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Well done Telstra.
I agree.
Marvellous what a difference no Sol makes.
With so much negativity towards Telstra (mostly from cunning opponents) it is good to see excellent decisions being made by Telstra executives.
Now let Telstra put the heat on opponents, by advertising the facts of foreign call centres, and Australians will judge opponents of Telstra by their reaction.
Union applause for the Telstra decision is good but Unions must ensure that Telstra gets support in the proposed NBN build. The jobs of thousands of Australian workers depend on it.
This is a good move Sydney and Telstra should be applauded, at last.
But to have outsourced abroad then criticise others for doing the same would probably backfire and seem rather hypocritical. Best to simply let those like me who have criticsed them, now do as I am and applaud.
Telstra do appear to be doing a lot right now. So since all this progression coincided with the departure of Mr. Trujillo and the promotion of Mr. Thodey, are you ready to admit that Mr Trujillo was indeed the problem? That he was the horrendous failure we have all been telling you and are you ready to look to the future? Or will you just keep ignoring what you surely must now see and keep pretending?
Two CEO's with two totally opposite views towards the government, ACCC, unions and employees, can't both be right!
RS, Your point is taken that perhaps it is best to let "sleeping dogs lie" concerning the Overseas Call Centres.
I think we should do likewise with your call for criticism of Sol. Let us adopt the conciliatory attitude of Minister of the Crown Stephen Conroy who said recently that the Americian style was perhaps unsuitable for use in Australia.
To Senator Conroy's credit he did publically say that it wasn't anything personal, in fact he said that he did miss Phil Burgess at times. All's well that ends well.
Thanks Sydney.
I'll take that as a yes and let sleeping dogs lie.
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The offshoring of most telco call centers certainly might provide some cost savings (which they are legally obliged to seek for their shareholders), but people absolutely HATE them, straining to understand heavily accented call centre workers does NOT make for a pleasing experience.
So, well done Telstra, however this is pretty much the ONLY area where telstra is any good, but even so, its only AFTER people bitterly complain.
I just wish that the other telcos would follow suite and copy telstra at doing the 'right' thing for once.