Up on the seventh floor next to the centre, group managing director, Telstra networks and services, Michael Rocca and Telstra executive director, national sales, Nerida Caesar talked seriously about the centre, which has been 18 months in the making and will manage the 37,000 routers and switches in 1,100 corporate customers' networks.
"We know what's happening before the customer feels anything," Rocca said.
Rocca would not elaborate on the pricing for taking companies' network problems off their hands, saying only that it varied contract by contract. "This is a premium service that we offer," he said.
(Credit: Suzanne Tindal/ZDNet.com.au)
It is good to see Braille under the sign for the Major Incident Room, as network administration is a job suitable for blind or vision impaired people (see www.cucat.org). However, how would they see that giant screen on the flight deck?