Telstra pledges pair gain relief

More details have been revealed about Telstra's plans to improve the services of customers currently labouring under restrictive pair gains technology.

Customers currently being serviced by Analogue Network Terminating Units (ANT-1), which uses ISDN technology to provide two analogue services over one copper pair, will in February be offered the opportunity to move to a full copper line, according to broadband forum site Whirlpool.

Telstra confirmed the offer, citing it as part of the AU$10 million plan to upgrade broadband services to regional and rural Australia announced in November last year. At the time the carrier said it was "working out new technically feasible and cost effective ways to assist more customers access alternative copper paths for ADSL and ISDN".

ANT-1 technology allows two full telephone services to be plugged in to the one copper wire, according to Telstra, and at least several thousand of those services are in existence.

"The technology was introduced well before broadband became an option," Telstra spokesperson Kerrina Lawrence told ZDNet Australia  . "We're looking at ways of providing ANT-1 customers [with a full line] if we can find an alternate copper path to that solution."

Talkback 11 comments

    "The technology was intro ...Anonymous -- 13/01/03

    "The technology was introduced well before broadband became an option," Telstra spokesperson Kerrina Lawrence told ZDNet Australia.

    Does that mean that Telstra stopped deploying the technology when broadband became an option?

    telstra said on television tha ...parker family -- 14/01/03

    telstra said on television that broadband was australia wide....that is a load of crap...i live between two big towns in the central west of n.s.w. and we do not have broadband....then they told us about isdn which is a rip off.
    that is why the goverment is trying to sell
    telstra....the lies they tell is unfair to the rural parts of australia.
    Why the hell say that broadband was australia wide when they knew it wasn't that is why my wife and i are changing phone companies..

    Michael, Telstra is still depl ...Anonymous -- 15/01/03

    Michael,

    Telstra is still deploying pair gain systems as we speak. For example where I live in the town centre of Gunghalin in Canberra, most housing is less than 5 years old, there are still new releases being built, and guess what? The whole place is run on pair gain circuits. I can't even get better than 28K on a modem, let alone broadband. And for the inevitable response from Telstra "You can get Satellite" well thats just as bad since my upload is still only going to be

    I live in Lakes Entrance, whic ...Robert Ashman -- 16/01/03

    I live in Lakes Entrance, which is in Gippsland Victoria. When I am online and hear the neighbours pick up their phone and make a call the line sped drops from around 40 kb/s down to around 1.2 kb/s at best, this is on a what is suposed to be a 56.6/v92 dial-up modem, but I still have to pay for this pathetic 'service'.

    A topic so close to my heart! ...Lennard Edward Genoni -- 17/01/03

    A topic so close to my heart!

    Maybe ZDNET AU could become a forum to expose TELSTRA's miserable deception of the government and the citizenry about ADSL (or lack of it) and its overall appalling track record with digital networking - right back to the late 60's with its seminal failure with CUDN (Common User Data Network) and zero by way of improvement since

    Say what? Only $10M to improve ...Steve Zadarnowski -- 21/01/03

    Say what?

    Only $10M to improve broadband?

    That's nothing. That's not even trying. There's a million of us out here with pair gain problems. And what, Telstra is going to spend $10 on each of us? Give me a break.

    This company should be spending a billion dollars on improving broadband. After all, they'll want a hundred dollars a month out of me when I finally can get ADSL. I just moved into a new suburb and new house - and all I get is 28.8.

    Try 100 times harder, Telstra. I've got 6 stores and 3 business waiting for you to get broadband together. That two way satellite solution is garbage because you're too scared to put the 1.8m dish on the roof. I know a dozen people waiting for ADSL - and I only know 13 people.

    As a recent song lyric says: "6.66 is one-hundredth of the number of the beast."

    $10M? Get real. If I don't see a letter in my box in six months pledging ADSL on a time table, I'm going to walk out of my 27 Telstra Customer years and join up with some other Telco who also don't care.

    Michael Crighton mentioned thi ...Steve Zadarnowski -- 21/01/03

    Michael Crighton mentioned this statement:

    "The technology was introduced well before broadband became an option," Telstra spokesperson Kerrina Lawrence told ZDNet Australia.

    And then said:

    >Does that mean that Telstra stopped deploying
    >the technology when broadband became an option?

    Telstra's statement is false. ADSL specifications were known in 1991. It was also in 1991 that I forecast that ADSL would not make an appearance until 2000.

    V90 et al were in manufacture by the end of 1994, yet a typical pair-gain service is 28.8, which is ballpark 1992 standards. Telstra has always known they were deploying future-retardant infrastructure since 1992.

    Telstra can lie effectively because there are so few engineers left who have a history pre-1990 to even argue the point with documentation.

    While America has been putting out cable for three decades, in 2003, Telstra will not even spend the cents per metre to wire new suburbs.

    It is deplorable, and these sorry excuses won't wash.

    And I must say thanks to ZDNET-AU for keeping a finger on a very hot topic.

    But I just want fast dial-up a ...Anonymous -- 31/01/03

    But I just want fast dial-up and Calling Number Display, not ADSL! I recently moved from Sydney to a "regional" area, and much to my horror, my new phone is on a pair-gain line. After four attempts at determining availability of a full copper line (as suggested by Telstra Faults), I was told by Telstra Connections on 20/01/2003, "It is against Telstra policy to switch customers from pair-gain to full copper". So, it seems the only way to regain 40k+ dial-up is to go for ADSL, therefore negating the need for 40k+ dial-up. So my rock is 14.4k dial-up, and the hard place is ADSL at outrageous prices!

    Ok I understand telstra uses p ...Andy Maddic -- 30/03/03

    Ok I understand telstra uses pair gain system and it restricts users from ADSL connections but has anyone got pair gain using a powered ANT-1 unit and if so do they find that they get fast dial-up speeds ? I have moved from Melbourne to rural and now find I have awful speeds connecting at between 19.2 and 24k and then dropping after an hour or so to un-useable speeds !!

    I moved into a new house on a ...Anonymous -- 05/03/04

    I moved into a new house on a small development, 3 years ago. This is located less than 10 kilometres from Brisbane CBD- can I get ADSL? NO! Yes the great beast that is Telstra, spurns the idea of providing a country-wide modern , internet useful service. RIM, pair gain , whatever you care to call it, my experience with Telstra is simply that it is an organisation which has but one objective, to become some kind of global , major telco giant, courtesy of the Howard gang. And to hell with the large number of dissatisfied customers here in Australia

    I recently purchased my 1/2 of ...Anonymous -- 14/05/04

    I recently purchased my 1/2 of a duplex in the centre of the 6th largest city in Australia, and much to my horror, my new phone is on an antiquated pair-gain line. After numerous attempts of contacting Telstra to determining a remedy, I was advised that I cannot have any other option. Then it was (suggested by Telstra Faults)to ask about the availability of a full copper line, the promise to return my call in relation to this has still not come to fruition. So, in the mean time I either give it (and Telstra) away as a total joke or tolerate a transmission speed of 12.8 Kbps and a download speed of 1 Kbps, while the lady in the other 1/2 of the duplex gets 40-50 Kbps.

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