replicated by competitors" means they can do this. Usually what happens now is others look at the take up and if there is a market they will follow suit knowing there is little or no risk. Telstra has taken the marketing risks and if it fails will end up with purchase agreements for thousands of laptops. What will most likely happen is Droptus or Vodaphoney will watch and learn then knowing there is minimal risk will release a product at a lower cost.

    3. Sounds like a good deal - NOT Anonymous -- 28/05/08

      hmm, let's see, Optus have 5GB for $39 month (as do Vodafone) on 24 month plans. Compaq laptop (my mum has one, nothing wrong with it for basic use), $600 with cashback. Total $2004 over 36 months, for 4GB per month more data. (does anyone really expect the telstra deal will include anything but the cheapest of laptops?) The extra coverage of next g isn't something that metro businesses or home users need to get excited about, so who does this deal really suit (the telstar package)? Not that many. The vast majority of people would be far better off signing a hire purchase form at Harvey Norman for the laptop and signing up for Optus 24 month contract.

  4. Marketing and policy diversion tactics Bill Caelli - Gold Coast -- 21/05/08

    Well ... well.
    What a deal? (Cynically of course.)
    This is simply a "divert Canberra policy"diversion tactic...again. The real need for those like my SME stuck on RIM and Pair Gain from - guess who - is to get my business server - not a laptop - onto the REAL Internet at some form of decently priced broadband speed - not a satellite with the usual packet jump problems etc - at $149 a month for a reasonable business package - and that includes the "broadband guarantee" - and - wowo - 1 Mbit/sec!
    We can only hope that Minister Conroy's policy and technology advisors see this as no more than what it is - hire purchase of a laptop (actually Harvey Norman had an ACER with Ubuntu for around $500 anyway) and a wireless plan.

    I'm underwelmed - massively...

    1. Conspiracy theory Illeac Llib -- 24/05/08

      Bill, What a load of garbage!

      They release a new product and you somehow miraculously develop a link between a wireless laptop offer with access to a network that has been around for almost 2 years as a political distraction.

      I have my own theory ... you started a business and looked to move into an area that did not have access to any high speed fixed data just so you could make a political statement.

      See how ridiculous that sounds, now read your comment again.

  5. asus epc Anonymous -- 21/05/08

    may as well just buy ome of these that comes with xp now and a 9 inch screen and just add the cheapeat internet deal you can find. telstra rip off.

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