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According to the put upon call centre staff I have been suffering a Telstra\Foxtel move with for the last six weeks, they have chosen to use your home telephone number as the unique ID for every customer. This is a stroke of true genius in a world where the home phone line is dying and totally borks things if you want Telstra services without a phone line.
Whatever the problem with Siebel be assured that Telstra will act speedily to correct any malfunction and continue with their world leading system. We Aussies are like that.
I am glad to see you have a sense of humour Sydney.!
Of course, if Telstra cared at all about customer service, they would not have implemented a new system until it was properly integrated.
As far as being able to claim Australian identity I'd say Telstra are at the bottom end of the ASX listed companies, maybe one place in front of Optus. 90% of ISPs are more Australian than Telstra.
Define speedily highly likely Siebel may be abandoned why have centres in Melbourne been rolled back to the old systems to handle the traffice..why have business cantres rejected Siebel until there reliable? Three weeks oplus to have a new phone connected ...goood luck
Sydney Lawrence....ah, no! I work with Sieble day in, day out. That system is NOT going to improve. Telstra is lying when they say their IT transformation is 'on track' (unless they were expecting even worse!). Siebel is a dude. It's a lemon. With Siebel, even something as simple as as a few seconds job in the old system of changing a customer from one plan to another can and does take a minimum of 10 minutes. It's ridiculous. How about they ask those of us out on the floor who use the blinking system and take the calls from irate customers who have been waiting 1, 2, 3 or more weeks for a simple inplace, exchange phone connection! No, be NOT assured that 'Telstra will act speedily to correct an malfunction'...If that were the case, .they would have scraped the system by now. And seriously, this is what they should do. Scrap it and take the loss as they'll loose billions more. What don't people understand? The program is rubbish. Our IT's are run off their feet every day, not one of them have anything positive to say about siebel or the ID3 Desktop.
You having problem with the TDC's (Temporary Disconnects) as well there anon? cause faults phones are ringing off the hooks with people who have been disconnected while been moved over to the new system, and the joy of it... we cant get them through to sales to change it back... you guys are all way to busy dealing with this shi* called siebil, i mean seriously, who in telstra decided that who-ever made questus (a complaints program that even in training were told to use any other means we could in preference to it) to build the system thats now responsible for almost everything FoH do!
Seems that you spin a lot of crap here as well NWAT hey Sydney..
Siebel is atrocious. Takes over an hour to do a move order, where in STS it took only 10 minutes (even less). And Sol and his crew could not give a rats arse.
We Aussies like using reliable systems. Sol is NOT Aussie, just remember that Sydney..
Thank god the media finally have a hold of this! Sol implemented too early to keep his promise to the shareholders - and it has backfired. They are losing millions of dollars!!! Poor call centre staff are being told its their fault - point your finger at the imported CEO; its his mess
spend a couple of weeks in my call centre and you'll contemplate suicide after 3 days! haha and you'll also be blamed for siebel's shortcomings too and get ur bonus pay taken away from you. lucky it's not near christmas time or anything right?
As a recently resigned Telstra call centre worker I have first hand knowledge of this you beaut system. The training was pathetic and the system errors several times daily, management bully staff into thinking it's their fault. Sales targets are unachieveable and call times are out of control. I left because of the stress and tactics that this company employs to intimidate staff. Its not about "Customer First' as we are lead to believe, its about money first. Thats the bottom line.
I hope that Centrelink takes note that you walked out on a perfectly good job when you apply for the dole.
Just as the immigration department should take note that refugees left a perfectly good patch of land... just because it had bombs, genocide and myriad amounts of different abuses... money is good, job is undo-able i think would be my point here
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thats why i couldnt get through to sales all of yesterday, gotta tell you most annoying, not to mention they've taken the old systems of us in faults, leaving us with no way of verify customers as only sales get the new programs